TrustRadius Insights
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless …
Starting at $0.02 Per Minute
View PricingOverview
What is Rakuten Viber?
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message,…
Recent Reviews
Popular Features
- Mobile app for iOS (17)10.0100%
- Mobile app for Android (17)10.0100%
- Message alerts (14)9.898%
- Video conferencing (13)9.595%
Pricing
USA
$0.019
Cloud
Per Minute
UK
$0.019
Cloud
Per Minute
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Tech Details
- FAQs
What is Rakuten Viber?
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Key Features
- Users can send texts, photos, videos, and other types of media.
- Ability to switch from calls to video chats (and vice versa).
- Users can create “communities” or specialized team chats with unlimited members.
- Recording capabilities for short voice or video messages.
- Accounts can be synced via the mobile app with the desktop version of Viber.
Rakuten Viber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 10.
The most common users of Rakuten Viber are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(61)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless interactions. Users appreciate its ability to quickly connect with team members, stakeholders, and clients, making it convenient for teams to stay in touch. The platform's widespread use outside of the USA, particularly in Europe, has made it easier for users to reach people internationally.
One of Viber's standout features is its group chat functionality, which allows for dynamic conversations and collaboration. Users can react, reply, send GIFs, upload files, and even send voice messages within group chats. This flexibility makes it ideal for both formal and informal communication within teams. The safety and accessibility of Viber add to its appeal, with data stored on secure servers, providing peace of mind to users.
During the COVID-19 pandemic, Viber has played a significant role in keeping individuals connected. Its capabilities for instant messaging, voice calling, and video calling have been instrumental in maintaining personal relationships and facilitating business operations remotely. Many have praised Viber's group calling options as an effective means of communication outside of the office, enabling informal video conferencing sessions.
Viber is also appreciated for its file-sharing capabilities in larger groups. It allows for the easy sharing of files and documents among team members or with clients, offering convenience for remote work and travel situations. Freelance photographers who frequently travel find Viber useful for communicating with clients from different countries.
The user-friendly interface and low data usage make Viber an attractive choice for voice calling compared to other apps. Its compatibility with mobile devices and desktop platforms further enhances its appeal within organizations as a preferred communication tool. Furthermore, Viber serves as an alternative means of communication when Skype for Business encounters issues.
In summary, Viber offers a versatile platform that addresses various communication needs across personal and professional domains. Its features such as group chat functionality and file sharing make it an invaluable tool for team collaboration, while its reliability and international recognition contribute to its wide adoption as a means of staying connected across borders.
Versatile cross-platform product: Reviewers have praised Viber for its versatility as a cross-platform product that seamlessly works across different devices such as Android, iOS, and desktop. Many users appreciate the convenience of being able to switch between the desktop and mobile versions of Viber within a conversation, allowing them to see updates in real-time.
Real-time updates: The real-time updates feature in Viber has been highly appreciated by users. They value the ability to stay connected and informed without any delays. This feature enhances their communication experience by ensuring they are always up-to-date with the latest information shared in their conversations.
Convenient file sharing: Users have found Viber's file sharing feature to be simple and convenient. It allows them to easily share different types of files during chats, making collaboration and information exchange more efficient. This functionality enhances the overall communication experience on Viber by providing a seamless way to share important documents or media files with others.
-
Lack of collaboration tools: Several users have mentioned the absence of collaboration tools in Rakuten Viber, indicating that they would like to see improvements in this area.
-
Annoying advertisements: Some users find the presence of inserted advertisements during video chats to be a negative aspect, especially when there are only two people present. They suggest that these ads should be improved or minimized.
-
Limited user base compared to competitors: Users have noted that Rakuten Viber is used by a smaller audience compared to its competitor, WhatsApp. This limited user base may impact the overall usage and availability of contacts on the platform.
Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
It is one of the greatest VoIP software packages available. Its capabilities such as instant messaging, voice calling, and video calling have revolutionized the modern digital world. People utilized Rakuten Viber for personal and business purposes throughout the COVID-19 pandemic, and the program helped significantly to the advancement of society. Viber's
group calling options are one of the nicest features
December 03, 2021
Rakuten Viber Review
Rakuten Viber is mostly used in group chats which are like one-on-one conversations. You can react and reply to messages, send a GIF, upload your files, and send a voice meme or voice message. We mostly used it because of the safety that it offers, since all of the data is stored on a secure server, it is very easy and accessible.
Usually Viber is used for personal communication. We use Viber within the team in addition to Slack, because Viber is attached to the phone number of each team member is gives the ability to quickly communicate especially after working hours. It is also good for communicating with outside team members, and with other stakeholders or clients. Once you know someone's phone number, you will get that person's Viber account. A lot of people have Viber, especially outside USA (in Europe), which makes reaching these people easier.
August 30, 2020
Review of Viber
Rakuten Viber is used by our whole organization. It is a means of communication in our organization. Sometimes when Skype for business is not running properly we have meetings using Rakuten Viber. It helps to be in touch with other colleagues. Last but not least, it allows us to create groups where we discuss some "secondary important" questions.
February 27, 2020
Viber makes communication easy and enjoyable
I use Viber on an everyday basis for communication. It allows for quick text messaging, voice calls, as well as video calls. It's especially useful for the teams where all people are often on the go.
February 14, 2020
Viber has high connectivity
Viber is used between colleagues to transfer photos and to make video calls among our office members. You can use Viber to share high-quality images. I have used Viber for more than 3 years. Outside the office I use it to make phone calls to my family and relatives.
February 12, 2020
Viber: Same features as WhatsApp, but still not as popular
Viber is used between colleagues. It is used for communication outside of the office, as well as informal video conferencing sessions. It also is used to informally share files and documents to a larger group of people. As it can be installed on one's computer and used on one's phone through the app, it offers extra convenience for those who are also doing jobs remotely and who may be traveling at times.
January 23, 2020
Good for business purposes
I have been using Viber app for over 4 years by now. I use it for personal communication purposes as well as in business to communicate and somewhat collaborate with colleagues and customers. Viber offers good and reliable means of communication, good quality of voice and video calls even in the places where WiFi is not available.
December 11, 2019
Free calling using Viber
Score 7 out of 10
Vetted Review
Verified User
Viber is used only within our team to facilitate communication with an offsite team. The texting feature in Viber is great. The app is free to download and install. It is compatible with both iPhone and Android phones. One can create groups within Viber and message for instant information. We use this communication channel to [message] each other during birthdays or festivals rather than email, as it clutters the email inbox.
September 27, 2019
Don't use Viber in any case
Viber was used by one team to communicate with each other, to keep up to date with tasks, and be updated with everything. It was selected as it has a mobile client as well as a desktop one. Even though it has a lot of disadvantages, it is widely used by people in our country.
January 20, 2019
Viber for Free International Calling
I am a professional freelance photographer and I use Viber for two main purposes: 1) for communication when I am traveling out of the US, and 2) to communicate with my clients when we are in different countries. I travel often for work and when I do, Viber is a necessary means of communication via talk and text.
Viber is a great solution for audio and video calling. The user interface is very simple and user-friendly. I have used Viber for many years and while using my mobile internet Viber doesn't spend a large amount of data. That is why for voice callingViberr is my first choice. The second reason is that while using my mobile internet I can't make WhatsApp call. My operator doesn't allow this. But with Viber, I didn't come across with this problem.
January 09, 2019
Great to use for start ups
Viber solves the issue of connectivity especially calling foreign counterparts at a lower charge. While using the Viber App one can call any foreign number thus reducing your phone charges. It also helps to contact your teams when traveling abroad. The biggest advantage that Viber has is their price for international calls. If you call a local phone in Morocco or Tajikistan or countries where internet connectivity isn't always ideal, the cents per minute spent is ideal. Basically, for 5 dollars you can have a 45min -1hr talk. It only adds up 10 fold if it's a mobile number. Other than that it's a VoIP app, so no need to pay for the rest of Viber calls.
January 04, 2019
Viber - one of the most comprehensive collaboration tools
It is used as a communication and collaboration platform by the entire organization as we found this to be an easy to use and fairly comprehensive platform while at the same time can be secured for the organization's users for messaging, voice, audio chatting purposes. The tool is widely adopted in the organization.
May 14, 2018
Viber Out is legit!
I use Viber to make phone calls to the US while traveling outside of the country. I often find it difficult to connect with toll free numbers calling over WiFi and Viber addresses that issue well for me. As a digital nomad business consultant it’s important that I keep communication costs low so this helps me avoid paying high international calling rates.
February 01, 2018
Slack is for business, Viber is for the team
Since we are a small company working on different projects, we use Slack and Skype for project communication. However viber is being used for all the "soft" things that involve communication, but is not (directly) related to the projects we are working on. This is the place where people share interesting content, gossip about clients that made them angry or just call each other to have a cup of coffee or a short break. So it contributes to better personal relations and team communication.
June 20, 2017
Excellent App for Effectively Communication
Viber is used in my organization widely. Each department creates a viber group and every member of the department can exchange information and communicate much faster than before. Viber resolves the communication issue that arose before. There are too many people that need to have access to information (for example - meeting details, design preview, marketing material preview) and a text message just could not do enough when you have to text each of the members in a department. Also, there is a limitation in term of photos. In addition, Viber is well-known internationally so it is very much likely that our customers and partners do use it as well. If that is the case, the communication barrier is further erased and effective communication is easily established to prevent unwanted issues.
March 29, 2017
One of the best instant messaging software!
I'd say Viber is most frequently used for the internal communications between employees. It has become such a handy application that it is meant to be found in anyone's phone nowadays, therefore, once there is a talk about the mobile means of the communication, it basically goes to Viber. Therefore, apart from the internal communications, sometimes it was even used for communicating with the clients as well.