Red Hat Enterprise Linux (RHEL)

Red Hat support has really come a long way in the last 10 years, The general support is great, and the specialized product support teams are extremely knowledgeable about their specific products. Response time is good and you never need to escalate.

I rate it highly because support is easy to find, comes with a lot of detail and has significantly lowered my IT costs while providing a great ROI. Continued training is always available. While the documentation could be improved it is accurate and helpful.

Anytime I've needed to contact our support representative, they've been polite, knowledgeable, and helpful, even in instances where it's been an issue on our side. They are patient and willing to fully understand the scenario I'm encountering before jumping to a conclusion. I do think the online support documentation could be better or more comprehensive, which is why I didn't give them full marks.

Just perfect. Because in my previous company whenever I had an issue with the system I just used to open a ticket with Red Hat and they used to just get back with the proper resources. Once during an emergency I was able to get the whole system up with the help of a Red Hat expert.

I haven't had much interaction with support, but the little I have had has been lacking. Mostly did not meet SLAs and engineers usually had to escalate to get things resolved. Took more time than it should have, in my opinion.

Good experiences and quick response should we need to use the support service.

Forums are not that user-friendly and not available for each issue or query we come across.