TrustRadius
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.https://media.trustradius.com/product-logos/mV/99/ZEKBV36MH7XL.PNGRaiser's Edge NXT - I like it!Currently, it is used within our department, but we have plans to allow access across our organizations. This tool allows easy and detailed access to data records from any location on any device and is very user-friendly requiring minimal training for our gift officers.,Record searches. Quick analysis of gift information. Assists in portfolio management with tags.,Lists - Allow more fields for filtering and column displays. User security - assigning roles and security is cumbersome between NXT and Raisers Edge. Lists - Allow use of dynamic queries from RE. Email - allow the use of all email addresses that exist on a record. Also, discontinue the use of "Primary" as the default selection if you are still going to allow the use of only one. Include comments in the phone/email table display in NXT so that we can see them.,10,When we moved to include NXT, we actually started saving money because our contract was renegotiated and several of the items we had to pay additional monies for were included in NXT. We've also have a stronger ROI because of the wealth information that is right at the hands of our officers, including ask amounts. We have been able to target better prospects with the included wealth rating information.,Blackbaud NetCommunity, The Raisers EdgeRaiser's Edge NXT Helps You Raise More MoneyI am using Raiser's Edge NXT to access donor information and history, find prospective donors and manage data in general. The entire organization is moving use of NXT in this way. NXT allows access to donor information anywhere via their secure website. It can be accessed on a laptop or phone allowing the fundraiser to see his or her donor's giving history, biographical information, and an easy way to enter visit notes immediately following the visit.,Ease of access to donor information. Ability to run lists to sort prospects. It's easy to use on a mobile device.,It should allow more access to enter or change donor records, and more features closer to Raiser's Edge. Ability to run a query in NXT. Ability to globally change records.,9,NXT has allowed us to manage donors and prospects. It helps us find major gift prospects in our own data.,Highly recommend RE NXT - a definite must if you already have REWe are using RE NXT in the fundraising department. RE NXT is so easy to use and the interface is easy to learn. We love it because it frees up a lot of time from our database coordinator because other users can find information on their own instead of having to ask someone else to do it for them.,RE NXT makes it very easy to find information. RE NXT has a user-friendly interface. You feel like you are using a website rather than a database. RE NXT is easy to login from anywhere, so users don't have to be logged into their own network. They can access is from any computer.,RE NXT is still fairly new, so new functionality is being added all the time. It would be helpful to be able to do batch processes in NXT. One issue we have run into at times is that NXT is slow to load report information. It can lag as much as 2 days. It would be nice to be able to switch from NXT view to database view without having to do a separate login.,10,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Reduced IT expenditure due to cloud deployment Increased scalability due to cloud deployment,We use many Blackbaud products, and it's nice to be able to go to one place for everything. It's also nice that the products interact with each other, saving even more time. For example, we use Luminate Online which has a connector to automatically download updates into RE. Everything flows together which makes our processes smooth and efficient.,Luminate Online and Luminate TeamRaiser,Luminate Online, Luminate TeamRaiser,10,,Donor Data Mailing Lists Financial Reports,Mailing letters Tracking actions Wealth ratings,More robust soft credits More event integration options,10Great tool for school fundraisingWe use Raiser's Edge NXT on a daily basis. With NXT you have the best of both worlds: the database view for the data processors and the web view for the fundraisers on the road meeting potential donors or giving presentations to our senior management. The web view is so intuitive and easy to use. NXT has reduced the amount of time we spend building complex reports and queries.,It is really intuitive and simple to use. The reports and queries are easy to build. The benchmarking is a great tool.,Matching up the functionality of the database view with the web view.,10,It has saved a lot of time.NXT is user-friendly but packs a powerful punch!Raiser's Edge NXT is being used by our Advancement Team for fundraising and communications. We use it for everything from giving analysis to looking up an address. The built-in reporting is very user-friendly and easy on the eyes. New features, not available in the database view, like social media links and profile photos for constituents, have changed the way we build relationships.,Built-in analysis with easy to filter graphics Social media linking for constituents Mapping of constituents -- this feature is awesome!,The "has no valid address" feature from database view does not populate in NXT and can result in misinformation Attachments in NXT do not populate the media tab in database view -- this integration could be improved As with database view, the "head of household" function only connects spousal relationships, not full, multi-generational families, which would be very helpful for alumni programs,8,Alumni relationships are greater in number and accuracy since implementing the social media capabilities of NXT This is the second year using NXT and our annual fund is 40% ahead of schedule Database view can be challenging for people who do not use it on a regular basis, NXT makes our data more accessible for more people, including volunteer fundraisers and staff who otherwise would be less engaged with our numbers,Bloomerang and Senior SystemsRaiser's Edge NXT Advances our MissionRaiser's Edge NXT is being used by all of our fundraising department, as well as our senior leadership team who have partners they work with. It helps organize our donor info, allowing us to run reports, keep data aligned, schedule tasks, and so much more. Ultimately, it helps us evaluate our data and raise more money for our mission.,Very easy to use. Intuitive technology- not difficult to get up to speed. Flexible. Many areas are adjustable to the needs of our organization.,Some of the search functions could use improvement. Alerting to email would be helpful.,9,It allows us to organize our gifts to better target different donor groups, giving us a higher ROI The wealth rating and prospect management tools helps us identify donors with high giving capabilities.,,Microsoft 365 Business, Skype for Business (formerly Lync), Adobe Acrobat DCNXT - Not Perfect, but Excellent ToolWe used Raiser's Edge NXT in the Institutional Advancement Department for constituent management and data analytics. It presents all the information we have on constituents in an easy-to-understand way, and gives great analytics on our fundraising across years, constituencies, appeals, funds, and campaigns. It allows our fundraisers to look up and enter information easily while on the go (and in the office, too). The possibility is there to use it across the whole organization as a centralized database of alumni and current/former parents, although it is not currently being pushed as such.,User Interface. This is one of the best-looking products I've ever used, very clean and streamlined. Everything is very logically laid out, and the purpose of every box and button is crystal clear. Plus, you still have access to the old-school "Database View" for those people who have difficulty with change. Customization. If you don't like the way a screen is defaulted to look, you can move things around incredibly easily to make sure the things most important to you are where you need them to be. Company Involvement. Blackbaud is very invested in Raiser's Edge NXT, and they are constantly adding and changing things based on user feedback to provide an optimal experience. I feel like my concerns are always taken in to consideration, and there is ample opportunity to test out new functionality and provide feedback that really seem to be used. Accessibility. You can access both the NXT "Web View" and the Classic RE7 "Database View" from any device with internet access.,Consistency of access. The number of times when connectivity (to the database view specifically) has been painfully slow is almost too high to count. Current features. Blackbaud is still building out lots of functionality, so there are many fields that you can't "filter" or sort on, and many database administration/management functions that cannot be done in the beautiful web view yet, which is frustrating. It's not fully compatible with RE7, in that certain fields have been renamed and certain fields are now now better than others for inputting certain data points. An adjustment in data entry and reporting may be required depending on how your organization has been using these fields, including changing historical data in order to make the best use of the powerful analytics tools.,9,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Other,Blackbaud's web-based support is generally phenomenal, so whenever we do come across a technical issue, it is usually resolved in a timely fashion, and without too much extra work on our part. They also offer great ideas for best practices themselves, as well as a first-class internet community of users that will often have even better/timelier answers than Blackbaud themselves. I have personally learned a lot from other Community members, and feel very appreciated when I am able to give help to others. Blackbaud's many services (especially Target Analytics) have been a huge help in helping us find lost donors and retaining current donors (through their Address, Phone, and Email Finder services, which were included in our NXT package). The fact that everything is integrated makes it a huge improvement over similar outside services, even though the data is sometimes somewhat less accurate than those services.,More targeted appeals have resulted in a better ROI Better, easier reporting has saved time and energy in preparing materials for Board members The ability to login and use from anywhere has increased staff engagement with data when not in the office,The Raisers Edge, Luminate and Blackbaud NetCommunity,The Raisers Edge, Google Forms, SAP Crystal Reports,13,13,Reporting Tracking/Moves Management Prospect Research/Wealth Screening Data Entry & Upkeep,Tracking parent volunteers Finding out what families have had multiple generations attend the school Predictive modeling for when our strongest/weakest cash flow periods are,Mass emails to various constituency groups (in addition to fundraising emails) Budgeting for campaigns and appeals More complex and visually appealing reporting,10,Creating Lists Updating Contact Info Adding Actions and Notes Looking at a Summary of Giving History,Reporting on Events Figuring out how some of the Analytics are determined Gift entry and acknowledgement processing,Yes,9NXT versatility in higher education and small development offices12,2,Data integrity is always at the top of the list. Everyone depends on the inherits of the data in the system to be able to analyze and report accurately on our efforts to generate revenue and support the mission of the college. Data segmentation is another key area of use for Raisers Edge NXT. The more specific dat we can save within the system, the more accurately we can communicate with our stakeholders and provide information that they want to hear. Stewardship is what now separates one organization from another in the non-profit world. With a shrinking group of donors, it has become essential to steward donors well to retain them. This system allows for effective stewardship that utilizes specific data to build relationships effectively by communicating about the donors’ interests and demonstrating value to those donors.,This has become a way of sharing information across departments that otherwise would have dropped off the radar in the hustle of business. We can now speak intelligently about a stakeholder or a situation by accessing appropriate records instead of having to wait for the next meeting or phone call to discuss the situation.,We will continue to increase the specific nature of the data we place in the system and further segment our stakeholders based on affinity rather than levels of giving.,10,Stewardship is an integral part of what we do and Raiser’s Edge NXT allows us to take that to the next level. It is vital to our stakeholder communication. Planning of future campaigns and events is now driven by the data we analyze from using NXT. This allows us to revise and improve our planning and events to provide greater success and connection with our stakeholders.,Raiser's Edge NXT is only used in our advancement department at the college. I love the program and highly value the versatility it provides for our donor records, but it is challenging to use the program in isolation. I used to work in secondary schools where the school used several Blackbaud programs simultaneously and that was definitely my preference. Raiser's Edge NXT allows us to manage all of our donor related activities, contributions, and research in one place. The interface for the program is wonderful and very easy to use. We can keep all the information related to our foundation in one place and know that we have everything easily within reach within one program. As we have implemented use of RE NXT across several departments, administrators have been able to access valuable information relevant to their own departments on demand.,Raiser's Edge NXT provides a way for us to share real time snapshots of current and evolving data with others in our organization who would normally not use the system. Raiser's Edge NXT allows us to highlight our successes and share data quickly and easily while also being able to update data and enter notes within one platform. Raiser's Edge NXT mobility allows those working outside the office and traveling to still have a live connection to giving and data. That platform creates a conduit for instant update of records and notes no matter where one of us is located. The mail integration feature available in Raiser’s Edge NXT is allowing us to send specific information to those outside the system with ease. This integration also saves us time by saving these communications directly into donor records. The integrated map feature of Raiser’s Edge NXT has made a positive difference for our Development Officers and Administrators during trips. They can instantly search an area they are planning to visit to contact additional donors as time allows and even add new visits during a trip based on a quick search of their surrounding area. This can be very helpful if a previous meeting is canceled or delayed and time is available to connect with additional constituents.,The time frames set in the recent giving lists need to be more adaptable. The choices start at 7 days and then jump to 90 days. We often need to see something like 30 or 45 days instead. In general, I would like to see the ability to customize more within a list area. More options for sorting or culling a list by additional qualifiers like funds or appeals or campaigns would be great. Additional reporting options should be made available within the NXT system without having to utilize the database version.,9,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Reduced IT expenditure due to cloud deployment,At this particular college Raiser's Edge and NXT have been the only products used on campus. We are benefiting from the increased number of classes and training options especially with the "Best Practices" classes that cut across various industries and focus on real world application. The forums and ideas for non-profits and the routine research published is a great summary of what is happening in the non-profit world and helps us to see where we fit into a changing landscape. We are in the process of implementing a new product that Blackbaud recently acquired, AcademicWorks. This system will address scholarship management and integrate with Raiser’s Edge to provide additional functionality and data integration in the Enrollment Management, Finanical Aid and Business areas as well as providing a format for reporting on scholarships and endowments directly back to donors. Increased communication and access to relevant information across multiple departments is already having a positive effect on inter-departmental relationships. The more comprehensive solutions Blackbaud launches, the more integration and understanding we can achieve on our campus.,Raiser's Edge NXT Review6,1,Solicitation assistance through wealth-based analysis Donor prospect research Documentation related to interactions with constituents and organizations,The software's action item lists make for a great reminder system with proper upkeep,Event planning,9,Improved consistency with documentation on the relationships with our donors Faster list-building for more "in the moment" decisions,Raiser's Edge NXT is currently being used by Hospice Austin's Development Department for fundraising. As a non-profit organization, it is important that we are able to record gift and donation information in a way that is easy to browse and retrieve. Raiser's Edge NXT's ability to also provide analytical wealth information and keep our donor's information current is also extremely valuable to us. The current feedback structure for NXT is easy to use, and interactions with Blackbaud have been productive and transparent. They use input from the various organizations that make up their user base to continually improve the product.,Interface is intuitive and attractive The system feels responsive and information loads quickly As a browser-based client, Raiser's Edge NXT offers mobility and the convenience of being used on mobile/tablet devices,Does not effectively replace traditional Raiser's Edge software - most data entry is still required to be performed from the database software view Lists cannot currently be exported to other file formats to be viewed outside of the client (i.e. Excel, Notepad, Word, etc) Some information, such as donor action items, does not actively update both ways across NXT and the traditional database - for example, adding media to an action item on a donor record does not upload the media to be viewed in the database view,8,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Increased scalability due to cloud deployment,Our organization has most recently benefited from Blackbaud's 'Success Services' system, in which an expert in the field will work with your organization on a personal level to evaluate your revenue and expenses in order to maximize profits. The professionals are courteous and knowledgeable in their fields of expertise and have always been able to answer our questions regarding best practices. The work that they do with other non-profit organizations is invaluable when we have the ability to access this wealth of experience from one person.,,Constant Contact,No,Price Product Features Prior Experience with the Product Existing Relationship with the Vendor Positive Sales Experience with the Vendor,As always, it would be ideal to explore additional options before making our purchasing decision. However, given the research that we were able to do, I feel comfortable that we made a good decision when renewing a contract with Blackbaud.,Implemented in-house,No,Data migration was the biggest challenge, but Blackbaud was very involved and helped make sure we had backups in place in the event that something went wrong.,10,10,No,During our initial data migration from a previous version of Raiser's Edge, we received constant support from Blackbaud to help make sure nothing was lost or misplaced within our database. From several weeks before to several weeks after, we had an agent assigned specifically to us that was very easy to get in contact with. She was able to answer all of our questions in a very timely manner.,Building lists based on various criteria for constituents and gift records Searching the database Adding action items to constituent records Uploading media attachments to constituent records,Exporting lists created within NXT as opposed to the Raiser's Edge database,Yes,10NXT has helped our growing organization8,1,Raider's Edge NXT is used exclusively by our development office to maintain constituent information. The Augustine Institute outgrew maintaining contacts with its friends in an Excel spreadsheet quickly, and we have been using Raiser's Edge for years. We upgraded to NXT in November 2015 because it is a better product and came with unlimited licenses, which is important to our small but growing department. NXT now enables better communications about our constituents, reporting, and management of gift officers.,NXT is web-based and does not require a third-party plugin like RE classic did, which makes it more user-friendly, especially for our gift officers. At first, we were frustrated by the limited functionality of NXT, and resorted to classic frequently, as we had done in the past. But we've been pleasantly surprised by the pace of development. Every month it seems that Blackbaud rolls out a new feature, and many of them have been immediately useful. Because we were already cloud-based with RE classic, switching to NXT was seamless and painless. It was simply turning on a new functionality, not losing anything. That aspect of it was very well thought out. I've seen transitions requiring data transfer go horribly wrong, and Blackbaud's approach avoided those pitfalls completely.,Functionality was initially so limited that we did not use NXT much. But the improvements have come quickly, and we look forward to more. We love the Analyze feature, and as more customization is enabled there, we will use it more and more for our reporting. I haven't spent the time necessary to get NXT on my mobile device, and I have had officers come to me with difficulties in setting that up. One officer was able to without any problems. So this is an area that could possibly be more user-friendly. Within NXT's Analyze function, it is now possible to drill down into various appeals or life cycle categories to get a list of constituents. This is great information. The next step is being able to batch-apply actions, or simply print out the list. As it stands, both of those steps take a little more work than I hope they will.,8,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors,Besides NXT, we have a couple of RE classic licenses, Online Express, Financial Edge and Education Edge. We're recently outgrown Financial Edge and will be transitioning away from that, but until recently, the integration with FE has been appreciated, and has made end of month reporting fairly simple. Online Express has been a huge asset for us, allowing us to manage email communications within the RE environment, and enabling easy online event and donation management. Because of the simplicity, there are some limitations in Online Express that we find annoying - formatting of emails and forms we hope will be improved in the future. We have been disappointed with Education Edge - as a graduate school, its tools are not very useful, and we end up not benefiting too much from the integration of RE and EE. As a result, I expect we will transition away from EE in the near term. We do benefit a great deal from the online forums and information provided by Blackbaud.,,MailChimp, NetSuite, Constant Contact, Formstack,Vendor implemented,No,Change management was minimal,Contractual issues: We switched to NXT about 4 years ago. Certain services offered by Blackbaud were no longer needed, and were supposed to have been dropped from the contract. Recently we realized that Blackbaud had continued charging us for those services. We are currently disputing those charges. When we implemented Raiser's Edge NXT in 2014, it had an extremely limited feature set, so that I typically used the database view to do any real work. Blackbaud has been building out the features of NXT, and in 2018, I hardly ever need to use the database view.,7,There are some nice automated reports, so certain reports are emailed each week or each month to the people who need to know. Access to the records I am looking for is quick and straightforward. The web-based interface (rather than the Citrix interface) is quick to log in to - I probably log in 10 times each day. The security timeout is not adjustable, so I am often logged out when I work on other projects. This is a small annoyance, but since logging in is so quick, it is not a big annoyance. I appreciate the ability to locate records for people within x miles of a location - this is an easy search in NXT that was impossible before.,Lists are not difficult, but are less customizable than in the database view. Documents attached or uploaded in NXT are not available in the database view. All documents uploaded in the database view are accessible through NXT. Security time-out after inactivity is not adjustable. This is only slightly annoying.,Yes, but I don't use it,8Raiser's Edge NXT ReviewWe are a community college foundation and we use RE NXT for our donor management activities. We can track our events (which includes registration, payment, mailings, etc.), analyze data to see which campaigns, funds, and packages are the most cost effective and productive, conduct wealth assessments, and update with public records. Biographical and demographics are very useful in targeting specific donors to specific appeals.,The implementation team is great to work with - they walk you through step-by-step, and try to make sure that mapping is correct before any data is transferred, which saves a lot of time, effort, and cleanup after the conversion. The mobile app is great - allows development personnel to quickly add or update information on donors on-the-spot and provides a snapshot of the donor's record. The dashboard and reporting features are very handy, easy to maneuver and personalize to the needs of the organization/user. Information can be seen at a glance for an overall view of any particular data.,The required 18 hours of training before implementation for all users is a bit excessive. It is difficult to contain all of that information when it may be weeks or even months prior to actually having the system in place and usable. Pulling reports and queries can be cumbersome - attributes, filters, etc. can be confusing to the layperson who has little experience in database management. Much information can be found in different areas and that can be confusing.,8,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors,We have been users of Academic Works for four years and when Blackbaud merged with AW last year, that spurred the conversion to RE NXT. I think this will benefit the organization due to the continuity among Blackbaud products, customer service, and integration with each other.,,AcademicWorksGo Get the Dough15,1,Fundraising and keeping accurate records on donors and corporate sponsors Communications and Marketing to keep our mission current and show what we are doing on a daily basis. Grant writing to keep our proposals up to date and provide easy access to statistical data.,We have opened up the NXT program to include our government contacts, so our Director of Government Affairs can stay on top of upcoming bills and policies that affect our support. We have utilized 3rd party apps to help the grant and fundraiser teams be able to provide accurate financial data for our board of directors. We have set up usage for our senior staff to help them provide accurate reports on what is happening with our corporate sponsors.,We are in the progress of adding more of the sales team and mapping our programs across the state. We are in progress of adding access for our board of directors to help provide peer fundraising.,10,NXT is expensive and we are slowing getting all of our programs in place, but we are a small organization.,Our fundraisers are using Raiser's Edge NXT to help them with managing their specific portfolio donors across our five regions. They love the interactivity of being able to create quick lists or analyze their portfolio retention rate and lapsed donors. The mobile features have been exciting to keep them in touch with the donors while being out prospecting new donors. Our fundraisers are also able to have presentations of reports for board members that show the data they want to see without a lot of additional queries or exports.,Mobility of being able to attend a variety of events and meetings while still staying in contact with donors. The analysis tools show a great picture of donor profiles and how we are attaining our goals. The overall look and feel are geared to the novice database user making it easy for them to get those quick lists of data.,So far I don't see where you can create an action from an email message like you could in the database view prior to hosting. Being able to update more areas of addresses like the counties and regions. We work in one state but have five different regions. it would be nice to be able to select which user's portfolios can be accessed. We have a SVP that wants to see just a few, while we have regional directors that want to see only their direct reports.,10,Operational Efficiency Increased revenue from existing donors Reduced IT expenditure due to cloud deployment,Children's Hunger Alliance is relatively new to Blackbaud products. Conversion to Raiser's Edge was March 2016, but we are building out our fundraising plans based on RE NXT. We are hoping to be able to add other related products in the future.,Microsoft Office 365,Yes,Product Features Product Usability Product Reputation,We would not.,Online training,8,No,9,No,When we purchased Raiser's Edge. The support team assigned to us walk through every aspect of the product set-up. We even had a request to adjust some of the attribute conversions and they provided the support to make these changes without extra charges.,Adding and managing constituents and organizations Adding a notes and actions for each constituent and organization Mapping relationships Adding and managing grant proposals,More advanced reports,Yes,9A Review of RE NXT9,,Financial records of constituents Emails to send out content to (and post addresses) Data analytics and trends,We add all our researchers and research constituents into it.,I think we will just do a better job at using it in the ways we do.,9,Without a database we'd be up a creek. It's hard to evaluate or compare to what other options there are, because there really isn't any competition in this field for our size of org.,RE NXT is being used by our organization as a means for tracking all of our constituents. We rely heavily on the database to build our major gift pipeline and track the entire process from solicitation to stewardship. It's essential for our development needs. We haven't come across any other platform that works this way for non-profit organizations.,Good at pipeline tracking. Good at showing statistics and analytics at a high level (down to real specifics) that assist with decision making and strategy.,There is still a heavy reliance on RE7, meaning we have to use a program that looks like it was developed in 1990 for a majority of our work. This really needs to be resolved.,8,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors,We use Financial Edge for our payables, and the two programs speak to each other. This is nice. For our newsletters and communications we use OLX, which is a fine program. Mainly because it speaks all together. However you have to use RE7 to access it - this could be stepped up so it could function within RE NXT itself.,RE7, OLX and Financial Edge,Microsoft Office 365,No,Product Features Prior Experience with the Product,I don't think we would do anything differently.,Vendor implemented,Change management was a minor issue with the implementation,Training staff The time it took away from other projects to complete the transition,7,Self-taught,If you have someone who can train you from your company, it's the best, because you want to learn how they are using the program particulars for your company - some things are very specific, and some components aren't used at all. It definitely requires someone to walk you through it.,7,They were great with setting things up with us, and very responsive at this point. It's more so the larger limitations of the programs and the clunkiness, particularly of RE7 that makes it quite difficult to use. The programs have not been updated as quickly as I would have assumed them to be.,The RE NXT pages are easy to use and review,The log in can be incredibly cumbersome Dealing with the limitations and the need to bounce between RE NXT adn RE 7 is a real hassle. RE 7 is ugly and yet a number of key functions obligate you to use it Adding accounts for people can be a hassle.,Yes, but I don't use it,6,7,7,6Raiser's Edge NXT in the Aloha StateWe are in the infant stages of implementing Raiser's Edge NXT, and already see the prospective benefits!,Raiser's Edge NXT allows me, as the director of institutional advancement, to have have access to our donor database where ever I go, rather than depending on pulling donor information prior to visits. Access to pertinent information is at your fingertips! The ability to set report pushes to your email from RE NXT on a daily, weekly, or monthly basis is extremely convenient when wanting to promote transparency with our Head of School, CFO and Board. The graphs are easy "at a glance" information. Note taking after donor meetings is very convenient from your handheld mobile device! Much easier to get information in when it is fresh after a conversation, rather than waiting to return to the office.,There are so many pros after using the the old Raiser's Edge for so long that it is difficult to think of cons. That said, it would be great to be able to use RE NXT instead of printing out old school phon-a-thon forms for calls, texts, eCampgains, etc. when it comes to peer-to-peer asking.,10,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Reduced IT expenditure due to cloud deployment,Le Jardin Academy has benefited greatly from the training package we purchased. While there are quite a few resources available from Blackbaud, training times and chat have been a challenge for us due to the time difference as we are on Hawaii Standard Time.,ImportOmaticNerdy and proud of it!4,1,Everyone having easy access to information and a full picture of a constituent relationship. Easy intuitive access. Valuable reporting that saves time. Moves management.,Tracking our pipeline for accounting. Previously we did not have a formal way to communicate the value and number of opportunities in play. NXT makes this easy to track and report.,We are looking forward to event management and email functionalities in the near future.,10,The analysis tools help us recognize how our development plans are performing.,We currently use NXT specifically for four departments - general development, volunteers, events, and membership. We are working to expand to our grants department. Our goal is to understand each constituent relationship across our entire organization. RE NXT specifically addresses communication between departments.,The actions and notes feature are far superior to what is available in database only versions. I love the built-in analytic features. I have actually spent hours sorting and sifting and exploring the different options available. They are easy and intuitive to use and provide new insights into our constituency. I love the interface. I am comfortable in database view, but others are not. I've had great success with getting coworkers to log in, explore and add valuable information to records.,I would like to see event and membership management incorporated into NXT. Like I mentioned earlier many of my coworkers are not comfortable with the database view and I am still having to pull reports for events and membership because these are not yet available in NXT. I would like to see OXL features added to NXT. While I love that I can quickly send an email to a single constituent I'd like to have the feature added to send an email to a list of constituents directly from NXT.,9,Operational Efficiency Increased revenue from existing donors Other,We have greatly benefited from the Blackbaud Community. I love that if I have a question I can reach out to other like minded professionals and get answers. Specifically I have joined the Blackbaud Champions group. This is an engaging forum that promotes learning and socialization.,,Constant ContactNXTing into the FutureWe are using NXT across the whole organization to support development, volunteering and events. We have staff and volunteers acessing the system based on a fairly complex matrix of security groupings. A few people are trained for across the board access and many more to complete various specidic tasks.,The interconnectedness of the electronic communication and online gift giving options has reduced data entry hours in a big way. Assistance with Analytics and regular address checks keep the data correct and productive Online hosting has saved our IT department many heachaches especially when local servers went down. We used a third party vender to make events possible but switching everything event related to RE NXT was a huge relief. Less duplication, better income, better reporting and much less stress.,I think the email receipts could be improved - both the automatic sends in response to online gifts and the ones generated via Mail functions. Sometimes our donor credit cards are refused even though they will go through when we try via another gateway To use the Tribute module we end up adding deceased individuals as constituents - which is unhelpful for us. Not having the ability to send iCards is a significant drawback for Tribute donations. I am sure Blackbaud is working on it but it should already be available. I'd like to see more peer2peer opportunity in the software rather than having to add additional products.,9,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Reduced IT expenditure due to cloud deployment,I am alway ready to hear about benchmarks and best practices from Blackbaud. I use the information frequently when making presentations to my boss and the board. I can alwasy find quality information and ideas.,,FrontStream Panorama, iATS Payments,Online training Self-taught,9,Unless you are a database genius you need basic training to be able to launch a self training regime! Training can be selected on a specific topic or in general. I asked staff members to learn the basics then champion a certain module - Event staff "owned" the event module even if they never learned how to enter a gift. But, once set up, event staff could do what they needed without having to wait for reports or anything else.,8,8NXT Review for RRHRaiser's Edge NXT is being used by our gift officers, prospect managers, operations managers and foundation president. It addresses the need for our gift officers to have a program of their own that they can easily access, read and understand.,The ease of attaching media files The ease of navigation for the gift officers Gift officers can customize the view as they would like to see it,Sky Reporting - ability to filter by gift type Media attachments transferable to DB side Sky Reporting - ability to filter by active and inactive funds,9,Operational Efficiency,Currently we are benefiting from NXT with our streamlined approach to donors and the donor pipeline. We are currently switching from net community to online express. We are looking at what new technologies can get us closer to our future campaign goals.,,Blackbaud Online Express,Self-taught,I would recommend training if you ate not good with self teaching or looking up information.NXT - Gee, how did Blackbaud come up with that?!4,1,Tracking donor gifts and preferences. essentially we are building a relationship with our donors and documenting it in NXT. NXT is dramatically easier to read and navigate than the RE Database. This is very important to me personally. It is quick when looking up people and their giving history. I use it every day in this capacity. We have only recently started to experiment with the dashboard function for tracking how a campaign is progressing. NXT is tied to other informaiont ratings and giving capacity and that is somewhat useful,I don't think we have done anything unexpected or innovative. In may opinion it is easier to use NXT to add notes on a record to document an interaction with a donor or potential donor. I like the function that allows me to click on the address in a record and immediately see where someone lives using google maps.,More collection of financial information and net worth uploaded from other RE modules like Research Point or other Analytics products. We also use the modules that allow email solicitation and we use the on-line payment system for events.,9,We do not measure ROI in relation to our NXT or RE database costs. I think this is very difficult to measure. We do know we could not do our job without this software or something comparable.,RE NXT is a donor tracking and fundraising program used by 4 members of the development office. While it allows for access by other people in the organization to have access to the database, currently on the development staff is using it. As the director of development I appreciate the ease and quick overview it provides when seeking information on our donors. It is a major improvement in readability and logical presentation of the information in a record.,The Raiser's Edge database when not viewed through NXT is hard to read and requires calling up various tabs to find what you are looking for. NXT is easy to read and puts the key information all on one page. It is in the cloud so it can be viewed from most anywhere This is a manager's product. Quick easy access. Those entering data are still going directly to the RE database.,if you are trying to find a person who is in the database as a relationship on a company, like the CEO, it does not always come up. This is frustrating. Also, if you remember someone's last name, but not their first, and their first name is later in the alphabet they don't come up in the search. I am not sure it is possible, but it would be great if when in NXT you could make certain changes the data. An example would be adding a birthdate or changing an address or email.,8,Operational Efficiency Reduced IT expenditure due to cloud deployment,At the same time that we adopted NXT, we fully committed to On-line Express. This product allows for email distribution as well as transactions with credit cards including for events. We also have added Research Point. The advantage with both products being the ability to integrate with the RE database.,,No,Product Features Product Usability Existing Relationship with the Vendor,Training for all staff should be built into the product price. You Tube is not enough nor is the Knowledgebase library.Raisers Edge NXT is a Efficient Workhorse for Non-Profit Professionals2,,Database maintainance Tracking donor stats and trends Online communication (via Online Express) Merchant accounts and online giving platform,Segmented online express communications,9,Initially it was a big expense to take on but it paid for itself in one appeal! It is intuitive and helps me get the information I need quickly so I can spend my time on important things like meeting one in one with donors and designing campaigns,Raiser's Edge NXT is being used by my office to manage donations for 53 schools. I am able to use it to track donations and alumni for each school as well as create separate campaigns, e-newsletters, online giving, and appeals. The dashboard function helps me keep track of where I am on any given day. Exporting and importing functions make it easy to upload new lists. Online Express allows my organization to create a donation page for each school and track views, clicks, conversions, and more.,Online Express has made creating separate donation pages for separate funds easy. Dashboard ensures reporting daily results to higher-ups at a click of a button. I am able to assign each donor a constituent code as opposed to the system just assigning one. This makes it easier to match with other systems in use as well as being able to tell some simple demographics just from looking at the constituent id. It makes searching easier and more accurate. Online hosting does not take up space on our server and makes the database accessible from anywhere. Thank you letters are a breeze and can be done immediately upon gift entry with load-in formats and can be completely personalized.,Online Express has had some loading issues recently which has slowed down work. Queries with several criteria can occasionally include duplicates.,8,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors,Online express and additional modules met our needs perfectly.,GiftWorks, Donor Perfect and eTapestry,Adobe Photoshop, Adobe Acrobat DC,No,Price Product Features Product Usability Product Reputation Third-party Reviews,I might set up the database a little differently but I would definitely choose NXT.,Online training In-person training Self-taught,9,7,The program is somewhat intuitive but training helps you use all the robust features.,No,7,No,Reports and queries are a breeze, especially canned ones Global changes and uploading new data are pretty simple to do on your own,Sometimes query terminology isn’t clear or easy to find. I will never understand why email address is under ‘phones’ Imports can be a little tricky but knowledge base helps,Yes,9Glossy veneer on an overage frankenstein whose glory days long goneRaiser's Edge NXT (and its one step below predecessor Raiser's Edge) is our nonprofit fundraising CRM with add-on modules of online giving pages, merchant services, email, event management software and an advocacy module that is supposed to communicate with the CRM. Exports are used to supply lists for mailings for our newsletters and financial exports provide our finance office with philanthropic gift information. The software is cloud-based and used by 5 individuals - from our events manager to our major gift officer to our gift acknowledgment coordinator.,Imports/Exports and Queries Customized reports for analytic review Gift management and tracking,I've used Raiser's Edge for the past 20 years, and used to love it. But all good things come to pass. This thing is living on its reputation and is way overpriced. Here is where RE has gone wrong: they offer add-ons that don't work well with the base model of RE and the sales people and customer service people will not admit that they weren't programmed to go along with it and thus don't work well. It's obviously clunky programming! The event module and online gift forms are primitive, and the stand-alone advocacy software that I pay an EXTRA yearly $5,000 for can't even communicate properly with Raiser's Edge! Here's one of the most troubling concerns lately: the online giving servers from RE crashed numerous times during the last week of December 2017 (prime donation season! I had donors making $2,000 and $5,000 gifts as well as the countless $35 donors calling me asking what was going on)... I'm also worried about the privacy of my data. The offer a wealth screening service and the fine print as to what is my data and what they use is very sketchy... I have concerns here that their customer service representatives were never able to satisfactorily answer. Eventually, I threw in the towel on that battle. The customer support, while extremely pleasant, never seems to supply clear answers or solve problems. In the past decade, it seems like I've been yes'ed to death. Either I'm asking tougher questions as I get older, or they are just trained to be cagier when they don't know an answer. Again, they wear me down and I typically drop it. When I graduated from college in 1992, I was told "You have to learn WordPerfect - it's the industry standard". Well, its time faded quickly after that. Lately, I've been wondering, is Raiser's Edge the next WordPerfect?,1,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Reduced IT expenditure due to cloud deployment Increased scalability due to cloud deployment,We also have Luminate Advocacy. I'm not pleased with that product either, or the Blackbaud customer service.Good for Out of the Office WorkI really think NXT is a great product, but the company I work for has yet to tap into its resources. It would be great to get our board members, CEO, and directors involved with using NXT eventually.,I like the fact that you can use the product on your mobile device to look up addresses, phone numbers, and giving history. In addition to the address portion--there is a map function that will take the user to the constituent's address. I really like that feature, and it definitely makes it easier. The wealth assessor is such an eye opener. I really like that there's a minimum ask figure as well.,I will say that there are way too many logins to get into the database. It is hard to find NXT on the main page. I expected to see more infographics on our constituent profiles, but I didn't see that.,8,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors,I think some of their webinars are helpful. I have also been to an in person conference when Blackbaud came to the metro area. Both times, I left with an increased awareness of how to fundraise and use products to do so.,,The analysis component is very helpful. I enjoy using NXT outside of the office. The list function is less clunky than the database version's reports/queries.,It was a frustrating effort to install the app on my iPhone. There were several steps involved that seemed unnecessary, and you cannot be logged in on more than one machine at a time.,Yes,7Love Raiser's Edge NXT for its ease of use, ability to connect to donors and donations.,3,Keep over 50,000 alumni and friends connected. Keep an accurate record of each and every gift. Create class lists. Queries for our alumni newsletters.,We've been able to help alumni connect with past friends from the accuracy our database provides.,10,After queries are created and mailings go out it increases our revenue.,Raiser's Edge NXT is used as a database, [for] accounts receivable as well as organizing reunions and events. It's awesome!,Queries to organize reunions and events. It accurately organizes gifts and their donors. Easily merge thank you letters to donors. Easy to create class lists,Easier way to add thank you letters and merge from each donor....it just may be my own misunderstanding.,10,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors,Some of other solutions that Blackbaud offers are being used by our executive director. He has shared how he was able to find a lost address or a potential donor, too. We also use Financial Edge and we're very pleased with it's abilities.,,Financial Edge NXT,No,Product Features Product Usability Product Reputation Prior Experience with the Product Positive Sales Experience with the Vendor,I still stand by what I've said before.,Don't know,10,In-person training,10,Yes,10,Yes,Payroll is very important to all of us so when the numbers weren't working Blackbaud stayed right with us until we were satisfied with the results.,Easy to search what funds received donations and how much. Easy to create merge files. Easy to post to GL. Easy to perform address changes. Easy to perform queries.,I think it's all relatively simple and easy. There isn't anything difficult. If I had to pick one it would be exports but they're fairly easy.,Yes,10,10,10,10,CableOne ???,,File import/export API (e.g. SOAP or REST),10,10,10,Yes,Speed...as long as our internet provider is cooperating.,I'm sure we'll be above and beyond our expectations,NoGreat ToolRight now, NXT is only being used as a research tool when offsite by the fund development department. Since I am the only user of both NXT and the Raiser's Edge database there really hasn't been a need to use the NXT product more than that.,NXT is a great tool for having a donor snapshot at your fingertips.,I REALLY wish that I could enter gifts and manage more of the database functions in NXT.,7,Operational Efficiency Reduced IT expenditure due to cloud deployment,The analytic tools in NXT have been extremely helpful. Unfortunately, I inherited a database that had been inadequately populated, so much of the information is not necessarily adequate in determining wealth of the constituents in our database.,Bloomerang, DonorPerfect, Kindful and Salsa CRM,Don't know,7,No,9,No,finding constituents the basic dashboard reporting is wonderful,The fact that in the NXT view you cannot enter gifts makes the system useless to me. I think that adding actions is a little bit more cumbersome than in the database view (WOW, I admitted that something was actually more simple in the database view).,Yes, but I don't use it,6Raiser's Edge NXT5,1,We use queries on a daily basis and I love how much information you can easily pull in queries. Being able to store so much information on donor records is a huge advantage Batching and processing of gifts is extremely easy.,Having the mobile app has been a huge benefit for our fundraisers because they are now able to look up basic information on donors to prepare for a meeting instead of having to call me from the road to look up information on donor records. We did not expect to utilize the email marketing tool in Online Express as often as we have and it has been a pleasant surprise.,I would like to see us use the events module more.,10,Since we have a smaller staff, I worry we are spending too much on Raiser's Edge since we are not able to use it to its fullest capacity.,Raiser's Edge NXT is used by my whole organization as our donor database, consisting of around 63,000 constituents. We use it to keep track of our donors' contact information and their giving history. It addresses many problems for us. Most importantly, it gives us an easy way to record incoming gifts and send out acknowledgment letters in a timely fashion.,The program itself is very user friendly, especially if you have previous experience with donor databases. You are easily able to pull very detailed reports that can be helpful in identifying lapsed donors or donors who have a higher giving capacity. Being able to access the Raiser's Edge app on your phone or tablet is very helpful for getting information about a donor on the go to help prepare you for a meeting.,I would like to see the dashboard tab improved a little bit to give more detailed information and also for it to be slightly more accurate than it currently is. We have one team member who uses a Microsoft Surface Pro as her work computer and she has run into quite a few compatibility issues, so that is something that could be improved.,9,Operational Efficiency Increased revenue from new donors Increased revenue from existing donors Reduced IT expenditure due to cloud deployment,We also use Online Express and that has been great. We have not run into any issues with online donations coming over seamlessly into Raiser's Edge and having that seamless transition has been a big help to us and has allowed us to process online donations in a much more timely fashion than we were before.,DonorPerfect,Financial Edge NXT, Constant Contact, WordPress,No,Price Product Features Product Usability Prior Experience with the Product Analyst Reports,We are very happy with RE NXT, so I don't think I would change the evaluation and selection process.,Vendor implemented,No,Educating the staff on how to access Raiser's Edge NXT. Explaining the difference between having Raiser's Edge hosted by Blackbaud vs. our IT department.,10,Self-taught,It was easy to learn without formal training because I had a lot of previous experience with Raiser's Edge and was able to train our other employees. I do not think this approach would work for other organizations unless they had someone who was very knowledgeable about Raiser's Edge and is good at teaching that information to others.,8,I do not.,No - we have not done any customization to the interface,Some - we have added small pieces of custom code,No.,Yes,9,No,This is not a specific instance, but overall I could like to commend our account representative Richard Hull. Whenever I have a question or concern, he always gets back to me very promptly and his level of customer service always exceeds my expectations.,Running queries is very simple. Creating and running dashboards. Processing Online Express donations,I find some of the information being puled from Reports is not always accurate Running global changes in the Admin tab can take a long time,Yes,9,9,8,8,None.,No.,File import/export,6,I do not have specific recommendations, but I would love to see the import process simplified if at all possible.,9,9,The main thing we agreed on was a 3 year fixed price contract. Locking in the same annual renewal amount is very helpful for our organization when it comes to budgeting.,No.,No,N/A,N/A,No,NoNewbie looking forward to Raiser's Edge NXTOur organization purchased Raiser's Edge NXT over a year ago but it has not yet become fully available in Canada, so we have not actively used the program yet. I have attended training sessions and am preparing for our transition when the program becomes available to us. Our fundraising and development team will be using Raiser's Edge NXT and it will allow our fundraisers to have much more efficient access to the data they need, when and where they need it.,Easy access to information when and where it is needed Ease of use with modern interface Mobile accessible Dashboard for executives who may not have time to learn the ins and outs of The Raiser's Edge,Media file accessibility - cannot access on both sides of the program Functionality should be standard across both platforms to allow for ease of training,9,Operational Efficiency,Our organization currently subscribes to a slate of Blackbaud products which allow us to have similar functionality across multiple platforms. It also ensures out data is connected and consistent.,Blackbaud NetCommunity, Luminate CRM and Analytics and The Raisers Edge,The Raisers Edge, Luminate,9,Our organization is very new to using Raiser's Edge NXT but the primary goal is to create work centers for every member of the fundraising team to ensure they have quick and easy access to their to do lists on a daily basis. Before migrating, we ensured all actions were up to date and outdated actions were either removed or marked completed to be able to start with a clean slate.,No - we have not done any customization to the interface,No - we have not done any custom code,We will continue to investigate the configuration and customization options as Raiser's Edge NXT continues to evolve. Following the roadmap webinar meetings is the best way to stay up-to-date on the new updates coming down the road.,10
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Raiser's Edge NXT
207 Ratings
Score 8.2 out of 101
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Raiser's Edge NXT Reviews

Raiser's Edge NXT
207 Ratings
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Score 8.2 out of 101
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Cammi Derr profile photo
December 22, 2018

User Review: "Raiser's Edge NXT - I like it!"

Score 10 out of 10
Vetted Review
Verified User
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Currently, it is used within our department, but we have plans to allow access across our organizations. This tool allows easy and detailed access to data records from any location on any device and is very user-friendly requiring minimal training for our gift officers.
  • Record searches.
  • Quick analysis of gift information.
  • Assists in portfolio management with tags.
  • Lists - Allow more fields for filtering and column displays.
  • User security - assigning roles and security is cumbersome between NXT and Raisers Edge.
  • Lists - Allow use of dynamic queries from RE.
  • Email - allow the use of all email addresses that exist on a record. Also, discontinue the use of "Primary" as the default selection if you are still going to allow the use of only one.
  • Include comments in the phone/email table display in NXT so that we can see them.
NXT is well suited to display constituent information, especially out in the field. Also, love the fact that it has the mapping feature and the phone numbers are enabled when on a mobile device. It is less suited for batch record updates or complex queries.
Read Cammi Derr's full review
John Mercer profile photo
December 22, 2018

Review: "Raiser's Edge NXT Helps You Raise More Money"

Score 9 out of 10
Vetted Review
Verified User
Review Source
I am using Raiser's Edge NXT to access donor information and history, find prospective donors and manage data in general. The entire organization is moving use of NXT in this way. NXT allows access to donor information anywhere via their secure website. It can be accessed on a laptop or phone allowing the fundraiser to see his or her donor's giving history, biographical information, and an easy way to enter visit notes immediately following the visit.
  • Ease of access to donor information.
  • Ability to run lists to sort prospects.
  • It's easy to use on a mobile device.
  • It should allow more access to enter or change donor records, and more features closer to Raiser's Edge.
  • Ability to run a query in NXT.
  • Ability to globally change records.
The program is very well suited to fundraisers in the field. It is great when making calls on donors-- the programs allows easy access to donor information, will give you directions to a prospect's house, and it is easy to enter notes and create further actions when the visit is over. I prefer to use Raiser's Edge when in the office, as there are more features available in the "regular" version.
Read John Mercer's full review
Angela Stumpo, MPA profile photo
December 18, 2018

Raiser's Edge NXT Review: "Highly recommend RE NXT - a definite must if you already have RE"

Score 10 out of 10
Vetted Review
Verified User
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We are using RE NXT in the fundraising department. RE NXT is so easy to use and the interface is easy to learn. We love it because it frees up a lot of time from our database coordinator because other users can find information on their own instead of having to ask someone else to do it for them.
  • RE NXT makes it very easy to find information.
  • RE NXT has a user-friendly interface. You feel like you are using a website rather than a database.
  • RE NXT is easy to login from anywhere, so users don't have to be logged into their own network. They can access is from any computer.
  • RE NXT is still fairly new, so new functionality is being added all the time. It would be helpful to be able to do batch processes in NXT.
  • One issue we have run into at times is that NXT is slow to load report information. It can lag as much as 2 days.
  • It would be nice to be able to switch from NXT view to database view without having to do a separate login.
I think any development office using Raiser's Edge would greatly benefit from NXT. You still need the database view for certain functions, and I may always like that view better for data entry and queries, etc., but for all other users, NXT is by far easier to use. The mobility is awesome and overall I think it will save everyone a lot of time to have NXT.
Read Angela Stumpo, MPA's full review
Gavin Mann profile photo
December 22, 2018

Raiser's Edge NXT Review: "Great tool for school fundraising"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Raiser's Edge NXT on a daily basis. With NXT you have the best of both worlds: the database view for the data processors and the web view for the fundraisers on the road meeting potential donors or giving presentations to our senior management. The web view is so intuitive and easy to use. NXT has reduced the amount of time we spend building complex reports and queries.
  • It is really intuitive and simple to use.
  • The reports and queries are easy to build.
  • The benchmarking is a great tool.
  • Matching up the functionality of the database view with the web view.
It is a great tool for all fundraisers in the education sector.
Read Gavin Mann's full review
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December 22, 2018

Raiser's Edge NXT Review: "NXT is user-friendly but packs a powerful punch!"

Score 8 out of 10
Vetted Review
Verified User
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Raiser's Edge NXT is being used by our Advancement Team for fundraising and communications. We use it for everything from giving analysis to looking up an address. The built-in reporting is very user-friendly and easy on the eyes. New features, not available in the database view, like social media links and profile photos for constituents, have changed the way we build relationships.
  • Built-in analysis with easy to filter graphics
  • Social media linking for constituents
  • Mapping of constituents -- this feature is awesome!
  • The "has no valid address" feature from database view does not populate in NXT and can result in misinformation
  • Attachments in NXT do not populate the media tab in database view -- this integration could be improved
  • As with database view, the "head of household" function only connects spousal relationships, not full, multi-generational families, which would be very helpful for alumni programs
If you already use database view and know that your data will be hosted in the cloud as opposed to onsite, NXT is the next awesome step for you. If you host your own data and resist putting it in the cloud, it may be a bigger leap for you to be in NXT. And, if you're a much smaller organization without a lot of experience in constituent management software, there are other products that may be a better fit for your scale and budget.
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November 28, 2018

User Review: "Raiser's Edge NXT Advances our Mission"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT is being used by all of our fundraising department, as well as our senior leadership team who have partners they work with. It helps organize our donor info, allowing us to run reports, keep data aligned, schedule tasks, and so much more. Ultimately, it helps us evaluate our data and raise more money for our mission.
  • Very easy to use.
  • Intuitive technology- not difficult to get up to speed.
  • Flexible. Many areas are adjustable to the needs of our organization.
  • Some of the search functions could use improvement.
  • Alerting to email would be helpful.
It really allows you to gather and analyze your data in an easy-to-use format. It's intuitive but also deeply integrated.
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Daniel Bayer profile photo
May 30, 2018

Raiser's Edge NXT Review: "NXT - Not Perfect, but Excellent Tool"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Raiser's Edge NXT in the Institutional Advancement Department for constituent management and data analytics. It presents all the information we have on constituents in an easy-to-understand way, and gives great analytics on our fundraising across years, constituencies, appeals, funds, and campaigns. It allows our fundraisers to look up and enter information easily while on the go (and in the office, too). The possibility is there to use it across the whole organization as a centralized database of alumni and current/former parents, although it is not currently being pushed as such.
  • User Interface. This is one of the best-looking products I've ever used, very clean and streamlined. Everything is very logically laid out, and the purpose of every box and button is crystal clear. Plus, you still have access to the old-school "Database View" for those people who have difficulty with change.
  • Customization. If you don't like the way a screen is defaulted to look, you can move things around incredibly easily to make sure the things most important to you are where you need them to be.
  • Company Involvement. Blackbaud is very invested in Raiser's Edge NXT, and they are constantly adding and changing things based on user feedback to provide an optimal experience. I feel like my concerns are always taken in to consideration, and there is ample opportunity to test out new functionality and provide feedback that really seem to be used.
  • Accessibility. You can access both the NXT "Web View" and the Classic RE7 "Database View" from any device with internet access.
  • Consistency of access. The number of times when connectivity (to the database view specifically) has been painfully slow is almost too high to count.
  • Current features. Blackbaud is still building out lots of functionality, so there are many fields that you can't "filter" or sort on, and many database administration/management functions that cannot be done in the beautiful web view yet, which is frustrating.
  • It's not fully compatible with RE7, in that certain fields have been renamed and certain fields are now now better than others for inputting certain data points. An adjustment in data entry and reporting may be required depending on how your organization has been using these fields, including changing historical data in order to make the best use of the powerful analytics tools.
There are still certain important parts of Raiser's Edge 7 (RE7) that are not fully functional in NXT - particularly Events, Volunteer, and Education fields. If you heavily use any of these areas, it will be a while before you can do everything you need to do with them in the NXT Web View. This isn't a problem, per se, because you still have access to the RE7 "Database View", but it can be frustrating to have to constantly switch back and forth between the Web and Database views, and it may not make sense for your organization to pay more for something that doesn't give you all the functionality you need at this moment. It may make more sense to wait until that functionality is available.
Read Daniel Bayer's full review
Jennifer Askew profile photo
May 29, 2018

Raiser's Edge NXT Review: "NXT versatility in higher education and small development offices"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT is only used in our advancement department at the college. I love the program and highly value the versatility it provides for our donor records, but it is challenging to use the program in isolation. I used to work in secondary schools where the school used several Blackbaud programs simultaneously and that was definitely my preference. Raiser's Edge NXT allows us to manage all of our donor related activities, contributions, and research in one place. The interface for the program is wonderful and very easy to use. We can keep all the information related to our foundation in one place and know that we have everything easily within reach within one program.

As we have implemented use of RE NXT across several departments, administrators have been able to access valuable information relevant to their own departments on demand.
  • Raiser's Edge NXT provides a way for us to share real time snapshots of current and evolving data with others in our organization who would normally not use the system.
  • Raiser's Edge NXT allows us to highlight our successes and share data quickly and easily while also being able to update data and enter notes within one platform.
  • Raiser's Edge NXT mobility allows those working outside the office and traveling to still have a live connection to giving and data. That platform creates a conduit for instant update of records and notes no matter where one of us is located.
  • The mail integration feature available in Raiser’s Edge NXT is allowing us to send specific information to those outside the system with ease. This integration also saves us time by saving these communications directly into donor records.
  • The integrated map feature of Raiser’s Edge NXT has made a positive difference for our Development Officers and Administrators during trips. They can instantly search an area they are planning to visit to contact additional donors as time allows and even add new visits during a trip based on a quick search of their surrounding area. This can be very helpful if a previous meeting is canceled or delayed and time is available to connect with additional constituents.
  • The time frames set in the recent giving lists need to be more adaptable. The choices start at 7 days and then jump to 90 days. We often need to see something like 30 or 45 days instead.
  • In general, I would like to see the ability to customize more within a list area. More options for sorting or culling a list by additional qualifiers like funds or appeals or campaigns would be great.
  • Additional reporting options should be made available within the NXT system without having to utilize the database version.
Any organization wanting to track donors, analytics and giving trends will benefit greatly from NXT. If a company is particularly small and only has a small amount of donors or gifts, Raiser's Edge would be too much to deal with, but once an organization is moving up in size and volume of giving it becomes essential to donor relations and stewardship.

In this day of instant information and rapidly changing dynamics, a system like Raiser’s Edge NXT can provide an edge over the competition to integrate advanced stewardship practices across an organization. Stewardship is what sets one organization apart from another - it is vital to have the tools to steward stakeholders effectively.
Read Jennifer Askew's full review
Brady Craighead profile photo
May 22, 2018

"Raiser's Edge NXT Review"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT is currently being used by Hospice Austin's Development Department for fundraising. As a non-profit organization, it is important that we are able to record gift and donation information in a way that is easy to browse and retrieve. Raiser's Edge NXT's ability to also provide analytical wealth information and keep our donor's information current is also extremely valuable to us.

The current feedback structure for NXT is easy to use, and interactions with Blackbaud have been productive and transparent. They use input from the various organizations that make up their user base to continually improve the product.
  • Interface is intuitive and attractive
  • The system feels responsive and information loads quickly
  • As a browser-based client, Raiser's Edge NXT offers mobility and the convenience of being used on mobile/tablet devices
  • Does not effectively replace traditional Raiser's Edge software - most data entry is still required to be performed from the database software view
  • Lists cannot currently be exported to other file formats to be viewed outside of the client (i.e. Excel, Notepad, Word, etc)
  • Some information, such as donor action items, does not actively update both ways across NXT and the traditional database - for example, adding media to an action item on a donor record does not upload the media to be viewed in the database view
Raiser's Edge NXT is well suited for situations which call for a need to view a donor record in a simple and clean way. It offers the ability to view records on your phone or tablet, in addition to a laptop or desktop computer, regardless of where you are - so long as you have internet access. The interface is optimized for every display and device that we have used it with. NXT may not be the best option for more advanced data entry or logging information like gifts into constituent records. Currently, NXT only supports the ability to add minor updates such as Action Items to constituent records. More advanced record management and data entry has to be handled in the traditional database. The interface is convenient and quick for simply looking up any information.
Read Brady Craighead's full review
Damian Lenshek profile photo
May 22, 2018

Raiser's Edge NXT Review: "NXT has helped our growing organization"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Raider's Edge NXT is used exclusively by our development office to maintain constituent information. The Augustine Institute outgrew maintaining contacts with its friends in an Excel spreadsheet quickly, and we have been using Raiser's Edge for years. We upgraded to NXT in November 2015 because it is a better product and came with unlimited licenses, which is important to our small but growing department. NXT now enables better communications about our constituents, reporting, and management of gift officers.
  • NXT is web-based and does not require a third-party plugin like RE classic did, which makes it more user-friendly, especially for our gift officers.
  • At first, we were frustrated by the limited functionality of NXT, and resorted to classic frequently, as we had done in the past. But we've been pleasantly surprised by the pace of development. Every month it seems that Blackbaud rolls out a new feature, and many of them have been immediately useful.
  • Because we were already cloud-based with RE classic, switching to NXT was seamless and painless. It was simply turning on a new functionality, not losing anything. That aspect of it was very well thought out. I've seen transitions requiring data transfer go horribly wrong, and Blackbaud's approach avoided those pitfalls completely.
  • Functionality was initially so limited that we did not use NXT much. But the improvements have come quickly, and we look forward to more. We love the Analyze feature, and as more customization is enabled there, we will use it more and more for our reporting.
  • I haven't spent the time necessary to get NXT on my mobile device, and I have had officers come to me with difficulties in setting that up. One officer was able to without any problems. So this is an area that could possibly be more user-friendly.
  • Within NXT's Analyze function, it is now possible to drill down into various appeals or life cycle categories to get a list of constituents. This is great information. The next step is being able to batch-apply actions, or simply print out the list. As it stands, both of those steps take a little more work than I hope they will.
For a growing department like ours, where we have several folks adept at Raiser's Edge (RE) classic, but newer officers coming in, NXT flattens the learning curve, allowing gift officers to see the information they need and record their tasks with almost no training on the software. But you can't do certain basic things, like add a new constituent, in NXT. For that, you need to use RE classic. So for a very small organization, or one just adopting a new system, there will still need to be a more data-oriented person to perform these functions in classic, and the benefits of NXT might not be so obvious.
Read Damian Lenshek's full review
Shelley Cotten profile photo
February 20, 2018

"Raiser's Edge NXT Review"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a community college foundation and we use RE NXT for our donor management activities. We can track our events (which includes registration, payment, mailings, etc.), analyze data to see which campaigns, funds, and packages are the most cost effective and productive, conduct wealth assessments, and update with public records. Biographical and demographics are very useful in targeting specific donors to specific appeals.
  • The implementation team is great to work with - they walk you through step-by-step, and try to make sure that mapping is correct before any data is transferred, which saves a lot of time, effort, and cleanup after the conversion.
  • The mobile app is great - allows development personnel to quickly add or update information on donors on-the-spot and provides a snapshot of the donor's record.
  • The dashboard and reporting features are very handy, easy to maneuver and personalize to the needs of the organization/user. Information can be seen at a glance for an overall view of any particular data.
  • The required 18 hours of training before implementation for all users is a bit excessive. It is difficult to contain all of that information when it may be weeks or even months prior to actually having the system in place and usable.
  • Pulling reports and queries can be cumbersome - attributes, filters, etc. can be confusing to the layperson who has little experience in database management.
  • Much information can be found in different areas and that can be confusing.
Great for a donor management system. Keeps data accessible, and reports are fairly easy to pull. Sometimes users have confusion on which reports they are trying to get. So much information, so many options - pros and cons. If you have experienced advancement personnel and a designated database administrator, this is an awesome program that can provide so much detail.
Read Shelley Cotten's full review
Sue Emrick profile photo
June 13, 2018

Raiser's Edge NXT Review: "Go Get the Dough"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our fundraisers are using Raiser's Edge NXT to help them with managing their specific portfolio donors across our five regions. They love the interactivity of being able to create quick lists or analyze their portfolio retention rate and lapsed donors. The mobile features have been exciting to keep them in touch with the donors while being out prospecting new donors. Our fundraisers are also able to have presentations of reports for board members that show the data they want to see without a lot of additional queries or exports.
  • Mobility of being able to attend a variety of events and meetings while still staying in contact with donors.
  • The analysis tools show a great picture of donor profiles and how we are attaining our goals.
  • The overall look and feel are geared to the novice database user making it easy for them to get those quick lists of data.
  • So far I don't see where you can create an action from an email message like you could in the database view prior to hosting.
  • Being able to update more areas of addresses like the counties and regions. We work in one state but have five different regions.
  • it would be nice to be able to select which user's portfolios can be accessed. We have a SVP that wants to see just a few, while we have regional directors that want to see only their direct reports.
NXT is definitely geared for the fundraiser on the go. I process data and stay in the database view most of the time, but just wish there were more data entry tasks that could be completed.
Read Sue Emrick's full review
Cameron Dunkin profile photo
June 01, 2018

Raiser's Edge NXT: "A Review of RE NXT"

Score 8 out of 10
Vetted Review
Verified User
Review Source
RE NXT is being used by our organization as a means for tracking all of our constituents. We rely heavily on the database to build our major gift pipeline and track the entire process from solicitation to stewardship. It's essential for our development needs. We haven't come across any other platform that works this way for non-profit organizations.
  • Good at pipeline tracking.
  • Good at showing statistics and analytics at a high level (down to real specifics) that assist with decision making and strategy.
  • There is still a heavy reliance on RE7, meaning we have to use a program that looks like it was developed in 1990 for a majority of our work. This really needs to be resolved.
It's very expensive, so you have to use it for all your major gift and annual giving tracking and constituent records for it really to be worth it. If you're not doing fundraising, then there are more economical options. The program also has a lot of limitations and gitches, that you need to work through.
Read Cameron Dunkin's full review
Shannon Cleary profile photo
May 29, 2018

User Review: "Raiser's Edge NXT in the Aloha State"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are in the infant stages of implementing Raiser's Edge NXT, and already see the prospective benefits!
  • Raiser's Edge NXT allows me, as the director of institutional advancement, to have have access to our donor database where ever I go, rather than depending on pulling donor information prior to visits. Access to pertinent information is at your fingertips!
  • The ability to set report pushes to your email from RE NXT on a daily, weekly, or monthly basis is extremely convenient when wanting to promote transparency with our Head of School, CFO and Board. The graphs are easy "at a glance" information.
  • Note taking after donor meetings is very convenient from your handheld mobile device! Much easier to get information in when it is fresh after a conversation, rather than waiting to return to the office.
  • There are so many pros after using the the old Raiser's Edge for so long that it is difficult to think of cons. That said, it would be great to be able to use RE NXT instead of printing out old school phon-a-thon forms for calls, texts, eCampgains, etc. when it comes to peer-to-peer asking.
Raiser's Edge NXT is well suited for limited (or extended) access for your Head of School or Executive Director. This cuts down on a prospector or stewardship coordinator pulling information prior to a donor meeting...as the information is easily accessible and easily navigated.
Read Shannon Cleary's full review
Hallie Guiseppe profile photo
May 29, 2018

Raiser's Edge NXT Review: "Nerdy and proud of it!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use NXT specifically for four departments - general development, volunteers, events, and membership. We are working to expand to our grants department. Our goal is to understand each constituent relationship across our entire organization. RE NXT specifically addresses communication between departments.
  • The actions and notes feature are far superior to what is available in database only versions.
  • I love the built-in analytic features. I have actually spent hours sorting and sifting and exploring the different options available. They are easy and intuitive to use and provide new insights into our constituency.
  • I love the interface. I am comfortable in database view, but others are not. I've had great success with getting coworkers to log in, explore and add valuable information to records.
  • I would like to see event and membership management incorporated into NXT. Like I mentioned earlier many of my coworkers are not comfortable with the database view and I am still having to pull reports for events and membership because these are not yet available in NXT.
  • I would like to see OXL features added to NXT. While I love that I can quickly send an email to a single constituent I'd like to have the feature added to send an email to a list of constituents directly from NXT.

NXT is well suited for mobile access, note taking, action reminders and basic wealth information (there is an upgrade option for wealth info).

NXT is not well suited for event and membership management.

Read Hallie Guiseppe's full review
Lisa Mulholland, CFRE profile photo
May 29, 2018

Raiser's Edge NXT Review: "NXTing into the Future"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using NXT across the whole organization to support development, volunteering and events. We have staff and volunteers acessing the system based on a fairly complex matrix of security groupings. A few people are trained for across the board access and many more to complete various specidic tasks.
  • The interconnectedness of the electronic communication and online gift giving options has reduced data entry hours in a big way.
  • Assistance with Analytics and regular address checks keep the data correct and productive
  • Online hosting has saved our IT department many heachaches especially when local servers went down.
  • We used a third party vender to make events possible but switching everything event related to RE NXT was a huge relief. Less duplication, better income, better reporting and much less stress.
  • I think the email receipts could be improved - both the automatic sends in response to online gifts and the ones generated via Mail functions.
  • Sometimes our donor credit cards are refused even though they will go through when we try via another gateway
  • To use the Tribute module we end up adding deceased individuals as constituents - which is unhelpful for us.
  • Not having the ability to send iCards is a significant drawback for Tribute donations. I am sure Blackbaud is working on it but it should already be available.
  • I'd like to see more peer2peer opportunity in the software rather than having to add additional products.
Absolutley love the options for moving the organzation forward to better online and electronic communication, gifts and receipting. In addition RE NXT is continually being updated and an organization won't ever grow out of this platform unlike some other brands' offerings.
Read Lisa Mulholland, CFRE's full review
Stephanie Dailey profile photo
May 29, 2018

Raiser's Edge NXT: "NXT Review for RRH"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT is being used by our gift officers, prospect managers, operations managers and foundation president. It addresses the need for our gift officers to have a program of their own that they can easily access, read and understand.
  • The ease of attaching media files
  • The ease of navigation for the gift officers
  • Gift officers can customize the view as they would like to see it
  • Sky Reporting - ability to filter by gift type
  • Media attachments transferable to DB side
  • Sky Reporting - ability to filter by active and inactive funds

1. It is well suited for the needs of a gift officer and how they view the information needed to pursue prospect.

2. It has all the information for a gift officer in a one quick view.

3. It would be less appropriate for the data and gift entry side of the operations.

Read Stephanie Dailey's full review
David Alderfer profile photo
May 24, 2018

Raiser's Edge NXT Review: "NXT - Gee, how did Blackbaud come up with that?!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
RE NXT is a donor tracking and fundraising program used by 4 members of the development office. While it allows for access by other people in the organization to have access to the database, currently on the development staff is using it. As the director of development I appreciate the ease and quick overview it provides when seeking information on our donors. It is a major improvement in readability and logical presentation of the information in a record.
  • The Raiser's Edge database when not viewed through NXT is hard to read and requires calling up various tabs to find what you are looking for. NXT is easy to read and puts the key information all on one page.
  • It is in the cloud so it can be viewed from most anywhere
  • This is a manager's product. Quick easy access. Those entering data are still going directly to the RE database.
  • if you are trying to find a person who is in the database as a relationship on a company, like the CEO, it does not always come up. This is frustrating. Also, if you remember someone's last name, but not their first, and their first name is later in the alphabet they don't come up in the search.
  • I am not sure it is possible, but it would be great if when in NXT you could make certain changes the data. An example would be adding a birthdate or changing an address or email.
For those who are responsible for maintaining a RE database they will not be able to do this through NXT. It is intended for those who need to view records and it does this well. Easy access, readability, no tabs. There is also a dashboard feature that I am not currently using but it seems like a good manager's tool.
Read David Alderfer's full review
Andrea Koenig-Feldman profile photo
May 22, 2018

Raiser's Edge NXT Review: "Raisers Edge NXT is a Efficient Workhorse for Non-Profit Professionals"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT is being used by my office to manage donations for 53 schools. I am able to use it to track donations and alumni for each school as well as create separate campaigns, e-newsletters, online giving, and appeals. The dashboard function helps me keep track of where I am on any given day. Exporting and importing functions make it easy to upload new lists. Online Express allows my organization to create a donation page for each school and track views, clicks, conversions, and more.
  • Online Express has made creating separate donation pages for separate funds easy.
  • Dashboard ensures reporting daily results to higher-ups at a click of a button.
  • I am able to assign each donor a constituent code as opposed to the system just assigning one. This makes it easier to match with other systems in use as well as being able to tell some simple demographics just from looking at the constituent id. It makes searching easier and more accurate.
  • Online hosting does not take up space on our server and makes the database accessible from anywhere.
  • Thank you letters are a breeze and can be done immediately upon gift entry with load-in formats and can be completely personalized.
  • Online Express has had some loading issues recently which has slowed down work.
  • Queries with several criteria can occasionally include duplicates.
Very good for an organization that is managing 50,000 records or more. It could be expensive for organizations with significantly less records.
Read Andrea Koenig-Feldman's full review
Kathleen Ward profile photo
February 09, 2018

Raiser's Edge NXT Review: "Glossy veneer on an overage frankenstein whose glory days long gone"

Score 1 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT (and its one step below predecessor Raiser's Edge) is our nonprofit fundraising CRM with add-on modules of online giving pages, merchant services, email, event management software and an advocacy module that is supposed to communicate with the CRM. Exports are used to supply lists for mailings for our newsletters and financial exports provide our finance office with philanthropic gift information. The software is cloud-based and used by 5 individuals - from our events manager to our major gift officer to our gift acknowledgment coordinator.
  • Imports/Exports and Queries
  • Customized reports for analytic review
  • Gift management and tracking
  • I've used Raiser's Edge for the past 20 years, and used to love it. But all good things come to pass. This thing is living on its reputation and is way overpriced.
  • Here is where RE has gone wrong: they offer add-ons that don't work well with the base model of RE and the sales people and customer service people will not admit that they weren't programmed to go along with it and thus don't work well. It's obviously clunky programming! The event module and online gift forms are primitive, and the stand-alone advocacy software that I pay an EXTRA yearly $5,000 for can't even communicate properly with Raiser's Edge!
  • Here's one of the most troubling concerns lately: the online giving servers from RE crashed numerous times during the last week of December 2017 (prime donation season! I had donors making $2,000 and $5,000 gifts as well as the countless $35 donors calling me asking what was going on)...
  • I'm also worried about the privacy of my data. The offer a wealth screening service and the fine print as to what is my data and what they use is very sketchy... I have concerns here that their customer service representatives were never able to satisfactorily answer. Eventually, I threw in the towel on that battle.
  • The customer support, while extremely pleasant, never seems to supply clear answers or solve problems. In the past decade, it seems like I've been yes'ed to death. Either I'm asking tougher questions as I get older, or they are just trained to be cagier when they don't know an answer. Again, they wear me down and I typically drop it.
  • When I graduated from college in 1992, I was told "You have to learn WordPerfect - it's the industry standard". Well, its time faded quickly after that. Lately, I've been wondering, is Raiser's Edge the next WordPerfect?
I believe that colleges and universities are better suited for Raiser's Edge. However, if you are a dynamic organization reaching out to a young audience and depend on social media, online donations, advocacy tools and anything essential to modern fundraising, I suggest looking for newer and cleaner CRMs. Plus they cost much less!
Read Kathleen Ward's full review
Katherine Reilley profile photo
May 29, 2018

Raiser's Edge NXT Review: "Good for Out of the Office Work"

Score 8 out of 10
Vetted Review
Verified User
Review Source
I really think NXT is a great product, but the company I work for has yet to tap into its resources. It would be great to get our board members, CEO, and directors involved with using NXT eventually.
  • I like the fact that you can use the product on your mobile device to look up addresses, phone numbers, and giving history.
  • In addition to the address portion--there is a map function that will take the user to the constituent's address. I really like that feature, and it definitely makes it easier.
  • The wealth assessor is such an eye opener. I really like that there's a minimum ask figure as well.
  • I will say that there are way too many logins to get into the database.
  • It is hard to find NXT on the main page.
  • I expected to see more infographics on our constituent profiles, but I didn't see that.
I like it for when I'm out of the office. In the office, I'm less likely to use it because I typically just log into the database.
Read Katherine Reilley's full review
Becky Norton profile photo
May 23, 2018

Review: "Love Raiser's Edge NXT for its ease of use, ability to connect to donors and donations."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT is used as a database, [for] accounts receivable as well as organizing reunions and events. It's awesome!
  • Queries to organize reunions and events.
  • It accurately organizes gifts and their donors.
  • Easily merge thank you letters to donors.
  • Easy to create class lists
  • Easier way to add thank you letters and merge from each donor....it just may be my own misunderstanding.
[Raiser's Edge NXT is well suited for] Adding gifts and doing queries.
Read Becky Norton's full review
Susan Hammersmith profile photo
May 22, 2018

Raiser's Edge NXT Review: "Great Tool"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Right now, NXT is only being used as a research tool when offsite by the fund development department. Since I am the only user of both NXT and the Raiser's Edge database there really hasn't been a need to use the NXT product more than that.
  • NXT is a great tool for having a donor snapshot at your fingertips.
  • I REALLY wish that I could enter gifts and manage more of the database functions in NXT.
Honestly, I don't think that NXT is beneficial to a fundraising shop as small as mine. It is a fabulous tool for shops that have many front-end fundraisers who need to be able to access pertinent donor information while off-site.
Read Susan Hammersmith's full review
No photo available
May 22, 2018

User Review: "Raiser's Edge NXT"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Raiser's Edge NXT is used by my whole organization as our donor database, consisting of around 63,000 constituents. We use it to keep track of our donors' contact information and their giving history. It addresses many problems for us. Most importantly, it gives us an easy way to record incoming gifts and send out acknowledgment letters in a timely fashion.
  • The program itself is very user friendly, especially if you have previous experience with donor databases.
  • You are easily able to pull very detailed reports that can be helpful in identifying lapsed donors or donors who have a higher giving capacity.
  • Being able to access the Raiser's Edge app on your phone or tablet is very helpful for getting information about a donor on the go to help prepare you for a meeting.
  • I would like to see the dashboard tab improved a little bit to give more detailed information and also for it to be slightly more accurate than it currently is.
  • We have one team member who uses a Microsoft Surface Pro as her work computer and she has run into quite a few compatibility issues, so that is something that could be improved.
I think Raiser's Edge NXT is probably best suited for medium to large sized organizations for the simple fact of how much it costs annually.
Read this authenticated review
No photo available
May 29, 2018

Review: "Newbie looking forward to Raiser's Edge NXT"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization purchased Raiser's Edge NXT over a year ago but it has not yet become fully available in Canada, so we have not actively used the program yet. I have attended training sessions and am preparing for our transition when the program becomes available to us. Our fundraising and development team will be using Raiser's Edge NXT and it will allow our fundraisers to have much more efficient access to the data they need, when and where they need it.
  • Easy access to information when and where it is needed
  • Ease of use with modern interface
  • Mobile accessible
  • Dashboard for executives who may not have time to learn the ins and outs of The Raiser's Edge
  • Media file accessibility - cannot access on both sides of the program
  • Functionality should be standard across both platforms to allow for ease of training
Raiser's Edge NXT will be an excellent product for on the ground fundraisers who need quick and efficient access to data. It will also help engage fundraisers in updating records with actions in a timely manner. Database managers will not find this product as useful due to the limited functionalities in the web view.
Read this authenticated review

About Raiser's Edge NXT

Raiser's Edge NXT aims to be a complete fundraising and supporter management solution that enables nonprofit professionals to operate more efficiently and raise more support for their mission.

According to the vendor, key benefits include:

  • Operate More Efficiently: Set a stable foundation for growth.
  • Reach & Engage New Donors: Bring in new support to your organization.

  • Retain & Expand Existing Donors: Protect and grow your donor base.

Raiser's Edge NXT Features

Has featureDonor Information Management
Has featureReporting and Dashboards
Has featureOpen, Cloud Platform
Has featureData Enrichment Services
Has featureSimple Email Marketing
Has featureDonations, Pledges, and Payments
Has featureRecurring Gifts
Has featureWealth Analytics
Has featureCrowd-Fundraising Tools

Raiser's Edge NXT Screenshots

Raiser's Edge NXT Integrations

Raiser's Edge NXT Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Raiser's Edge NXT Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Raiser's Edge NXT Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Languages: English