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Rakuten Viber

Score9 out of 10

61 Reviews and Ratings

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What is Rakuten Viber?

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Rakuten Viber has to offer, as determined by TrustRadius' reviewers.
Based on 61 ratings of Rakuten Viber's features
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Top Performing Features

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.1

  • Mobile app for Android

    Android app

    Category average: 8.1

  • Instant messaging

    Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

    Category average: 8.6

Areas for Improvement

  • User templates

    Create and apply batch configurations to multiple users at once

    Category average: 7.4

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.1

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.7

Reviews

What users are saying about Rakuten Viber.
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It provides me with 360° of security and privacy safeguards when it comes to the privacy of my personal conversation data.

Incentivized
Samira Islam Resmi
Assistant Professor at Atish Dipankar University of Science & Technology (201-500 employees employees)

Use Cases and Deployment Scope

It is one of the greatest VoIP software packages available. Its capabilities such as instant messaging, voice calling, and video calling have revolutionized the modern digital world. People utilized Rakuten Viber for personal and business purposes throughout the COVID-19 pandemic, and the program helped significantly to the advancement of society. Viber's group calling options are one of the nicest features

Pros

  • File sharing made simple
  • Chat service with a lot of features
  • Identity theft protection that is effective
  • Video calls can be transferred between a computer and a smartphone

Cons

  • Almost no collaboration tools exist. It should improved.
  • Inserted advertisements
  • In video chats, there were just two people present. It should improved.

Return on Investment

  • Rakuten Viber allows me to delete any type of message I've sent
  • Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
  • Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.

Alternatives Considered

WhatsApp Business

Other Software Used

WhatsApp Business, Telegram, Skype

Rakuten Viber Review

Incentivized
Alexis Blanco
Bilingual Interpreter in Customer Service at LanguageLineSolutions (5001-10,000 employees employees)

Use Cases and Deployment Scope

Rakuten Viber is mostly used in group chats which are like one-on-one conversations. You can react and reply to messages, send a GIF, upload your files, and send a voice meme or voice message. We mostly used it because of the safety that it offers, since all of the data is stored on a secure server, it is very easy and accessible.

Pros

  • Its easy, fast and free
  • Messages, calls (video/audio)
  • Emojis or stickers is a big plus to add exciting content during a conversation

Cons

  • I believe it does not require improvement at this moment.

Return on Investment

  • None at this moment.

Alternatives Considered

OneDrive, Microsoft Powerpoint, Microsoft Excel and Adobe Acrobat Reader DC

Other Software Used

Microsoft Excel, Microsoft Powerpoint, Adobe Acrobat Reader DC

Best private messaging app, good for business as well

Incentivized
Filip WitkowskiView profile
Web Developer in Research & Development at TMP Worldwide (501-1000 employees employees)

Pros

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.

Cons

  • Viber updates could allow updating images as well.
  • Message status: the previous versions of Viber had small text saying "sent", "delivered", "seen" (or something similar). It was more clear than the "checked" icons, which are used now. I would love if Viber would allow choice of one of these forms in the settings.
  • Search for text inside conversation would be great feature.

Return on Investment

  • The basic version is free and most of the time this is all you need.
  • Easy contacting between team members, stakeholders and clients. Its something hard to measure as ROI, but good communication is key to good business.

Alternatives Considered

Slack, Skype for Business (formerly Lync) and Skype

Other Software Used

Slack, Skype, Skype for Business (formerly Lync)

Review of Viber

Incentivized
Tigran PetrosyanView profile
Risk Management Specialist in Finance and Accounting at ACBA-CREDIT AGRICOLE BANK (5001-10,000 employees employees)

Pros

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.

Cons

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.

Return on Investment

  • It helps colleagues be in touch with each other.
  • It is very comfortable for small distant discussions.
  • Sometimes workers spend too much time on it, which is not the best thing from the company's perspective.

Other Software Used

Slack, Sublime Text, Trello

Viber: Same features as WhatsApp, but still not as popular

Incentivized
Victoria LozaView profile
Graduate Teaching Assistant at Kansas State University (10,001+ employees employees)

Pros

  • Sharing high-quality jpegs.
  • Offering video conferences.

Cons

  • It is used by a smaller audience than its competitor, WhatsApp.
  • The filesharing size is relatively small.

Return on Investment

  • Viber has facilitated remote communication between me and my co-workers.
  • It has created a convenient way for small-size file sharing.

Alternatives Considered

WhatsApp Business, Slack and Facebook for Business

Other Software Used

Slack, WhatsApp Business, PayPal Payments