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Really Simple Systems

Really Simple Systems


What is Really Simple Systems?

Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

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Recent Reviews

TrustRadius Insights

Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found …
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Organized and easy

10 out of 10
November 28, 2021
We use the CRM to maintain contact with our clients and interested prospects. The system helps us keep accounts, set timelines for …
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Easy and user friendly

8 out of 10
November 26, 2021
I currently use simple systems to manage employee relations issues and to ensure that team tasks are managed and tracked effectively. This …
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What it needs

8 out of 10
November 25, 2021
Use to track our progress on clients and develop different ways of viewing data on prices and names and contacts throughout all of our …
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Good basic CRM

5 out of 10
November 25, 2021
We use it to track opportunities/account details and mailing activities. We have many new leads and RSS helps keep a good track of these[.]
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review of RSS

9 out of 10
November 20, 2021
We use it for holding customer details, filing records so all users can access relevant documents simply and easily. We use it to track …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Customer data management / contact management (33)
  • Role-based user permissions (28)
  • Opportunity management (27)
  • Custom fields (28)
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Free CRM


2 Users and 100 Company Records



per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module



per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $8 per month
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Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Avg 7.6


This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Avg 7.6


This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Avg 8.3


Avg 7.5
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Product Details

What is Really Simple Systems?

Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.

With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.

Really Simple Systems Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Easy to Use One-Stop Shop
  • Supported: Integrated Email Marketing
  • Supported: Free customer support
  • Supported: Integration with Xero, Sage One an dKashFlow accounting software

Really Simple Systems Screenshots

Screenshot of Accounts PageScreenshot of Tasks PageScreenshot of Marketing Dashboard

Really Simple Systems Integrations

Really Simple Systems Competitors

Really Simple Systems Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUK, Europe, USA, Canada, Australia, New Zealand, South Africa
Supported LanguagesEnglish

Really Simple Systems Downloadables

Frequently Asked Questions

Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

Really Simple Systems starts at $8.

Insightly are common alternatives for Really Simple Systems.

Reviewers rate Customer data management / contact management and Role-based user permissions highest, with a score of 7.8.

The most common users of Really Simple Systems are from Small Businesses (1-50 employees).

Really Simple Systems Customer Size Distribution

Small Businesses (1-50 employees)75%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)5%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found the platform intuitive and user-friendly. They appreciate how it doesn't require extensive training to get started and navigate through the system effectively. The simplicity of the interface coupled with comprehensive functionality has made it a popular choice among users.

Helpful Customer Support: Another aspect that receives high praise from reviewers is the helpfulness of the customer support team. Users have consistently mentioned quick response times, efficient solutions, and friendly assistance when reaching out for help. This level of support adds value to their experience and contributes to their overall satisfaction with the system.

Effective Organization of Data: The ability of Really Simple Systems CRM to effectively organize customer data has been positively highlighted by many reviewers. They find it convenient and time-saving as it allows them to easily access relevant information about their customers, track interactions, and generate insightful reports. This organization feature streamlines their workflow and enhances productivity in managing customer relationships.

Cons: Limited customization options in organizing account data fields: Some users have expressed frustration regarding the limited options for customizing and organizing account data fields, finding it difficult to tailor the software to their specific needs. Difficulties in reading and locating notes: Several reviewers have mentioned that they find it challenging to read and locate notes within the software, which can hinder their ability to access important information quickly. Cumbersome process of adding contacts to the database: A number of users have found the process of adding contacts to the database slow and cumbersome due to numerous required fields, making it time-consuming and inefficient.

Users recommend the following to improve Really Simple System (RSS): Customize and Explore. Many users recommend taking advantage of the customization options in RSS. They suggest watching the videos to understand the reporting tools and trying out the system for free before making a decision. Users also recommend considering the bolt ons and marketing and enterprise options available in RSS.

Trial and Customization. Users highly recommend trying the trial version of RSS and customizing it to fit individual needs. They find RSS to be a simple and easy-to-use system that offers crucial features for managing prospects and customers. It is suggested to make a list of important needs and compare them to the system's capabilities.

Suitable for Small to Medium-sized Companies. Users believe that RSS is particularly well-suited for small to medium-sized companies that don't require overly complex CRM systems. It is recommended to give oneself time to set up the system, add custom fields, and create reports. Users find RSS beneficial, especially for those with no CRM experience, and suggest it should be among the top three systems evaluated.

Overall, users highly recommend trying RSS, praising its ease of use, value for money, responsive IT support, and helpful features in managing client activity, recording history, and storing documents. It is suggested to compare cost and features when considering RSS as a CRM solution.

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