Name: refive
Author: refive

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Virtual Reality

Development

Learning Management

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sharing

Supply Chain Management

Workspace Planning

Enterprise

Accounting

CTRM

Digital Banking

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Cloud Storage

Enterprise Printing

Fraud Detection

High Availability Cluster

Incident Response

Integration Platform as a Service (iPaaS)

Internet Security

IoT Security

Log Management

Message Oriented Middleware

Network Performance Monitoring

SOA Application Gateways

Sensitive Data Discovery

Unified Communications Monitoring

Vendor Risk Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Demand Generation

Domain Registration Services

Email Marketing

Market Research

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Security

Construction Management

Direct Secure Messaging

Membership Management

Online Voting

Real Estate

Text Analysis

Vertical-Specific

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refive is a solution that enables marketers to leverage digital receipts and other smart touchpoints to collect in-store customer data. According to the vendor, this platform is designed to personalize customer engagement for brick-and-mortar retailers, potentially driving retention, increasing purchase frequencies, and growing basket sizes. With its integration of Non-Fungible Tokens (NFTs), refive also offers retailers a way to enhance customer engagement and loyalty. This product is suitable for businesses of all sizes in the retail and hospitality sectors and is utilized by professionals in marketing, customer engagement, loyalty program management, and various industries including retail, hospitality, fashion, grocery, electronics, and e-commerce.

## Key Features

**Digital Receipts**: According to the vendor, customers can easily access their digital receipts by scanning a QR code, allowing retailers to personalize content and offers to potentially increase customer value and excitement for future purchases.

**Data Capture**: refive aims to enable frictionless data capture for both customers and store staff, allowing customers to scan a QR code to access digital receipts or learn about store promotions. This feature incentivizes customers to potentially share contact data or provide feedback on their experience.

**Customer Insights**: The vendor claims that refive's AI-powered Customer Insights dashboard allows retailers to build customer profiles and potentially discover opportunities to maximize customer value. This feature aims to help retailers understand churn risk and personalize offers to potentially retain customers.

**Engagement**: According to the vendor, refive enables retailers to leverage engagement tools directly on the digital receipt, potentially incentivizing marketing opt-ins, collecting feedback, and enrolling customers into loyalty programs. This feature also allows for a unified view of customers' purchasing behavior by connecting online and offline customer identities.

**In-Store Personalization**: refive's phygital touchpoints aim to enable retailers to interact with customers in new ways. By identifying new and repeat customers, this feature potentially gives retailers the opportunity to turn occasional shoppers into regulars and regulars into loyal fans.

**Offers**: Retailers can set up interactive, personalized offers, updates, and recommendations on the digital receipt, according to the vendor. These offers can be static or personalized based on custom variables and past purchase behavior, potentially providing customers with discounts and personalized offers based on their preferences.

**Loyalty**: refive aims to enable customers to participate in a loyalty program embedded in the digital receipt. With just one click, customers can enroll and track their progress automatically. This feature also allows for the connection of online and offline loyalty programs for a consistent experience.

**Feedback**: Customers can provide real-time feedback directly on the digital receipt, potentially allowing retailers to follow up and gather more insights into their thoughts and experiences. Positive feedback can potentially be converted into positive reviews on platforms like Google Maps and Tripadvisor.

**Reviews**: According to the vendor, refive automatically offers customers the option to leave a review on Google Maps or Tripadvisor, potentially increasing the number of online reviews to potentially improve search rankings and attract new customers. This feature aims to help enhance the retailer's online presence.

**Newsletter Signups**: Retailers can collect marketing opt-ins from customers each time they claim their digital receipt, potentially using this data to create and build personalized marketing campaigns. According to the vendor, relevant offers and updates can be sent to customers to potentially boost sales and improve customer retention.

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refive

Overview

What is refive?