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Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless …
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What is Rakuten Viber?
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message,…
Recent Reviews
Popular Features
- Mobile app for iOS (17)10.0100%
- Mobile app for Android (17)10.0100%
- Message alerts (14)9.898%
- Video conferencing (13)9.595%
Pricing
USA
$0.019
Cloud
Per Minute
UK
$0.019
Cloud
Per Minute
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Tech Details
- FAQs
What is Rakuten Viber?
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Key Features
- Users can send texts, photos, videos, and other types of media.
- Ability to switch from calls to video chats (and vice versa).
- Users can create “communities” or specialized team chats with unlimited members.
- Recording capabilities for short voice or video messages.
- Accounts can be synced via the mobile app with the desktop version of Viber.
Rakuten Viber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 10.
The most common users of Rakuten Viber are from Small Businesses (1-50 employees).
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(61)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless interactions. Users appreciate its ability to quickly connect with team members, stakeholders, and clients, making it convenient for teams to stay in touch. The platform's widespread use outside of the USA, particularly in Europe, has made it easier for users to reach people internationally.
One of Viber's standout features is its group chat functionality, which allows for dynamic conversations and collaboration. Users can react, reply, send GIFs, upload files, and even send voice messages within group chats. This flexibility makes it ideal for both formal and informal communication within teams. The safety and accessibility of Viber add to its appeal, with data stored on secure servers, providing peace of mind to users.
During the COVID-19 pandemic, Viber has played a significant role in keeping individuals connected. Its capabilities for instant messaging, voice calling, and video calling have been instrumental in maintaining personal relationships and facilitating business operations remotely. Many have praised Viber's group calling options as an effective means of communication outside of the office, enabling informal video conferencing sessions.
Viber is also appreciated for its file-sharing capabilities in larger groups. It allows for the easy sharing of files and documents among team members or with clients, offering convenience for remote work and travel situations. Freelance photographers who frequently travel find Viber useful for communicating with clients from different countries.
The user-friendly interface and low data usage make Viber an attractive choice for voice calling compared to other apps. Its compatibility with mobile devices and desktop platforms further enhances its appeal within organizations as a preferred communication tool. Furthermore, Viber serves as an alternative means of communication when Skype for Business encounters issues.
In summary, Viber offers a versatile platform that addresses various communication needs across personal and professional domains. Its features such as group chat functionality and file sharing make it an invaluable tool for team collaboration, while its reliability and international recognition contribute to its wide adoption as a means of staying connected across borders.
Versatile cross-platform product: Reviewers have praised Viber for its versatility as a cross-platform product that seamlessly works across different devices such as Android, iOS, and desktop. Many users appreciate the convenience of being able to switch between the desktop and mobile versions of Viber within a conversation, allowing them to see updates in real-time.
Real-time updates: The real-time updates feature in Viber has been highly appreciated by users. They value the ability to stay connected and informed without any delays. This feature enhances their communication experience by ensuring they are always up-to-date with the latest information shared in their conversations.
Convenient file sharing: Users have found Viber's file sharing feature to be simple and convenient. It allows them to easily share different types of files during chats, making collaboration and information exchange more efficient. This functionality enhances the overall communication experience on Viber by providing a seamless way to share important documents or media files with others.
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Lack of collaboration tools: Several users have mentioned the absence of collaboration tools in Rakuten Viber, indicating that they would like to see improvements in this area.
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Annoying advertisements: Some users find the presence of inserted advertisements during video chats to be a negative aspect, especially when there are only two people present. They suggest that these ads should be improved or minimized.
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Limited user base compared to competitors: Users have noted that Rakuten Viber is used by a smaller audience compared to its competitor, WhatsApp. This limited user base may impact the overall usage and availability of contacts on the platform.
Attribute Ratings
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.
Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
December 03, 2021
Rakuten Viber Review
Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!
It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for Business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber was first, and whatever new feature Viber introduces, I see in WhatsApp after a few days/weeks.
February 27, 2020
Viber makes communication easy and enjoyable
Viber works much faster. Besides, it doesn't require a separate login.
February 14, 2020
Viber has high connectivity
I do not know about other products like Viber. Viber works fine on your cell phone and you can also install it on your laptop or desktop. In general I use Viber on my mobile.
February 12, 2020
Viber: Same features as WhatsApp, but still not as popular
Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying "chain messages".
January 23, 2020
Good for business purposes
Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
December 11, 2019
Free calling using Viber
Score 7 out of 10
Vetted Review
Verified User
We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group.
Viber could also be projected on the desktop, like Whatsapp web. It helped us more in communicating while working on the computer.
Viber could also be projected on the desktop, like Whatsapp web. It helped us more in communicating while working on the computer.
September 27, 2019
Don't use Viber in any case
January 20, 2019
Viber for Free International Calling
I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to Skype using HD voice. However, I believe Viber is the clear winner in mobility. Skype seems more intended for use on the computer, whereas Viber is dedicated to my phone.
January 09, 2019
Great to use for start ups
- Skype for Business (formerly Lync) and Skype
Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video conferencing. When you need to have HR interviews, for example, you would like to send someone an invite without the need for an install, I don't know that Viber has that. Obviously in terms of usability, there is always a pull effect as in any organization, we use/like this function a lot hence we chose this product as an overall solution.
Viber lacks the business capacity that Skype for Business has and it is honestly hard for me to see Viber as a competitor to Microsoft. We are talking about premium support and integration in a vital part of the organization across dozens of countries. I am not saying that Viber can't do it, but rather that Microsoft has acquired such an experience providing end to end business solution with a great reputation. One would not want to take risks with aspiring challengers, otherwise might as well use Messenger or Whatsapp. There has to be a Business approach, that is why having Skype and Skype for Business as a separate product for business needs is important for our day to day activities. Protecting the network and enhancing interconnectivity isn't something you will find Viber.
Viber lacks the business capacity that Skype for Business has and it is honestly hard for me to see Viber as a competitor to Microsoft. We are talking about premium support and integration in a vital part of the organization across dozens of countries. I am not saying that Viber can't do it, but rather that Microsoft has acquired such an experience providing end to end business solution with a great reputation. One would not want to take risks with aspiring challengers, otherwise might as well use Messenger or Whatsapp. There has to be a Business approach, that is why having Skype and Skype for Business as a separate product for business needs is important for our day to day activities. Protecting the network and enhancing interconnectivity isn't something you will find Viber.
January 04, 2019
Viber - one of the most comprehensive collaboration tools
We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with the other ones that were available. Also, the call drop was virtually not existent in Viber and this was one of the main reasons for going ahead with Viber despite its lack of popularity.
May 14, 2018
Viber Out is legit!
I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of.
February 01, 2018
Slack is for business, Viber is for the team
Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game because the desktop app is hard to download and run.
June 20, 2017
Excellent App for Effectively Communication
Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o the Skype app on mobile is too slow and a hassle to use if you are on the go.
March 29, 2017
One of the best instant messaging software!
- WhatsApp and telegram
While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice calling quality as it really stands out, in my opinion.