- User Interface. This is one of the best-looking products I've ever used, very clean and streamlined. Everything is very logically laid out, and the purpose of every box and button is crystal clear. Plus, you still have access to the old-school "Database View" for those people who have difficulty with change.
- Customization. If you don't like the way a screen is defaulted to look, you can move things around incredibly easily to make sure the things most important to you are where you need them to be.
- Company Involvement. Blackbaud is very invested in Raiser's Edge NXT, and they are constantly adding and changing things based on user feedback to provide an optimal experience. I feel like my concerns are always taken in to consideration, and there is ample opportunity to test out new functionality and provide feedback that really seem to be used.
- Accessibility. You can access both the NXT "Web View" and the Classic RE7 "Database View" from any device with internet access.
- Consistency of access. The number of times when connectivity (to the database view specifically) has been painfully slow is almost too high to count.
- Current features. Blackbaud is still building out lots of functionality, so there are many fields that you can't "filter" or sort on, and many database administration/management functions that cannot be done in the beautiful web view yet, which is frustrating.
- It's not fully compatible with RE7, in that certain fields have been renamed and certain fields are now now better than others for inputting certain data points. An adjustment in data entry and reporting may be required depending on how your organization has been using these fields, including changing historical data in order to make the best use of the powerful analytics tools.
As we have implemented use of RE NXT across several departments, administrators have been able to access valuable information relevant to their own departments on demand.
- Raiser's Edge NXT provides a way for us to share real time snapshots of current and evolving data with others in our organization who would normally not use the system.
- Raiser's Edge NXT allows us to highlight our successes and share data quickly and easily while also being able to update data and enter notes within one platform.
- Raiser's Edge NXT mobility allows those working outside the office and traveling to still have a live connection to giving and data. That platform creates a conduit for instant update of records and notes no matter where one of us is located.
- The mail integration feature available in Raiser’s Edge NXT is allowing us to send specific information to those outside the system with ease. This integration also saves us time by saving these communications directly into donor records.
- The integrated map feature of Raiser’s Edge NXT has made a positive difference for our Development Officers and Administrators during trips. They can instantly search an area they are planning to visit to contact additional donors as time allows and even add new visits during a trip based on a quick search of their surrounding area. This can be very helpful if a previous meeting is canceled or delayed and time is available to connect with additional constituents.
- The time frames set in the recent giving lists need to be more adaptable. The choices start at 7 days and then jump to 90 days. We often need to see something like 30 or 45 days instead.
- In general, I would like to see the ability to customize more within a list area. More options for sorting or culling a list by additional qualifiers like funds or appeals or campaigns would be great.
- Additional reporting options should be made available within the NXT system without having to utilize the database version.
In this day of instant information and rapidly changing dynamics, a system like Raiser’s Edge NXT can provide an edge over the competition to integrate advanced stewardship practices across an organization. Stewardship is what sets one organization apart from another - it is vital to have the tools to steward stakeholders effectively.
The current feedback structure for NXT is easy to use, and interactions with Blackbaud have been productive and transparent. They use input from the various organizations that make up their user base to continually improve the product.
- Interface is intuitive and attractive
- The system feels responsive and information loads quickly
- As a browser-based client, Raiser's Edge NXT offers mobility and the convenience of being used on mobile/tablet devices
- Does not effectively replace traditional Raiser's Edge software - most data entry is still required to be performed from the database software view
- Lists cannot currently be exported to other file formats to be viewed outside of the client (i.e. Excel, Notepad, Word, etc)
- Some information, such as donor action items, does not actively update both ways across NXT and the traditional database - for example, adding media to an action item on a donor record does not upload the media to be viewed in the database view
- NXT is web-based and does not require a third-party plugin like RE classic did, which makes it more user-friendly, especially for our gift officers.
- At first, we were frustrated by the limited functionality of NXT, and resorted to classic frequently, as we had done in the past. But we've been pleasantly surprised by the pace of development. Every month it seems that Blackbaud rolls out a new feature, and many of them have been immediately useful.
- Because we were already cloud-based with RE classic, switching to NXT was seamless and painless. It was simply turning on a new functionality, not losing anything. That aspect of it was very well thought out. I've seen transitions requiring data transfer go horribly wrong, and Blackbaud's approach avoided those pitfalls completely.
- Functionality was initially so limited that we did not use NXT much. But the improvements have come quickly, and we look forward to more. We love the Analyze feature, and as more customization is enabled there, we will use it more and more for our reporting.
- I haven't spent the time necessary to get NXT on my mobile device, and I have had officers come to me with difficulties in setting that up. One officer was able to without any problems. So this is an area that could possibly be more user-friendly.
- Within NXT's Analyze function, it is now possible to drill down into various appeals or life cycle categories to get a list of constituents. This is great information. The next step is being able to batch-apply actions, or simply print out the list. As it stands, both of those steps take a little more work than I hope they will.
- Mobility of being able to attend a variety of events and meetings while still staying in contact with donors.
- The analysis tools show a great picture of donor profiles and how we are attaining our goals.
- The overall look and feel are geared to the novice database user making it easy for them to get those quick lists of data.
- So far I don't see where you can create an action from an email message like you could in the database view prior to hosting.
- Being able to update more areas of addresses like the counties and regions. We work in one state but have five different regions.
- it would be nice to be able to select which user's portfolios can be accessed. We have a SVP that wants to see just a few, while we have regional directors that want to see only their direct reports.
- Good at pipeline tracking.
- Good at showing statistics and analytics at a high level (down to real specifics) that assist with decision making and strategy.
- There is still a heavy reliance on RE7, meaning we have to use a program that looks like it was developed in 1990 for a majority of our work. This really needs to be resolved.
- Raiser's Edge NXT allows me, as the director of institutional advancement, to have have access to our donor database where ever I go, rather than depending on pulling donor information prior to visits. Access to pertinent information is at your fingertips!
- The ability to set report pushes to your email from RE NXT on a daily, weekly, or monthly basis is extremely convenient when wanting to promote transparency with our Head of School, CFO and Board. The graphs are easy "at a glance" information.
- Note taking after donor meetings is very convenient from your handheld mobile device! Much easier to get information in when it is fresh after a conversation, rather than waiting to return to the office.
- There are so many pros after using the the old Raiser's Edge for so long that it is difficult to think of cons. That said, it would be great to be able to use RE NXT instead of printing out old school phon-a-thon forms for calls, texts, eCampgains, etc. when it comes to peer-to-peer asking.
- The actions and notes feature are far superior to what is available in database only versions.
- I love the built-in analytic features. I have actually spent hours sorting and sifting and exploring the different options available. They are easy and intuitive to use and provide new insights into our constituency.
- I love the interface. I am comfortable in database view, but others are not. I've had great success with getting coworkers to log in, explore and add valuable information to records.
- I would like to see event and membership management incorporated into NXT. Like I mentioned earlier many of my coworkers are not comfortable with the database view and I am still having to pull reports for events and membership because these are not yet available in NXT.
- I would like to see OXL features added to NXT. While I love that I can quickly send an email to a single constituent I'd like to have the feature added to send an email to a list of constituents directly from NXT.
NXT is well suited for mobile access, note taking, action reminders and basic wealth information (there is an upgrade option for wealth info).
NXT is not well suited for event and membership management.
- The interconnectedness of the electronic communication and online gift giving options has reduced data entry hours in a big way.
- Assistance with Analytics and regular address checks keep the data correct and productive
- Online hosting has saved our IT department many heachaches especially when local servers went down.
- We used a third party vender to make events possible but switching everything event related to RE NXT was a huge relief. Less duplication, better income, better reporting and much less stress.
- I think the email receipts could be improved - both the automatic sends in response to online gifts and the ones generated via Mail functions.
- Sometimes our donor credit cards are refused even though they will go through when we try via another gateway
- To use the Tribute module we end up adding deceased individuals as constituents - which is unhelpful for us.
- Not having the ability to send iCards is a significant drawback for Tribute donations. I am sure Blackbaud is working on it but it should already be available.
- I'd like to see more peer2peer opportunity in the software rather than having to add additional products.
- The ease of attaching media files
- The ease of navigation for the gift officers
- Gift officers can customize the view as they would like to see it
- Sky Reporting - ability to filter by gift type
- Media attachments transferable to DB side
- Sky Reporting - ability to filter by active and inactive funds
1. It is well suited for the needs of a gift officer and how they view the information needed to pursue prospect.
2. It has all the information for a gift officer in a one quick view.
3. It would be less appropriate for the data and gift entry side of the operations.
- The Raiser's Edge database when not viewed through NXT is hard to read and requires calling up various tabs to find what you are looking for. NXT is easy to read and puts the key information all on one page.
- It is in the cloud so it can be viewed from most anywhere
- This is a manager's product. Quick easy access. Those entering data are still going directly to the RE database.
- if you are trying to find a person who is in the database as a relationship on a company, like the CEO, it does not always come up. This is frustrating. Also, if you remember someone's last name, but not their first, and their first name is later in the alphabet they don't come up in the search.
- I am not sure it is possible, but it would be great if when in NXT you could make certain changes the data. An example would be adding a birthdate or changing an address or email.
- Online Express has made creating separate donation pages for separate funds easy.
- Dashboard ensures reporting daily results to higher-ups at a click of a button.
- I am able to assign each donor a constituent code as opposed to the system just assigning one. This makes it easier to match with other systems in use as well as being able to tell some simple demographics just from looking at the constituent id. It makes searching easier and more accurate.
- Online hosting does not take up space on our server and makes the database accessible from anywhere.
- Thank you letters are a breeze and can be done immediately upon gift entry with load-in formats and can be completely personalized.
- Online Express has had some loading issues recently which has slowed down work.
- Queries with several criteria can occasionally include duplicates.
- I like the fact that you can use the product on your mobile device to look up addresses, phone numbers, and giving history.
- In addition to the address portion--there is a map function that will take the user to the constituent's address. I really like that feature, and it definitely makes it easier.
- The wealth assessor is such an eye opener. I really like that there's a minimum ask figure as well.
- I will say that there are way too many logins to get into the database.
- It is hard to find NXT on the main page.
- I expected to see more infographics on our constituent profiles, but I didn't see that.
- Queries to organize reunions and events.
- It accurately organizes gifts and their donors.
- Easily merge thank you letters to donors.
- Easy to create class lists
- Easier way to add thank you letters and merge from each donor....it just may be my own misunderstanding.
- The program itself is very user friendly, especially if you have previous experience with donor databases.
- You are easily able to pull very detailed reports that can be helpful in identifying lapsed donors or donors who have a higher giving capacity.
- Being able to access the Raiser's Edge app on your phone or tablet is very helpful for getting information about a donor on the go to help prepare you for a meeting.
- I would like to see the dashboard tab improved a little bit to give more detailed information and also for it to be slightly more accurate than it currently is.
- We have one team member who uses a Microsoft Surface Pro as her work computer and she has run into quite a few compatibility issues, so that is something that could be improved.
- Easy access to information when and where it is needed
- Ease of use with modern interface
- Mobile accessible
- Dashboard for executives who may not have time to learn the ins and outs of The Raiser's Edge
- Media file accessibility - cannot access on both sides of the program
- Functionality should be standard across both platforms to allow for ease of training
- RE is very complex, and can be overwhelming. Not everyone needs to do all the things. NXT puts all the things front line fundraisers need at their fingertips, which makes them more likely to use it and is easier to train people on who've never used RE before.
- NXT makes it easy to look people up when you're in the field. You can access it from a phone, and you're not limited to viewing, so you can update records while information is still fresh.
- NXT has a lot of beautiful visuals and makes assigning and managing and assigning constituents easy, which is a must when you have multiple fundraisers.
- NXT is not a replacement for RE, it's an extension, you still need RE for the back end operations.
- The way you log into NXT is different from RE and can be confusing at first.
- While they have lots of visuals there is still much more room for them to grow in this area.
- Contact management and tracking
- Gift prospecting, reporting, and tracking
- Seamless research and prospecting tools well integrated
- For smaller non-profits, a sliding scale on purchase price could make the software more accessible
- Customized training is another expense but very necessary for each individual organization
- Ability to hyperlink constituents.
- Mapping constituents by address.
- Save and send lists.
- Batch gift data entry.
- Running lists by gift attributes.
- The ability to do everything in NXT that can be done in RE.
- Ease of use across our international projects with web view.
- Great action tracking and assignment functionality.
- Ease of use for our visitors center to look up membership activity for members.
- The Online Express part of NXT could use some improvement. Having the ability to track different e-communications or e-newsletters the constituents would like to receive.
- More integration with Research Point.
- I am still a new user of the program so I do not have too many suggestions at this time.
- The implementation team is great to work with - they walk you through step-by-step, and try to make sure that mapping is correct before any data is transferred, which saves a lot of time, effort, and cleanup after the conversion.
- The mobile app is great - allows development personnel to quickly add or update information on donors on-the-spot and provides a snapshot of the donor's record.
- The dashboard and reporting features are very handy, easy to maneuver and personalize to the needs of the organization/user. Information can be seen at a glance for an overall view of any particular data.
- The required 18 hours of training before implementation for all users is a bit excessive. It is difficult to contain all of that information when it may be weeks or even months prior to actually having the system in place and usable.
- Pulling reports and queries can be cumbersome - attributes, filters, etc. can be confusing to the layperson who has little experience in database management.
- Much information can be found in different areas and that can be confusing.
- Imports/Exports and Queries
- Customized reports for analytic review
- Gift management and tracking
- I've used Raiser's Edge for the past 20 years, and used to love it. But all good things come to pass. This thing is living on its reputation and is way overpriced.
- Here is where RE has gone wrong: they offer add-ons that don't work well with the base model of RE and the sales people and customer service people will not admit that they weren't programmed to go along with it and thus don't work well. It's obviously clunky programming! The event module and online gift forms are primitive, and the stand-alone advocacy software that I pay an EXTRA yearly $5,000 for can't even communicate properly with Raiser's Edge!
- Here's one of the most troubling concerns lately: the online giving servers from RE crashed numerous times during the last week of December 2017 (prime donation season! I had donors making $2,000 and $5,000 gifts as well as the countless $35 donors calling me asking what was going on)...
- I'm also worried about the privacy of my data. The offer a wealth screening service and the fine print as to what is my data and what they use is very sketchy... I have concerns here that their customer service representatives were never able to satisfactorily answer. Eventually, I threw in the towel on that battle.
- The customer support, while extremely pleasant, never seems to supply clear answers or solve problems. In the past decade, it seems like I've been yes'ed to death. Either I'm asking tougher questions as I get older, or they are just trained to be cagier when they don't know an answer. Again, they wear me down and I typically drop it.
- When I graduated from college in 1992, I was told "You have to learn WordPerfect - it's the industry standard". Well, its time faded quickly after that. Lately, I've been wondering, is Raiser's Edge the next WordPerfect?
- Provides a great snapshot of constituent information from RE in a cloud based system
- Is easy to access from any device and is mobile friendly
- Allows you to easily sort, filter and create groups of assigned prospects based on geography and other characteristics, making it easy to manage constituents.
- There are certain settings that can only be accessed through the database view of RE, though I know they are working on rolling out more robust features for NXT.
- Gift entry is still not possible on NXT, though if you don't actually want your development officers entering gifts, this isn't really a negative feature at the moment.
- Raiser's NXT allows you to track major giving prospects by receiving daily updates on donors, pledges and other outstanding items.
- NXT provides consecutive years on each donor record and includes detailed charts on donor giving.
- They took the Raiser's database version and made is visually appealing and user-friendly. Content is a lot easier to find in NXT.
- Very mobile friendly and they make it easy to add notes and assign tasks to users.
- NXT consecutive years are a little off sometimes. Sometimes the years will be different in the database then in NXT.
- NXT is a little expensive however worth the investment.
- NXT pledge information could be a little more user friendly. Sometimes it's hard to tell outstanding pledges while traveling and using mobile.
Raiser's Edge NXT Scorecard Summary
About Raiser's Edge NXT
Raiser's Edge NXT aims to be a complete fundraising and supporter management solution that enables nonprofit professionals to operate more efficiently and raise more support for their mission.
According to the vendor, key benefits include:
- Operate More Efficiently: Set a stable foundation for growth.
- Reach & Engage New Donors: Bring in new support to your organization.
- Retain & Expand Existing Donors: Protect and grow your donor base.
Raiser's Edge NXT Screenshots
Raiser's Edge NXT Integrations
Raiser's Edge NXT Competitors
Raiser's Edge NXT Support Options
|Video Tutorials / Webinar|
Raiser's Edge NXT Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry, Mobile Web|