Rakuten Viber

Rakuten Viber

About TrustRadius Scoring
Score 8.0 out of 100
Rakuten Viber

Overview

Recent Reviews

Review of Viber

9 out of 10
August 30, 2020
Rakuten Viber is used by our whole organization. It is a means of communication in our organization. Sometimes when Skype for business is …
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Viber has high connectivity

9 out of 10
February 14, 2020
Viber is used between colleagues to transfer photos and to make video calls among our office members. You can use Viber to share …
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Good for business purposes

8 out of 10
January 23, 2020
I have been using Viber app for over 4 years by now. I use it for personal communication purposes as well as in business to communicate …
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Free calling using Viber

7 out of 10
December 11, 2019
Viber is used only within our team to facilitate communication with an offsite team. The texting feature in Viber is great. The app is …
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Don't use Viber in any case

2 out of 10
September 27, 2019
Viber was used by one team to communicate with each other, to keep up to date with tasks, and be updated with everything. It was selected …
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Great to use for start ups

10 out of 10
January 09, 2019
Viber solves the issue of connectivity especially calling foreign counterparts at a lower charge. While using the Viber App one can call …
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Popular Features

View all 16 features

Mobile app for iOS (17)

9.9
99%

Mobile app for Android (17)

9.9
99%

Message alerts (14)

9.5
95%

Video conferencing (13)

8.7
87%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

USA

$0.019

Cloud
Per Minute

UK

$0.019

Cloud
Per Minute

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.9
89%

Call Management

8.8
88%

VoIP system collaboration

9.2
92%

Mobile apps

9.9
99%

Product Details

What is Rakuten Viber?

Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Key Features

  • Users can send texts, photos, videos, and other types of media.
  • Ability to switch from calls to video chats (and vice versa).
  • Users can create “communities” or specialized team chats with unlimited members.
  • Recording capabilities for short voice or video messages.
  • Accounts can be synced via the mobile app with the desktop version of Viber.

Rakuten Viber Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Rakuten Viber?

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

What is Rakuten Viber's best feature?

Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 9.9.

Who uses Rakuten Viber?

The most common users of Rakuten Viber are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (54)

Ratings

Reviews

(1-18 of 18)
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Samira Islam Resmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Rakuten Viber allows me to delete any type of message I've sent
  • Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
  • Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.
Liz Wade | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Rashad Farzalizade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Saves time
  • Provides many alternatives in order to express yourself
  • The desktop version is very handy while working on a computer
Tony Phan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.