Regpack

Affordability and Flexibility: Many users have praised RegPack for its affordability and flexibility, as it allows them to customize every aspect of their forms without technical assistance. Some reviewers mentioned that this feature has been particularly helpful in tailoring registration sites specific to their event needs.

Helpful Customer Support and Training: Users have found the customer support provided by RegPack to be helpful, with quick response times and one-on-one training. Several reviewers appreciated the assistance they received from the staff in setting up forms and answering their questions.

Ease of Use and Customization Options: The ease of use and customization options offered by RegPack have been highly appreciated by users. They liked being able to easily create time units, manage registrants, and pull necessary reports quickly. Additionally, some reviewers mentioned that RegPack's clarity and adaptability make it a versatile solution for various applications.

Confusing and Frustrating User Interface: Many users have found the user interface of the software to be confusing and frustrating, with some mentioning that it is especially challenging for new users. There are difficulties in finding answers to simple questions, and even with the use of templates, the system is not intuitive.

Lack of Immediate Assistance: Users express disappointment with the customer service model, specifically the lack of a help desk number for immediate assistance. Relying solely on email communication for technical support has been time-consuming for them, and they prefer the option to speak directly over the phone.

Glitches and Unreliable Features: Several users mention encountering glitches and features that do not work as expected. They often need to contact support staff for assistance due to these issues. Additionally, certain fields such as phone number fields are inconvenient and prone to errors.

Users have provided the following recommendations for Regpack based on their experiences:

Consider other options: Some users feel that the lower price point of Regpack may not be worth it and suggest looking elsewhere for a suitable alternative.

Utilize client success manager: For a successful experience with Regpack, users recommend finding and working closely with a client success manager who can provide guidance and support.

Customizable registration platform: Many users recommend Regpack for its ability to customize registration platforms. While it may take some time for administrators and users to get used to it, Regpack offers flexibility in creating detailed and lengthy event registrations.

In addition, users appreciate Regpack's staff who are always available to provide quick assistance and solutions. They find Regpack easy to use, customizable, and well-suited for training specialists, frequent event holders, and collecting payment for camps. To make the most of Regpack, users suggest working closely with a project manager to learn how to develop, create, and manage reports. Starting early and planning out forms can also help minimize manual work.