Replay Call Recording

Replay Call Recording by Trisys Inc. is a software solution designed to provide businesses of all sizes with a user-friendly interface for managing call records. According to the vendor, it offers a web-based platform that allows users to easily access and handle call recordings from any internet-connected device. Replay Call Recording is suitable for various professions and industries, including call centers, customer service, sales and marketing, legal and compliance, and healthcare.

Key Features

Browser Based Interface: Replay Call Recording provides a user-friendly browser-based interface that enables effortless access and management of call recordings. Users can conveniently search, locate, and play recordings directly from the browser interface.

Flexible Playback Options: Users have the flexibility to play, download, or email call recordings as needed. This feature allows for seamless sharing of call recordings with relevant parties for review or documentation purposes.

Compatibility with Ethernet Networks: Replay Call Recording is compatible with both switched and hub-based Ethernet networks, providing businesses with the flexibility to integrate the software into their existing network infrastructure without extensive reconfiguration.

Robust Security Measures: Replay Call Recording offers advanced role-based security, ensuring that only authorized individuals have access to call recordings. Organizations can define different user roles with specific permissions, allowing them to control viewing, playback, and management of call recordings.

Optional Encryption of Recordings: Replay Call Recording provides the option to encrypt call recordings, adding an extra layer of security for sensitive conversations. Encrypted recordings are safeguarded and can only be accessed by authorized users with the decryption key.

Comprehensive Call Metrics Tracking: Replay Call Recording captures and tracks various call metrics, including ring time, on-hold times, abandoned calls, and more. This feature provides valuable insights into call handling and performance, enabling businesses to analyze and optimize their call processes.

Universal Compatibility with .WAV Files: Call recordings are saved in the widely supported .WAV file format. This ensures compatibility with various media players and applications, simplifying the playback and sharing of recordings.

Automated Archiving and Backup: Replay Call Recording includes built-in functionality for automated archiving and backup of call recordings. This feature ensures the safety and preservation of recordings by automatically archiving and backing them up at regular intervals, minimizing the risk of data loss.

Flexible Storage Options: Replay Call Recording offers flexible storage options for call recordings, allowing businesses to choose between local/network drives or Network Attached Storage (NAS)/Storage Area Network (SAN). This feature accommodates different storage requirements and infrastructures, ensuring scalability and efficient management of call recordings.

Pause and Restart Recording: Replay Call Recording provides the ability to pause and restart call recordings during conversations. This feature allows users to temporarily halt the recording when discussing sensitive or confidential information, ensuring privacy and compliance. Users can easily resume the recording when appropriate, ensuring a comprehensive record of the entire conversation.