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Raygun provides a comprehensive error tracking and live troubleshooting solution for teams, which helps to increase productivity when …
Overview
What is Raygun?
Raygun in Wellington offers a real user monitoring solution, allowing the user to discover and resolve the performance bottlenecks customers encounter with actionable data from real user sessions. Easily diagnose why users had a poor experience, convert more sales and…
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What is Raygun?
Raygun in Wellington offers a real user monitoring solution, allowing the user to discover and resolve the performance bottlenecks customers encounter with actionable data from real user sessions. Easily diagnose why users had a poor experience, convert more sales and enhance your front-end…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Retrofuturistic LaserRifle demo RETRO SCIFI RAYGUN
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Demo Friend - Rad Raygun (XBLIG)
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Product Details
- About
- Tech Details
What is Raygun?
Raygun Video
Error, Crash and Performance Monitoring – Deliver flawless digital experiences for your customers with Raygun.
Trial Raygun for free https://raygun.com
Join the conversation
Twitter https://twitter.com/raygunio
The Raygun blog
Tips, tricks and developer insights https://raygun.com/blog/
Raygun Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Raygun provides a comprehensive error tracking and live troubleshooting solution for teams, which helps to increase productivity when working on cloud databases. By tracking the performance of applications both in production and in stage environments, Raygun allows for seamless error management even in microservice environments with interacting services. Users rely on Raygun to identify and prioritize software errors, debug customer reports, and keep track of all problems found in several systems in production.
With Raygun, users can monitor the performance of their web applications against increasing or decreasing user traffic, get insights into errors occurring in their app, trigger other services like PagerDuty when issues occur, and reduce dependency on log files. Raygun handles exception logging and monitoring for both prod and non-prod environments and allows users to see the details of each error, group errors by type, and see historical data statistics about past errors. Additionally, by providing real-time error reports delivered right to Slack and email notifications customized to users' preferences, Raygun enables faster diagnostics and bug fixing. Finally, application insight during runtime execution increases system reliability and decreases dependency on technical support before a customer even asks.
Real-time error tracking: Users highly appreciate Raygun's real-time error tracking feature, which allows them to detect and troubleshoot issues efficiently. Many reviewers have praised the software for its ability to monitor app performance in real-time, helping developers fix problems that would otherwise go unnoticed.
Integrations: The integration capabilities of Raygun with other tools like Slack and Jira are highly valued by users. Several reviewers have found it easy to collaborate with team members using this feature, providing instant feedback on errors and bugs.
Comprehensive insights: Raygun provides comprehensive insights into error frequency and impact on users through its reporting and analytics features. Many users find these features highly valuable as they allow for a better understanding of user experience and workload prioritization.
Difficulty with User Interface: Some users have found the user interface of Raygun to be challenging, making it difficult to complete tasks quickly. Multiple reviewers have expressed their concern about the search function being confusing and returning similarly named databases with errors, adding to the overall difficulty.
Inaccurate Metrics and Misleading Information: There have been complaints about accuracy in metrics and misleading information that can make using Raygun a challenge for some customers. Multiple reviewers have cited this issue as a major concern, stating that inaccurate data leads to unusable software.
Poor Customer Support: Many reviews have mentioned poor customer support from Raygun, with some users feeling that staff are unhelpful or unwilling to provide necessary assistance. Several reviewers noted that support staff were not forthcoming about pricing or refunds for overage charges.
Users commonly recommend the following when using Raygun:
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Integrate with Slack: Users suggest integrating Raygun with Slack for convenient error tracking. This integration allows users to receive real-time notifications about errors and easily collaborate with their team to resolve issues efficiently.
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Utilize different projects for different software: It is advised to create separate projects in Raygun for different software applications. This helps avoid mixing up statistics and ensures accurate reporting. By organizing projects, users can analyze data specific to each software and make informed decisions accordingly.
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Review available plans before purchasing: Users recommend carefully reviewing all the available plans before making a purchase. Raygun offers lower prices for annual subscriptions, so it is important to explore the options and select the most suitable plan based on individual needs and budget.
Other recommendations include trying Raygun's free trial period to experience its features firsthand, reading the documentation thoroughly to fully understand how to use the platform, giving Raygun a try as it takes only minutes to configure and start using, relying on Raygun for powerful crash reporting that helps improve software performance, and using the free trial to quickly determine if Raygun meets one's needs.