TrustRadius
Since day one, ReachMail says its primary focus has been to assist email marketers in achieving outstanding delivery success. The vendor aims to be a guide in the ever-changing world of marketing and transactional email. The vendor’s value proposition is that ReachMail makes it easy to send like a pro. Additionally, the vendor says with the drag and drop Message Builder users can design a professional email in minutes.https://dudodiprj2sv7.cloudfront.net/product-logos/CW/Xc/PMDQGHH51ASU.PNGReachMail, IncIf you want the best, it’s ReachMail.2018-09-28T21:39:08.873ZMy newsletter is the core of my marketing. As the sole income for my household, my marketing has to be solid, so I’m not going to mess around with anything less than the best newsletter service.
Sending newsletters through ReachMail is easy, intuitive, and top of the line. But if you do have a problem, customer support knows how to explain things to non-technical folks.
Anyone who’s dealt with mass mailings on a regular basis knows what a pain it can be. I’m so grateful to ReachMail for making it easy for me instead.,I have a $10 account, but customer support treat me like a princess. They even added a feature to one page to remedy a problem I was having with that page. They care about their customers.
ReachMail Features (or at least, these are the ones I know they have): WYSIWYG Email Editor, Template Management, Mobile Optimized Emails, Dynamic Content, Subscribe/Unsubscribe, Mailing List Management, Drip Campaigns, Auto-Responders, Image Library, A/B Testing, Customer Surveys, CAN SPAM Compliance, Reporting/Analytics.
These folks know what they’re doing. I can’t speak highly enough about ReachMail.,I’ve had no problems with them, they’re that good! Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses. Next time around, whatever problem I had doesn’t exist anymore, because they fixed whatever has caused problems. Remarkable!,10,Using ReachMail saves me a lot of time, and time is money.
When I have a question, I can usually reach their customer service immediately, instead of having to postpone a mailing campaign.,Less than 10,000,B2CFrancesca De Grandis aka Outlaw BunnyReachmail--5K contacts and 15K emails monthly, no fee. No kidding!2017-10-30T17:56:16.768ZReachmail is currently used across the whole organization for newsletters, event, and announcement distributions. It fills in the gaps to reach supporters and stakeholders who may not use other social media, who may have missed other media posts, and who may need multiple notification media reminders. It is also a very convenient platform for sharing across the organization's social media presence.,Survey building as part of free accounts. A good alternative to Google Docs and other online survey builders.
Image library. Generous storage space as part of free accounts.
Content and assets. Free storage space for docs and links.,Email templates' visual appeal isn't as eye-catching as other platforms like Constant Contact or Mail Chimp, especially basic newsletter formats.
Free accounts have access to 70 templates, which is adequate and they can be modified, but specialized templates, such as holidays, are very limited.
Unless one has formatting experience with online templates, altering cell, row, column, and table blocks can be pretty frustrating. Save drafts often!
Adjusting text and background color choices can be tricky.
ReachMail video instructions are pretty good, but online help search tool doesn't offer much depth.,7,Enhanced target audience reach for fundraising events, a definite positive.
Detailed metrics reporting on opens and click-throughs, for refining target audiences, a definite positive.
Increased Facebook audience as a result of Reachmail campaigns, a definite positive.
No negative impacts on business objectives.,Constant Contact and MailChimp,Less than 10,000,Both,QuickBooks Online, QuickBooks Premier, Apricot by Social Solutions, OneNote, Dropbox, Google Forms, Google Drive,Creating an email from scratch rather than using one of the ready-to-use templates.
Creating a survey form.
Managing image library.
Managing contact lists.,Format changes to ready-to-use templates.,8Jamie CarolandFor Sales it Fails2017-11-03T15:19:25.811ZI signed up to be able to reach chunks of my prospect database at once. I was testing it for the whole sales department. The problem a mass email tool would solve is being able to touch numerous cold prospects at once to try and find folks to raise their hands.,Importing lists is very easy and they do a good job lining up the different fields automatically.
Message creation is simple and you can get a mass email set up within minutes.,Sent messages look horrendous. I sent a test to my manager and it comes across with an unsubscribe message in the header. I'm fine with the ones in the footer, but on a paid service you shouldn't be forced to have an additional unsubscribe link in the header. The final message looked sloppy due to the additional text. It's not something I could feel good about sending out to a potential customer.,1,None. I signed up for a pay account so only had to spend a dollar for the first month. Even that was a waste as I simply can't send emails out with their forced unsubscribe header. If it was the typical CAN-SPAM footer it would be fine, but it just looks awful.,,Less than 10,000,B2B,Salesforce.com, Join.me, Data.com,1,,If we used graphical newsletters or marketing it would be a good fit.
We need a mass email tool for prospecting, however this is not a fit
Account management would also benefit from a mass email tool.,Due to formatting issues we will not use it to contact our customers or prospects as the messages look awful so were unable to experiment in any meaningful way.,I'd love it if they took out the headers. Until then I don't see any use for my organization.John Cupoli"Once again into the Reach... "2016-01-29T17:28:29.938ZOur interactive marketing team at Aon Affinity uses ReachMail to deploy multi-wave email marketing campaigns to help generate business for our life and health insurance solutions. Our department is the sole user of ReachMail, as the rest of our organization uses ExactTarget. We utilize ReachMail to address our hundreds of thousands of recipients on a weekly basis and offer them a variety of insurance products. It's the fastest and cheapest way to keep in contact with these individuals.,The interface is very easy to use.
The report offers a wide variety of metrics, including mobile opens and percentages.
The organization and easy implementation of Suppression Lists is very helpful.
Fast, robust asset library.,There are no batch report downloads. When I have multiple variations and waves in a campaign, I have to download reports individually. I'd like for a way to download one report of all sends during a certain time period, or given another set of parameters.
It would save a lot of time if we had the ability to upload multiple images or assets at once.
There's only a two-level "tree" of organization of lists and suppression lists. It would be great if we had the abililty to nest lists into better categories, rather than having to scroll through one giant list of suppressions or deployment lists. Something like a 2015 folder, then inside that a Business Unit folder, then inside that, a Campaign folder, etc. This would make things much easier to find.,9,Absolutely faster lead conversion.
Increased open and click-through rates, based on reporting and multi-variate testing.
Useful, immediate file hosting for same-day deployment and reference.
Ability to integrate tools like Google Tag Manager that results in stronger strategic planning and marketing efforts.,ExactTarget,250,000 to 1 million,Both,Adobe Photoshop, Google Analytics, Google Tag Manager, Crazy EggAdam WellerEasy to use email platform2016-01-29T21:21:13.853ZReachmail is being used by the marketing department to deploy emails on behalf of our various clients/business units.,Creating and sending emails is easy and straightforward.
The reporting interface is intuitive.,It would be useful if there was an option to export email results (sends, opens, clicks, etc.) for all email sent within an account for a particular time period. Currently, reporting metrics can only be accessed by campaign/group and it makes it a very long a tedious process to analysis email performance across sends within a month, quarter or year.,7,Ease of use of reachmail allows for quick email deployment and revenue generation.,,250,000 to 1 million,Both,Google Analytics, MicroStrategy AnalyticsVerified User
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ReachMail
10 Ratings
