Rakuten Viber

Rakuten Viber

About TrustRadius Scoring
Score 8.0 out of 100
Rakuten Viber

Overview

Recent Reviews

Rakuten Viber Review

8
December 03, 2021
Rakuten Viber is mostly used in group chats which are like one-on-one conversations. You can react and reply to messages, send a GIF, …

Review of Viber

9
August 30, 2020
Rakuten Viber is used by our whole organization. It is a means of communication in our organization. Sometimes when Skype for business is …

Viber has high connectivity

9
February 14, 2020
Viber is used between colleagues to transfer photos and to make video calls among our office members. You can use Viber to share …
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Good for business purposes

8
January 23, 2020
I have been using Viber app for over 4 years by now. I use it for personal communication purposes as well as in business to communicate …
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Free calling using Viber

7
December 11, 2019
Viber is used only within our team to facilitate communication with an offsite team. The texting feature in Viber is great. The app is …
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Don't use Viber in any case

2
September 27, 2019
Viber was used by one team to communicate with each other, to keep up to date with tasks, and be updated with everything. It was selected …
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Great to use for start ups

10
January 09, 2019
Viber solves the issue of connectivity especially calling foreign counterparts at a lower charge. While using the Viber App one can call …
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Viber Out is legit!

10
May 14, 2018
I use Viber to make phone calls to the US while traveling outside of the country. I often find it difficult to connect with toll free …

Popular Features

View all 16 features

Mobile app for iOS (17)

9.9
99%

Mobile app for Android (17)

9.9
99%

Message alerts (14)

9.5
95%

Video conferencing (13)

8.7
87%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

USA

$0.019

Cloud
Per Minute

UK

$0.019

Cloud
Per Minute

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.9
89%

Call Management

8.8
88%

VoIP system collaboration

9.2
92%

Mobile apps

9.9
99%

Product Details

What is Rakuten Viber?

Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Key Features

  • Users can send texts, photos, videos, and other types of media.
  • Ability to switch from calls to video chats (and vice versa).
  • Users can create “communities” or specialized team chats with unlimited members.
  • Recording capabilities for short voice or video messages.
  • Accounts can be synced via the mobile app with the desktop version of Viber.

Rakuten Viber Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Rakuten Viber?

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

What is Rakuten Viber's best feature?

Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 9.9.

Who uses Rakuten Viber?

The most common users of Rakuten Viber are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (54)

Ratings

Reviews

(1-18 of 18)
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Samira Islam Resmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is one of the greatest VoIP software packages available. Its capabilities such as instant messaging, voice calling, and video calling have revolutionized the modern digital world. People utilized Rakuten Viber for personal and business purposes throughout the COVID-19 pandemic, and the program helped significantly to the advancement of society. Viber's group calling options are one of the nicest features
December 03, 2021

Rakuten Viber Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Rakuten Viber is mostly used in group chats which are like one-on-one conversations. You can react and reply to messages, send a GIF, upload your files, and send a voice meme or voice message. We mostly used it because of the safety that it offers, since all of the data is stored on a secure server, it is very easy and accessible.
Filip Witkowski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Usually Viber is used for personal communication. We use Viber within the team in addition to Slack, because Viber is attached to the phone number of each team member is gives the ability to quickly communicate especially after working hours. It is also good for communicating with outside team members, and with other stakeholders or clients. Once you know someone's phone number, you will get that person's Viber account. A lot of people have Viber, especially outside USA (in Europe), which makes reaching these people easier.
August 30, 2020

Review of Viber

Tigran Petrosyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Rakuten Viber is used by our whole organization. It is a means of communication in our organization. Sometimes when Skype for business is not running properly we have meetings using Rakuten Viber. It helps to be in touch with other colleagues. Last but not least, it allows us to create groups where we discuss some "secondary important" questions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Viber is used between colleagues to transfer photos and to make video calls among our office members. You can use Viber to share high-quality images. I have used Viber for more than 3 years. Outside the office I use it to make phone calls to my family and relatives.
Victoria Loza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Viber is used between colleagues. It is used for communication outside of the office, as well as informal video conferencing sessions. It also is used to informally share files and documents to a larger group of people. As it can be installed on one's computer and used on one's phone through the app, it offers extra convenience for those who are also doing jobs remotely and who may be traveling at times.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have been using Viber app for over 4 years by now. I use it for personal communication purposes as well as in business to communicate and somewhat collaborate with colleagues and customers. Viber offers good and reliable means of communication, good quality of voice and video calls even in the places where WiFi is not available.
December 11, 2019

Free calling using Viber

Score 7 out of 10
Vetted Review
Verified User
Review Source
Viber is used only within our team to facilitate communication with an offsite team. The texting feature in Viber is great. The app is free to download and install. It is compatible with both iPhone and Android phones. One can create groups within Viber and message for instant information. We use this communication channel to [message] each other during birthdays or festivals rather than email, as it clutters the email inbox.
September 27, 2019

Don't use Viber in any case

Score 2 out of 10
Vetted Review
Verified User
Review Source
Viber was used by one team to communicate with each other, to keep up to date with tasks, and be updated with everything. It was selected as it has a mobile client as well as a desktop one. Even though it has a lot of disadvantages, it is widely used by people in our country.
Liz Wade | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am a professional freelance photographer and I use Viber for two main purposes: 1) for communication when I am traveling out of the US, and 2) to communicate with my clients when we are in different countries. I travel often for work and when I do, Viber is a necessary means of communication via talk and text.
Rashad Farzalizade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Viber is a great solution for audio and video calling. The user interface is very simple and user-friendly. I have used Viber for many years and while using my mobile internet Viber doesn't spend a large amount of data. That is why for voice callingViberr is my first choice. The second reason is that while using my mobile internet I can't make WhatsApp call. My operator doesn't allow this. But with Viber, I didn't come across with this problem.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Viber solves the issue of connectivity especially calling foreign counterparts at a lower charge. While using the Viber App one can call any foreign number thus reducing your phone charges. It also helps to contact your teams when traveling abroad. The biggest advantage that Viber has is their price for international calls. If you call a local phone in Morocco or Tajikistan or countries where internet connectivity isn't always ideal, the cents per minute spent is ideal. Basically, for 5 dollars you can have a 45min -1hr talk. It only adds up 10 fold if it's a mobile number. Other than that it's a VoIP app, so no need to pay for the rest of Viber calls.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used as a communication and collaboration platform by the entire organization as we found this to be an easy to use and fairly comprehensive platform while at the same time can be secured for the organization's users for messaging, voice, audio chatting purposes. The tool is widely adopted in the organization.
Rich Ferris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Viber to make phone calls to the US while traveling outside of the country. I often find it difficult to connect with toll free numbers calling over WiFi and Viber addresses that issue well for me. As a digital nomad business consultant it’s important that I keep communication costs low so this helps me avoid paying high international calling rates.
Agnes Asodi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Since we are a small company working on different projects, we use Slack and Skype for project communication. However viber is being used for all the "soft" things that involve communication, but is not (directly) related to the projects we are working on. This is the place where people share interesting content, gossip about clients that made them angry or just call each other to have a cup of coffee or a short break. So it contributes to better personal relations and team communication.
Tony Phan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Viber is used in my organization widely. Each department creates a viber group and every member of the department can exchange information and communicate much faster than before. Viber resolves the communication issue that arose before. There are too many people that need to have access to information (for example - meeting details, design preview, marketing material preview) and a text message just could not do enough when you have to text each of the members in a department. Also, there is a limitation in term of photos. In addition, Viber is well-known internationally so it is very much likely that our customers and partners do use it as well. If that is the case, the communication barrier is further erased and effective communication is easily established to prevent unwanted issues.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I'd say Viber is most frequently used for the internal communications between employees. It has become such a handy application that it is meant to be found in anyone's phone nowadays, therefore, once there is a talk about the mobile means of the communication, it basically goes to Viber. Therefore, apart from the internal communications, sometimes it was even used for communicating with the clients as well.