Rakuten Viber

Rakuten Viber

About TrustRadius Scoring
Score 8.0 out of 100
Rakuten Viber

Overview

Recent Reviews

Rakuten Viber Review

8
December 03, 2021
Rakuten Viber is mostly used in group chats which are like one-on-one conversations. You can react and reply to messages, send a GIF, …

Review of Viber

9
August 30, 2020
Rakuten Viber is used by our whole organization. It is a means of communication in our organization. Sometimes when Skype for business is …

Viber has high connectivity

9
February 14, 2020
Viber is used between colleagues to transfer photos and to make video calls among our office members. You can use Viber to share …
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Good for business purposes

8
January 23, 2020
I have been using Viber app for over 4 years by now. I use it for personal communication purposes as well as in business to communicate …
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Free calling using Viber

7
December 11, 2019
Viber is used only within our team to facilitate communication with an offsite team. The texting feature in Viber is great. The app is …
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Don't use Viber in any case

2
September 27, 2019
Viber was used by one team to communicate with each other, to keep up to date with tasks, and be updated with everything. It was selected …
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Great to use for start ups

10
January 09, 2019
Viber solves the issue of connectivity especially calling foreign counterparts at a lower charge. While using the Viber App one can call …
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Viber Out is legit!

10
May 14, 2018
I use Viber to make phone calls to the US while traveling outside of the country. I often find it difficult to connect with toll free …

Popular Features

View all 16 features

Mobile app for iOS (17)

9.9
99%

Mobile app for Android (17)

9.9
99%

Message alerts (14)

9.5
95%

Video conferencing (13)

8.7
87%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

USA

$0.019

Cloud
Per Minute

UK

$0.019

Cloud
Per Minute

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.9
89%

Call Management

8.8
88%

VoIP system collaboration

9.2
92%

Mobile apps

9.9
99%

Product Details

What is Rakuten Viber?

Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

Key Features

  • Users can send texts, photos, videos, and other types of media.
  • Ability to switch from calls to video chats (and vice versa).
  • Users can create “communities” or specialized team chats with unlimited members.
  • Recording capabilities for short voice or video messages.
  • Accounts can be synced via the mobile app with the desktop version of Viber.

Rakuten Viber Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Rakuten Viber?

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

What is Rakuten Viber's best feature?

Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 9.9.

Who uses Rakuten Viber?

The most common users of Rakuten Viber are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (54)

Ratings

Reviews

(1-7 of 7)
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August 30, 2020

Review of Viber

Tigran Petrosyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
One time, I had an issue in Viber. My all chats, saved photos, and videos vanished. It was late and I thought that they would not have customer support at such a late time. However, the online service was working properly and they solved my issue really quickly. For this reason, I think that they deserve 10.
Score 9 out of 10
Vetted Review
Verified User
Review Source
This is because I have never have any problems with Viber. Some people hesitate to use it. I do not know the reason for it. However it is very easy to use. You can easily communicate among your colleagues. Sometimes it does not connect properly. May be this is due to bandwidth issue but I am not sure.
Victoria Loza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
December 11, 2019

Free calling using Viber

Score 7 out of 10
Vetted Review
Verified User
Review Source
I do not think you can call the Viber customer support. But, they have an online live chat feature. The response time is good and the rep I spoke to was able to help me with my question. A transcript of the chat was also emailed to me.

The features are easy to understand and use. I did not need to refer to Viber instructions or even google search for answers to learn to use the tool.