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What is Reachdesk?

Reachdesk in London provides a direct mail marketing solution.

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Recent Reviews

TrustRadius Insights

Reachdesk has proven to be an invaluable tool for various use cases, as reported by users, reviewers, and customers. Many users have …
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Reachdesk Review

6 out of 10
December 21, 2023
We use Reachdesk for three core use cases: incentivizing prospects to take meetings with outbound sales, event inventory management, and …
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Reviewer Pros & Cons

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What is Reachdesk?

Reachdesk in London provides a direct mail marketing solution.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Reachdesk?

Reachdesk helps B2B companies to deliver the moments that matter at scale through data-driven direct mail and gifting. Through Reachdesk companies can deliver gifts and direct mail with the goal of building deeper connections with customers, prospects and employees at the click of a button. Reachdesks' integrations to the user's tech stack aim to power a clear and quantifiable ROI so that the the direct channel is no longer a guessing game.

Reachdesk Features

  • Supported: Address Confirmation
  • Supported: Gift Status Tracking
  • Supported: Real-Time Analytics & Reporting
  • Supported: Customization & Hyper-Personalization
  • Supported: Team & Budget Management
  • Supported: CRM & Marketing Automation Integration
  • Supported: Warehousing & Inventory Management

Reachdesk Screenshots

Screenshot of Address confirmation: To reach people no matter where they are and let them choose where they want to receive their gift with an email addressScreenshot of Reachdesk for People: To show a team how much they are valued and create a culture of appreciation with personalized gifting to celebrate life and work milestones, or as rewards at the end of a demanding projectScreenshot of Reachdesk for events: To create unforgettable virtual experiences, or ship swag directly to an in-person event venue without having to worry about logistics

Reachdesk Videos

Reachdesk Insights is a suite of analytics for go-to-market teams that provides gifting intelligence to help understand the data around sending, optimizing marketing strategy. By providing actionable insight, it helps users to grow more pipeline, book more meetings and close more deals.
Reachdesk Playbooks is an expert-curated library of tried and trusted gifting campaigns. Playbooks helps users who are new to gifting and want guidance building a first campaigns and also seasoned gifters looking for fresh ideas.

Reachdesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesGerman, English, French, Italian, Spanish

Frequently Asked Questions

Reachdesk in London provides a direct mail marketing solution.

Sendoso, Alyce by Sendoso, and Postal are common alternatives for Reachdesk.

The most common users of Reachdesk are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Reachdesk has proven to be an invaluable tool for various use cases, as reported by users, reviewers, and customers. Many users have successfully increased their sales pipeline and generated new opportunities by engaging prospects through direct mail using Reachdesk. This personalized approach allows users to stand out in the crowd and significantly increase reply rates. The platform has also been particularly useful during the global pandemic, enabling users to show appreciation and keep prospects engaged without gathering personal information. It has provided a unique and thoughtful alternative to standard cold sales emails, resulting in improved customer engagement and relationship building.

Additionally, Reachdesk has been highly effective for post-event follow-up. Users can personalize messages and gifts based on specific engagements that took place at the event, resulting in better response rates and further nurturing of leads. Moreover, Reachdesk has played a pivotal role in engaging with new clients, re-engaging with customers who have ghosted, and staying on top of open opportunities. By offering virtual coffee or lunch dates as a token of gratitude for their time, users have successfully created new connections and achieved better response rates on prospecting attempts.

The platform's capabilities extend beyond sales and marketing efforts. Reachdesk has facilitated global gifting campaigns, especially during the COVID-19 pandemic, providing a quick and easy way for users to interact with customers through gifts or gift cards. Furthermore, Reachdesk has simplified the process of sending vouchers and gifts while enabling seamless integration with CRM campaigns. This has allowed users to overcome the challenge of prospects ignoring traditional communication channels.

Not only does Reachdesk save users time by automating ABM and customer gifting campaigns, but it also provides comprehensive analytics for ROI tracking. From managing gift card budgets and inventory to tracking campaign performance and conversions, Reachdesk streamlines the entire process for enhanced efficiency.

Overall, Reachdesk has delivered meaningful user experiences by providing an effective means of engaging prospects, nurturing customer relationships, expressing gratitude, accelerating sales pipelines, and generating new opportunities. Its versatility and user-friendly features make it an indispensable tool for individuals and businesses seeking to take their outreach efforts to the next level.

Users have made several recommendations for Reachdesk based on their experiences with the product.

First, many users highly recommend starting to use Reachdesk as soon as possible in order to see the benefits quickly. They believe that the tool is a great way to engage customers and send promotional products with little effort. Additionally, users suggest considering the actual items available for sending and evaluating if they align with their target market.

Second, users find great value in adding Reachdesk to their lead nurture program. They see it as a valuable touchpoint that sets them apart from the competition and impresses existing and prospective clients. Users also appreciate the simplicity of use and the availability of a supportive customer success team.

Lastly, users stress the importance of having a clear plan in place for using Reachdesk and reporting on its successes. They recommend working closely with the customer success manager to understand best practices and optimize results. Additionally, users suggest integrating Reachdesk into the existing tech stack, especially for organizations that send a large volume of emails.

Overall, users highly recommend Reachdesk as a tool to enhance customer relationships, attract clients, and engage sales teams effectively.

Attribute Ratings


(1-5 of 5)
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December 21, 2023

Reachdesk Review

Score 6 out of 10
Vetted Review
Verified User
We use Reachdesk for three core use cases: incentivizing prospects to take meetings with outbound sales, event inventory management, and customer appreciation. Lots of different teams have used it pretty extensively. Honestly, we've had it for more than a year and at this point we've had more trouble with it than what it's worth in my opinion. I believe the only real value we're getting out of it right now is having a warehouse for our swag, event materials, etc.
  • Gift card and marketplace selection
  • Ship times
  • Clunky campaign in my experience
  • Unintuitive interface, in my opinion
  • Bad warehousing in my experience
Reachdesk might be great for a smaller company looking for a platform to send gift cards and items from the marketplace. But if you have large amounts of swag/physical items and/or have an events use case I wouldn't necessarily recommend it.
  • Lots of time wasted on projects that were made complex even though they didn't need to be, in my opinion.
  • It has effectively socialized the principles of direct gifting to our entire org
  • Been helpful for the HR team to send out swag to employees
  • Lots of hassle trying to track down swag returned from events, in my experience.
I was not involved in the decision making process initially but have looked into Sendoso as a replacement for Reachdesk.
Michelle Murphy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Reachdesk is extremely valuable in our strategic outreach campaigns. We have been able to send gifts, including cookies and even sample reports, through the ease of Reachdesk, with high connectivity response rate from our prospects. The vast options make it easy to pinpoint and target the audience for the intended campaign with an appropriate and appreciated gift item.
  • Connectivity with CRM to pull over the prospect's contact information.
  • Devised and sending out the email, with trackable options.
  • Many items available for gifting.
  • More local options for small businesses to benefit.
Send a gift to a high-valued prospect to be noticed, while also warranting a response! Who would turn down a box of cookies or a bottle of Champaign? Or my favorite, the Starbucks gift card! Valuable in both cold outreach and follow-up conversations. You can thank your clients for their time with a special, personalized gift.
  • Gifting.
  • CRM connectivity.
Score 8 out of 10
Vetted Review
Verified User
Reachdesk was a great way for us to differentiate from our competitors and cut through a lot of the noise that our customers have to deal with. It helped us build relationships with our customers and make sure that our customers were left with a great impression after the calls and meetings we had with them. It also helped us to keep our brand at the forefront of our customers' minds whenever a conversation about our space came up.
  • Help us standout.
  • Leave a lasting impression.
  • Build relationships with customers.
  • Amount of offerings we can send.
  • Overall capabilities and scope.
  • Clean up the user interface.
After we have meetings with customers, we send them a little thank you for meeting with us. The little thank you is customized to something we spoke about on the call and has the customer logo/name on it. After we sent it, customers would often rave about how cool whatever we sent them was and really thank us for sending it - this helped build the relationship with the customer and would help us remain in contact with them when they otherwise might "ghost" us.
  • Building relationships.
  • Keeping in touch with customers.
  • Humanizing the sales process.
  • Positive ROI.
  • Better relationships with customers.
  • Easier to remain in contact with customers.
We selected Reachdesk because from a capability standpoint, they were very similar but Reachdesk had much better pricing.
Alex Deacon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
In my organization, we use Reachdesk to send out gift cards, swag, along with other products to prospects, customers, and partners. I strictly use Reachdesk to send things to prospects. Reachdesk allows me and others in my organization to streamline the process of sending products to the previously mentioned group in an easy and efficient manner. We can use Reachdesk to plugin in with our CRM so we can quickly fill in the necessary information to send things to them and it only takes 5 minutes.
  • Integrating CRMs within their platform
  • Tracking shipped packages to prospects, partners, or customers
  • Easily sending "engagements" to prospects, customers, or partners
  • I would like to be able to have a default currency instead of it resetting all the time.
It is well suited for employees that are sending products, samples, gift cards, or swag to customers, prospects, or partners constantly. It helps speed up and streamline that process a considerable amount. This helps with brand recognition, onboarding new partners, and keeping customers happy! This has helped my company increase sales activity and increase business as well.
  • CRM intergration
  • Easy tracking and analytics
  • Ease of use
  • I have been able to book multiple meetings from the use of Reachdesk
  • I have been able to close 2 deals with the help of Reachdesk
Score 10 out of 10
Vetted Review
Verified User
Reachdesk has been an invaluable tool for helping us accelerate our ABM programme and it is used globally. It's been great for us to cut through the noise and engage our prospects in a compelling and effective way.
  • Time saver
  • Easy to use
  • Great customer success team
  • Great integrations
  • Product scales quickly and ReachDesk integrates feedback to their roadmap
  • Quality check of DMs before send (e.g., when we send a photo of what the packaging looks like)
  • Personalize notes with our own designs
Great for any business, especially B2B.
  • Significantly increased pipeline and huge ROI
  • Allowed us to scale ABM rapidly
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