Name: Regal.io
Rating: 9 (1 reviews)
Author: Regal.io

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Document Generation

Visitor Management

Visual Collaboration

Workflow

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Application Lifecycle Management (ALM)

Change and Configuration Management

Cloud Storage

Data Fabric

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Email Encryption

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

SaaS Management

Software-Defined WAN

Virtual Desktop Infrastructure (VDI)

Web Application Firewalls

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Consumer Ratings & Reviews

Content Management

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Public Relations (PR)

Real-Time Interaction Management

Screen and Video Capture

Social Media Management

Social Media Publishing

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Point of Sale

eCommerce

Sales

Insider Risk Management

Secure Service Edge (SSE)

Security

3D Modeling

Equation Editors

Forestry

Legal Research

Municipal

Utilities

Vertical-Specific

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### Caller Identification
User sentiment about Regal.io's caller identification capabilities is consistently positive. Reviewers praise the effectiveness of Regal's branded caller ID feature in increasing call connections and improving answer rates. The ability to remove spam flags and ensure that customers recognize the brand when receiving calls has been a significant advantage for users. Additionally, the reporting dashboards with carrier-level performance data have been highlighted as valuable tools for optimizing branding strategies and monitoring success. Despite some minor integration challenges and limitations in contact attribute management, users appreciate the overall impact of Regal's caller identification features on enhancing customer engagement and agent efficiency.

### SMS and Voice Communication
Users unanimously praise Regal.io's sms and voice communication capabilities. The branded caller ID feature, coupled with personalized outreach options, has significantly enhanced communication effectiveness. Reviewers highlight the ease of setting up mixed contact journeys that include SMS and outbound dialing, allowing for targeted and timely engagements with potential customers. Additionally, the support provided by the Regal team is consistently commended for its responsiveness and assistance in optimizing sms and voice communication strategies.

### Communication Efficiency
Users generally agree that Regal.io's efficiency in communication and identification has significantly improved agent performance and response times. The consensus among reviewers is that Regal's communication efficiency capabilities have effectively addressed issues related to calls being marked as spam, leading to enhanced brand recognition and increased connection with customers. The streamlined processes implemented by Regal have resulted in a more efficient and productive communication system, allowing for smoother interactions and improved overall performance. Reviewers appreciate the quick response times and ease of use provided by Regal's communication efficiency features, highlighting the positive impact on agent efficiency and call prioritization.

### Customer Journeys
Users consistently praise Regal.io's customer journey orchestration capabilities. The platform's ability to create personalized and targeted campaigns based on user actions within the product has garnered positive feedback. Customers appreciate the interactive and engaging experiences tailored to their specific needs, providing valuable insights into user behavior and preferences. Regal.io's customer journeys feature empowers businesses to drive results through highly targeted and personalized campaigns, showcasing its strength in enhancing customer interactions and driving engagement.

### Customer Outreach
Users consistently praise Regal.io's customer outreach capabilities. They highlight the platform's effectiveness in removing spam flags, ensuring branded outreach, and improving connection rates with customers. The reporting dashboards and journey orchestration system are commended for enhancing sales conversions and increasing income. Despite some minor drawbacks such as issues with data model integration and contact attribute management, users appreciate the overall positive impact of Regal.io on their customer outreach strategies.

### Sales Enhancement
Users generally praise Regal.io's sales enhancement capabilities. The platform's ability to streamline the sales process, prioritize calls efficiently, and drive sales and marketing efforts across various customer engagement platforms has been well-received. While some users have noted minor drawbacks such as integration issues with Salesforce, overall, Regal.io has proven to be a valuable tool in increasing sales conversions and boosting ROI for businesses. The flexibility and effectiveness of Regal.io's sales enhancement features have contributed positively to achieving sales targets and improving overall efficiency for sales teams.

### Lead Generation
Users have expressed a mix of opinions regarding Regal.io's lead generation capabilities. While many have lauded the platform for its ability to enhance lead speed and increase conversion rates, some have raised concerns about the integration with Salesforce and the lack of certain lead management features. Despite these drawbacks, the general consensus leans towards the positive impact of Regal.io's lead generation functionality on sales and marketing efforts.

### Campaign Management
Users consistently highlight Regal.io's campaign management capabilities as a key strength, emphasizing the platform's ability to create targeted and personalized campaigns that drive results. While some users express a desire for expanded email campaign features, overall, Regal.io's campaign management functionality is praised for its effectiveness in driving sales and customer engagement. The platform's focus on event-based triggers and journey builder tools allows businesses to tailor their campaigns to specific customer needs, resulting in increased sales and lead generation.

Users of Regal.io have reported significant improvements in their sales conversions, thanks to the flexibility offered by the platform's journey orchestration system. By strategically engaging with customers at specific moments in their customer journey based on characteristics and actions, users have been able to increase their conversion rates effectively. The ability to set up and execute experiments quickly and efficiently has simplified the complexity of integrating phone and SMS campaign communications, allowing users to optimize their outreach strategies. 

Regal.io also provides valuable data for analysis, enabling users to gain insights into the effectiveness of their phone and SMS campaigns. The automated task creation feature eliminates guesswork in reaching out to customers, ensuring that no leads fall through the cracks. Additionally, the inclusion of branded caller ID in Regal.io has proven to enhance pickup rates and customer engagement, improving overall communication with clients. The journey builder empowers business operations teams to configure the functionality of the tool without relying on constant engineering support, streamlining operations. The excellent analytics provided by Regal.io offer detailed insights into sales activities, allowing users to understand what is happening, where, when, and with whom. With its webhook feature and excellent data integration capabilities, Regal.io offers unparalleled flexibility and interoperability.

Another significant benefit reported by users is the removal of spam flags on phone calls achieved with Regal.io. By improving answer rates and enhancing customer perception of the brand, this feature has led to increased customer interactions and improved agent efficiency. Users have also utilized Regal.io's call flow organization and prioritization capabilities based on criteria in Salesforce and partner expectations, further optimizing their operations.

The drag-and-drop feature within Regal.io facilitates easy creation of customer engagement events and designing effective conversation channels for enhanced lead generation and improved conversion rates. Implementing Regal.io's branded caller ID has resulted in improved answer rates and call connections for users. Moreover, the concierge program offered by Regal.io, encompassing branded caller ID, journey builder, and SMS and voice communication, has yielded great results for users, including increased customer interactions, enhanced communication between sales agents and clients, and boosted ROI.

In summary, Regal.io proves to be a valuable solution for businesses looking to enhance their sales conversions and improve customer engagement. With its journey orchestration system, automated task creation, branded caller ID, analytics, and flexible features like webhook integration, Regal.io addresses key business problems such as ineffective phone and SMS campaigns, low answer rates, spam issues, inefficient call flows, and lack of customer insights.

Improved Connect Rates: Users have experienced significant improvements in connect rates using Regal.io, thanks to enhanced filtering and caller ID features. Several reviewers have mentioned that this has resulted in higher answer rates and overall performance for their businesses.

Valuable Reporting Dashboard: The reporting dashboard in Regal.io has been praised by many users for providing valuable insights into carrier performance. This feature allows businesses to optimize their branding strategies and monitor success. Users appreciate being able to make data-driven decisions easily with the help of these dashboards.

Proactive Strategy Recommendations: Many users appreciate the proactive strategy recommendations provided by Regal.io. These recommendations help them improve their marketing efforts and drive better results. Reviewers have found these suggestions to be helpful in increasing sales conversion and customer engagement.

Buggy Platform: Some users have experienced bugs while using Regal.io, although they acknowledge that the platform has improved over time.

Lack of Email Campaigns: Several reviewers have mentioned the downside of not having email campaigns in Regal.io. However, they understand that this feature is being worked on and look forward to its availability.

Inefficient Data Model: Users have expressed frustration with the use of phone numbers as the primary key in Regal.io, as it does not align with their data model. This has caused friction and a need to constantly work around this limitation.

Regal.io (formerly Regal Voice) is an outbound phone and SMS sales solution built to drive more conversations with customers. It uses prospect behavior to personalize outreach, and users can add branded calls and texts to increase answer rates or leverage journeys and sales dialers to improve effectiveness. Regal.io aims to give sales teams a unified agent desktop to boost on-call conversion.

Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.

Credits

Monthly

Starter

Text-Em-All

Zero

Growth

AppsFlyer

Regal.io

Customer Engagement

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Customer Engagement Platforms

Regal.io
Formerly Regal Voice

Overview

What is Regal.io?