Name: Recursive Labs
Author: Recursive Labs

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Application Lifecycle Management (ALM)

Cloud Storage

Continuous Delivery

Converged Infrastructure

Custom Software Development Services

Data Catalog

Data Center Virtualization

Data Fabric

Fraud Detection

Function as a Service (FaaS)

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

Security Analytics

Software Composition Analysis (SCA)

Threat Intelligence

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Audience Engagement

Audio Editing

Blogging

Contact Management

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales

Cloud Infrastructure Entitlement Management

Data-Centric Audit Protection (DCAP)

Security

Chiropractic

Revenue Cycle Management (RCM)

Simulation

Vertical-Specific

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The Relate Voice & Video Chat Software is positioned as a next-generation customer engagement tool by Recursive Labs. According to the vendor, it aims to connect support representatives with customers. It is designed for enterprise contact centers, customer service hubs, and large sales teams, but can also be scaled down to businesses of any size. The software is intended to cater to various professions and industries such as retail & e-commerce, insurance, healthcare, contact-center-as-a-service, and automotive.

## Key Features

**Instant Voice & Video with No Download or Signup**: The vendor claims that this customer engagement tool enables customers to connect face to face with customer care experts without the need for sign-ups or special apps. It is said to resolve service issues in real-time, aiming to provide a personal touch.

**How Does Relate Voice & Video Chat Software Work?**: According to the vendor, this software can be launched from a Realtime cobrowse session or escalated from text chat. It requires no download or sign-up, and instead, it allows Recursive Labs to use the device camera. It is designed to deliver a full concierge experience on the website or app, offering features such as screenshot, draw, or switch between video and cobrowse.

**Voice & Video Chat that Integrates With Your CRM**: The software is built for enterprise contact centers, customer service hubs, and large sales teams, with the aim of seamlessly integrating with major CRMs and VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, and Five9. The vendor claims that it can also be scaled down to fit businesses of any size and provides an Open API for custom connectors.

**Empower Service Agents**: According to the vendor, this software provides a personalized experience for customers by allowing them to connect face to face with agents without the need for any downloads or sign-ins. Relate video chat is said to enable any user to video chat with a single click, without leaving any residual data on customer devices. It claims to offer security-driven video chat with private sessions, surpassing industry security standards.

**Built for the Digital Enterprise**: The vendor claims that Relate enterprise voice & video chat software is designed to meet the challenges of enterprise customer care. It is said to offer advanced live support CRM solutions with easy scalability and integration. The software aims to provide a streamlined visual design and world-class integrations for CRM platforms. It is designed, hosted, and supported in the US with a strong focus on data security.

**Video Chat Levels Up Customer Service in Any Industry**: According to the vendor, this software aims to personalize customer journeys and shorten sales funnels in retail and e-commerce. It is said to enhance insurance claims processes and boost monthly bind rates. The software claims to meet the exploding demand for telehealth in healthcare. It is intended to increase CSAT and take the lead in contact center technology for contact center-as-a-service. Additionally, it aims to connect remote employees, shops, and dealerships in the automotive industry.

ONCE Campfire

Social Text was a tool that focused on social learning and includes Twitter-like microblogging capabilities. The product competed with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms. It was acquired by PeopleFluent in 2012 and is no longer available as a separate product, though similar capabilities are supplied by the PeopleFluent platform.

Socialtext

Socialtext (discontinued)

Recursive Labs

Video Conferencing Equipment is the audiovisual hardware, including cameras, microphones, speakers, remote controls, etc., that enables video conference calls.

Video Conferencing

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Video Conferencing Equipment

Recursive Labs

Overview

What is Recursive Labs?