#1 most frequent
United States of America
84.3%6,329 installations of 7,504
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Categories & Use Cases
Media
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Screenshot of a customizable home page. This lets every user see the key insights, actions, and links they need to start their day, immediately upon logging in. Users can customize their home page layout using settings to show, hide, and customize widgets to display their preferred details. Administrators can create home page templates for other individuals and teams.
Top Performing Features
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Category average: 7.5
Online donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Category average: 7
Mobile access
Users can access the CRM via an app from a mobile phone or tablet.
Category average: 7
Areas for Improvement
Text and phone donations
Constituents can donate via text or phone call.
Category average: 4.9
Volunteer shift management
The software allows volunteers to sign up and check in for event shifts.
Category average: 4.9
Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 4.5
Who Buys & Uses Blackbaud Raiser's Edge NXT
#1 most frequent
Educational Services
27.2%2,033 installations of 7,487
“We used they help us to understand our donor based better and helps to inform the ask that was being made.”
#2 most frequent
Other Services (except Public Administration)
24.6%1,840 installations of 7,487
“I never saw any value in the analytics and data intelligence provided by Blackbaud Raiser's Edge NXT. I did not get additional insights to our donor base, so our fundraising was not made more effective.”
#3 most frequent
Health Care and Social Assistance
20.0%1,500 installations of 7,487
#2 most frequent
Canada
8.4%634 installations of 7,504
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
4.3%326 installations of 7,504
Pros
- Robust gift processing and batch creation capabilities
- Effective reporting and dashboard features for fundraising insights
- Comprehensive organization and customization of constituent information
Cons
- NXT web view lacks critical features found in the traditional database view
- Challenges with data integrity, including duplicate prevention and import processes
- Limited customization and advanced features in reporting and analytics without additional cost
I would absolutely recommend
Use Cases and Deployment Scope
We use Blackbaud Raiser's Edge NXT to manage our organization's fundraising efforts with our constituents, mostly our alumni and partners. The product helps us keep track of constituent engagement and giving history. We use RE-NXT email to reach out to our constituents to ask for donations. Services like Deceased Finder and Address Finder help us keep our data current.
Pros
- Grid view batch for entering multiple gifts at the same time is fantastic. I can make edits to multiple gifts and pull up their giving history in the same browser tab.
- Having tiles which show appeal performance and year-over-year fundraising on the Home screen is great. I appreciate having the visual graphs which immediately show how my team is doing.
- Updating payment information on a constituent's automated recurring gift is so easy to do. Having automated recurring gifts in general is also a huge plus. I don't have to think about processing them.
Cons
- Raiser's Edge email information, including statistics, is a bit difficult to access after five more recent emails have been sent. The most recent 5 appear in the home screen for Email, and the stats are clean and easy to read. But, when you want to see all sent email information, the columns get crunched, you can't adjust the column size, and need to calculate the open, click, and transaction rates yourself.
- I wish we could export the sent email performance results into a spreadsheet. Currently, you can only view it in NXT.
- You also cannot preview emails that have already been sent. If you want to see what an email looked like, you have to copy it.
Most Important Features
- Gift management
- Deceased Finder
- Address Finder/NCOA updates. They're processed each quarter and the updates are automatically made to the records.
Return on Investment
- We get a clear picture of how our team is doing and can report it out to other units within our organization.
- Blackbaud Raiser's Edge NXT gives us a clear and easily-accessible place to store important documents related to giving on our donor records.
- The email marketing tool has saved us time. We can use lists created in the database for the solicitation emails we send out rather than have to upload separate email lists. The email tool also saves graphics in a library, so we don't have to upload them every time we want to send out emails.
All the bells and whistles don't always make beautiful music.
Use Cases and Deployment Scope
Used for fundraising record-keeping, merchant account transactions, and e-mail communications. There are several issues that I have with the software. Most of the time there are no easy solutions which are frustrating for the annual price that is charged to the customer to maintain it. Adding matching gifts to a constituent, adding a spouse, finding an organization are all very convoluted just to name a few. The fact you can't copy and paste from most areas, just deleting an e-mail does not clear the area you must delete the row. There is no longer use of the merge wizard. There is also no CLEAR way to avoid duplicate records appearing when doing a query involving e-mails. Having e-mails listed under "Specific phones" when doing a query makes absolutely no sense, it is not a phone number. Why can't the merchant account send out a receipt/thank you for recurring donations.
Pros
- Taking away merge wizard instead of fixing the problem.
- E-mails listed under phones.
- Recurring gifts not getting a monthly thank you or receipt.
- Adding matching gift companies/foundations to a constituent.
Cons
- Automatically adding a spouse after constituent is deceased.
- Not being able to edit mailing labels.
- The decease finder application is useless.
Most Important Features
- Acknowledgement letters.
- E-mails
- Record keeping.
Return on Investment
- Donors feel the transaction is safe and secure on the merchant account.
Raiser's Edge All The Way
Use Cases and Deployment Scope
We primarily use Raiser's Edge in the development/advancement area for gift processing, prospecting, analytics, event management and and community and volunteer information. RE is also accessible in varying degrees throughout the organization. We are integrated with ASchool Information Systems and are premaring to integrate with Financial Edge.
Pros
- I’m slowly moving away from my “you can pry database view out of my cold, dead hands” mindset and starting to embrace Unified View. Blackbaud continues to make meaningful improvements, and they genuinely seem to listen to user feedback and ideas to help refine and enhance the system.
- I feel that Blackbaud Raiser's Edge NXT serves as a true “one-stop shop” for our gift and constituent management needs. The information we need is readily accessible, making it easy to create reports and lists both quickly and efficiently.
- Within Blackbaud Raiser's Edge NXT, the ability to share reports and lists with leadership via a URL saves time, reduces manual effort, and ensures everyone has immediate access to the most up-to-date information.
Cons
- There are a number of shortcut keys from Database View that would significantly enhance efficiency if incorporated into Unified View. I frequently attempt to use them out of habit, which highlights both their value and their absence.
- Several batch fields I regularly use in Database View are not yet available in Unified View. As a result, additional steps are required to enter information at the gift or constituent level, which impacts overall workflow efficiency.
- There are still tiles in Unified View that cannot be added to or edited without going back to database view.
Most Important Features
- Gift Management
- Membership Management
- Constituelt Management
- Prospect Research
- Reporting
- Anaylitics
Return on Investment
- There is a definite increase in productivity and efficiency. Everything is at your fingertips. There is a lot less paperwork, which saves money, and helps the environment!
- Integrating with Financial Edge and being able to post gifts to the GL will save us a significant amount of time.
- Online gift and event registration batches continue to improve, saving time increasing efficiency.
Other Software Used
SAP Crystal, Microsoft Access, Microsoft Project
Good Resource for Small Offices
Use Cases and Deployment Scope
We use Blackbaud for all gift processing, pledges, planned gifts and gift tracking. We also use Blackbaud for our alumni database and higher education fundraising. Blackbaud is our main communication with our donor and alumni.
Pros
- Gift Processing
- Ability to create and run reports
- Ease of tracking visits and donor interaction
Cons
- The ability to do all options in NXT that can be completed in the RE database.
- More Report options in NXT
- More Educational details available to be viewed in NXT
Most Important Features
- Entering Visits
- Ability to keep track of contact information for alumni and donors
- Gift Records
Return on Investment
- Our fundraising and alumni are all in one system.
- NXT allows for faster documentation of visits, mailings, letters etc.
- The new ability to copy notes/actions has saved us so much time!
- The auto run features are great (addresses, duplicates, etc)
Other Software Used
Braintree, a PayPal service, MobileCause
Blackbaud Raiser's Edge NXT is a leader in fundraising management
Use Cases and Deployment Scope
Blackbaud Raiser's Edge NXT is used for managing our fundraising revenue. We us it to record gifts, email communications and to steward our donors. Everything is done in one place and it connects to Financial Edge NXT.
Pros
- Record Gifts
- Process Gifts
- Record opportunities and wealth ratings
Cons
- Continuing to be a transition period as database view features are transitioned to NXT
Most Important Features
- Gift Processing
- Blackbaud Merchant Services
- Reporting
- Email Communications
Return on Investment
- Integrations (FE NXT, JustGiving, Pairsoft) have saved us time and provided security
Alternatives Considered
Convio Luminate (discontinued) and Bonterra Network for Good
Other Software Used
PairSoft
