Overview
Recent Reviews
Popular Features
View all 20 featuresCustomer data management / contact management (33)
Role-based user permissions (28)
Opportunity management (27)
Custom fields (28)
Reviewer Pros & Cons
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Pricing
View all pricingFree CRM
$0
Starter
$15
Professional
$33
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $8 per month
Features Scorecard
Sales Force Automation
Customer Service & Support
Marketing Automation
CRM Project Management
CRM Reporting & Analytics
Customization
Security
Platform
Product Details
What is Really Simple Systems?
Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.
With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.
Really Simple Systems Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Easy to Use One-Stop Shop
- Supported: Integrated Email Marketing
- Supported: Free customer support
- Supported: Integration with Xero, Sage One an dKashFlow accounting software
Really Simple Systems Screenshots
Really Simple Systems Videos
Really Simple Systems Downloadables
Really Simple Systems Integrations
- Xero
- Kashflow
- Sage Business Cloud Accounting
- MailSync - Email Integration
- Google Contacts
- Microsoft Calendar
- Google Calendar
Really Simple Systems Competitors
- Insightly
- Zoho
- Capsule
Really Simple Systems Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 75% |
Mid-Size Companies (51-500 employees) | 20% |
Enterprises (more than 500 employees) | 5% |
Really Simple Systems Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UK, Europe, USA, Canada, Australia, New Zealand, South Africa |
Supported Languages | English |
Comparisons
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Frequently Asked Questions
What is Really Simple Systems?
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Reviews and Ratings
Reviews
(1-25 of 34)- Popular Filters
Great for a Small Business
- Simple to use
- Value for money
- Good support
- Adding an autosave feature [would be helpful].
- An app would be useful.
Organized and easy
- Email sending
- Managing accounts
- Task setting
- Safari usability
- Glitching when accounts are made sometime so
- Nothing else!
If you are looking for a CRM system, look no further than Really Simple Systems for a sales focused CRM.
- Very easy to use, hence the name
- Integrates with Microsoft calendar
- Data segmentation
- HTML email builder isn't the best but ok
- Exporting the marketing data can be a little long winded sometimes
Easy and user friendly
- Task logging
- Priority management
- Case load management
- Front page reporting could be more flexible.
- Auto email logging is poor and is in bulk text format e.g. signature gets incorporated into the text.
- Sometime times out if not used for a while.
A review of Really Simple Systems
- Layout
- Organisation
- Themes
- More scope
- More options for other members
- Cleaner dashboarding
Simple to use
- [Organization]
- System Training
- Up to date features
- Accessibility could be a little better[.]
- Auto save
- A number of our jibs have disappeared after being input[.]
What it needs
- Layout
- Access
- Visuals
- More uses
- Download to excel
- Images upload
Good basic CRM
- Easy set up
- Clear navigation
- Easy reporting
- Support is good
- We can only add 2 business lines per account[.]
- We can only add 1 owner per account[.]
- The email integration is awful[.]
- CRM mailings - no opportunity to dedupe/resent to unopen etc.
Effective and simple
- Marketing emails
- Tracking sales activity
- Database management
- Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
- [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
Really Simple Systems - Great for Pipeline Reports
- Pipeline Reviews
- Mail out campaigns
- Listing contacts and their details[.]
- Limited [customization] in reporting[.]
- Notes can be difficult to read and locate at times[.]
- Hard to bulk upload without duplicating contacts[.]
Fantastic system
- Easy system to use[.]
- The help back up is really useful with quick response times[.]
- The system is easy to modify to accommodate our business needs[.]
- Reporting could be made more user friendly[.]
- Perhaps some of the seminars could be done before 12 noon as I am not always in the office at 4 pm [.]
RSS, a great customer management product for our small company
- Customer Data organized like we like it[.]
- Great reports[.]
- Easy to contact Customer Support
- Organizing Account Data Fields
Great for the basics
- Allows clear identification of clients and personnel[.]
- Easy to record activity[.]
- Clear reminders for tasks to be completed[.]
- Really, my main criticism would be of look and feel (which, of course is subjective)[.]
- Fuzzy searches would improve my use of RSS[.]
- Automated email could be more automated[.]
review of RSS
- easy of record entry
- MailChimp integration
- reporting system is easy to use, and modify
- nothing of note
Really simple system to use!!
- The task history
- The email integration
- Customer database
- Emails could be linked to opportunities rather than just a client
- Being able to open emails from the software without downloading the file
- App!!
Really Simple Systems - does what it says on the tin!!
- Customer Database
- Customisable input fields
- Easy to use Task system
- Frequency reminders, daily, monthly yearly etc
- Bulk task re-divarication
Simply just a simple CRM
- Dashboard
- Contacts
- Tasks
- Sales
- Tasks/project management add more options other than just a list function.
- Create a communication history for each contact to record conversations and messages between client and business.
- UX could be more appealing as it has the potential to be better.
Really Simple & Effective CRM
[I] have used the system for 3 years and implemented it with a number of my clients who are based in the UK and New Zealand.
UK-based CRM system for all GDPR requirements [are] simple and effective to use and has managed marketing activities, sales pipeline opportunities, and company [as well as] contact management.
- Can send out marketing emailers within 5 minutes of an industry-specific update from any device
- Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
- Activity integration from email accounts included
- Manage my sales pipeline opportunities effectively
- Additional integration options to external systems ongoing and still required
- Better product database for sales product lines would be useful in opportunities
- Simpler layout matrix of CRM database fields that could be printed or viewed [more easily]
Love the simplicity of Really Simple Systems!
- I find Really Simple Systems very user friendly, it truly is 'really simple' but very comprehensive and provides all that one needs to have a complete customer relational database for my business.
- The Webinar trainings are very helpful and provide detailed information to utilize all the aspects of the program to its potential.
- Phone support is very helpful and friendly.
- The only thing I would like to see is integration with Quckbooks.
Great for small business
- Capturing customer contact information and documents that can be shared across users within our group
- Identifying tasks needed for each client and assigning due dates. These task due dates also integrate with Google Calendar, which is very helpful.
- They are a UK company. This becomes evident in some annoying little ways, such as when the British Pound Symbol next to dollar amounts shows instead of the dollar sign. Also when adding tasks to Google Calendar they default to GMT instead of the user's time zone.
- Other quirks come up as well, like when marking a task completed it requires a contact date to save, which is not necessarily applicable.
CRM
- It is very customizable with regards to adding in fields and specific data points
- The marketing module is easy to use for mass emails.
- Nothing fancy, just really simple
- Reporting can be difficult
- Many items must be fixed by Really Simple personnel
- Mass marketing cannot be supported for high volume users
Left Sales Force to Really Simple Systems
I initially chose to try it out for myself and had GREAT results. We will be introducing Really Simple Systmes to the rest of our organization and to a second company we run.
The problem Really Simple Systems addresses for us is TIME and EFFICIENCY along with increased ROI's, now that we are not chasing people around from within Sales Force to fix our issues; simple things like our log in credentials not working or changing passwords routinely or they lock you out and even when you do change the password, their system doesn't work. Our Account Executive, Lisa, has been AMAZING! Her emails are always helpful. She is very attentive when helping us and she is FAST, which we never received at Sales Force despite being a long-standing customer. The Really Simple System IT department worked with our IT department to transfer or migrate our data off Sales Force into the RSS platform. I HIGHLY RECOMMEND!
- Customer Service is EXCELLENT! Fast response time, professional, and helpful.
- Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
- Very reasonably priced even at the Enterprise level, which we have chosen for our company.
- Add calendar so everything is inside one platform.
RSS-better than your newsfeed
- Accounts - very detailed and easily entered
- Tasks - Drop menus make it fast and easy
- Opportunities - Keeps me on task and helps me follow up on items
- Tasks - I would like to be able to add tasks without going into an account.
Should I stay or should I go?
- Easy to use
- Nice layout
- Low learning curve for basic functionality
- Web access
- Easy mail, calendar and contact integration with Outlook
Beginner's Review
- Running reports works well.
- It is easy to compile the information I am looking for.
- The feedback information on a mass email is great. Information is automatically sent to the client list (bounce backs as an example).
- It is a little difficult learning the system for sending emails. I took me a couple of tries to understand the format and how to send it. Some of my photos don't like to drag into the format.