Rakuten Viber

Rakuten Viber

About TrustRadius Scoring
Score 8.0 out of 100
Rakuten Viber

Overview

Recent Reviews

Rakuten Viber Review

8
December 03, 2021
Rakuten Viber is mostly used in group chats which are like one-on-one conversations. You can react and reply to messages, send a GIF, …

Review of Viber

9
August 30, 2020
Rakuten Viber is used by our whole organization. It is a means of communication in our organization. Sometimes when Skype for business is …

Viber has high connectivity

9
February 14, 2020
Viber is used between colleagues to transfer photos and to make video calls among our office members. You can use Viber to share …
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Good for business purposes

8
January 23, 2020
I have been using Viber app for over 4 years by now. I use it for personal communication purposes as well as in business to communicate …
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Free calling using Viber

7
December 11, 2019
Viber is used only within our team to facilitate communication with an offsite team. The texting feature in Viber is great. The app is …
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Don't use Viber in any case

2
September 27, 2019
Viber was used by one team to communicate with each other, to keep up to date with tasks, and be updated with everything. It was selected …
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Great to use for start ups

10
January 09, 2019
Viber solves the issue of connectivity especially calling foreign counterparts at a lower charge. While using the Viber App one can call …
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Viber Out is legit!

10
May 14, 2018
I use Viber to make phone calls to the US while traveling outside of the country. I often find it difficult to connect with toll free …

Popular Features

View all 16 features

Mobile app for iOS (17)

9.9
99%

Mobile app for Android (17)

9.9
99%

Message alerts (14)

9.5
95%

Video conferencing (13)

8.7
87%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

USA

$0.019

Cloud
Per Minute

UK

$0.019

Cloud
Per Minute

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.9
89%

Call Management

8.8
88%

VoIP system collaboration

9.1
91%

Mobile apps

9.9
99%

Product Details

What is Rakuten Viber?

Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Key Features

  • Users can send texts, photos, videos, and other types of media.
  • Ability to switch from calls to video chats (and vice versa).
  • Users can create “communities” or specialized team chats with unlimited members.
  • Recording capabilities for short voice or video messages.
  • Accounts can be synced via the mobile app with the desktop version of Viber.

Rakuten Viber Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Rakuten Viber?

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

What is Rakuten Viber's best feature?

Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 9.9.

Who uses Rakuten Viber?

The most common users of Rakuten Viber are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (54)

Ratings

Reviews

(1-17 of 17)
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Samira Islam Resmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it. Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
December 03, 2021

Rakuten Viber Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!
Filip Witkowski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for Business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber was first, and whatever new feature Viber introduces, I see in WhatsApp after a few days/weeks.
Victoria Loza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying "chain messages".
Score 8 out of 10
Vetted Review
Verified User
Review Source
Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
December 11, 2019

Free calling using Viber

Score 7 out of 10
Vetted Review
Verified User
Review Source
We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group.
Viber could also be projected on the desktop, like Whatsapp web. It helped us more in communicating while working on the computer.
Liz Wade | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to Skype using HD voice. However, I believe Viber is the clear winner in mobility. Skype seems more intended for use on the computer, whereas Viber is dedicated to my phone.
Rashad Farzalizade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Before Viber, we were using Slack. Our colleagues were using Slack only at work. But Viber is used for personal needs too. That is why we switched to Viber because we can reach to our colleagues anytime and from anywhere.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video conferencing. When you need to have HR interviews, for example, you would like to send someone an invite without the need for an install, I don't know that Viber has that. Obviously in terms of usability, there is always a pull effect as in any organization, we use/like this function a lot hence we chose this product as an overall solution.

Viber lacks the business capacity that Skype for Business has and it is honestly hard for me to see Viber as a competitor to Microsoft. We are talking about premium support and integration in a vital part of the organization across dozens of countries. I am not saying that Viber can't do it, but rather that Microsoft has acquired such an experience providing end to end business solution with a great reputation. One would not want to take risks with aspiring challengers, otherwise might as well use Messenger or Whatsapp. There has to be a Business approach, that is why having Skype and Skype for Business as a separate product for business needs is important for our day to day activities. Protecting the network and enhancing interconnectivity isn't something you will find Viber.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with the other ones that were available. Also, the call drop was virtually not existent in Viber and this was one of the main reasons for going ahead with Viber despite its lack of popularity.
Agnes Asodi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game because the desktop app is hard to download and run.
Tony Phan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o the Skype app on mobile is too slow and a hassle to use if you are on the go.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • WhatsApp and telegram
While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice calling quality as it really stands out, in my opinion.