Name: Replay Call Recording
Rating: 10 (1 reviews)
Author: Trisys

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Replay Call Recording by Trisys Inc. is a software solution designed to provide businesses of all sizes with a user-friendly interface for managing call records. According to the vendor, it offers a web-based platform that allows users to easily access and handle call recordings from any internet-connected device. Replay Call Recording is suitable for various professions and industries, including call centers, customer service, sales and marketing, legal and compliance, and healthcare.

## Key Features

**Browser Based Interface**: Replay Call Recording provides a user-friendly browser-based interface that enables effortless access and management of call recordings. Users can conveniently search, locate, and play recordings directly from the browser interface.

**Flexible Playback Options**: Users have the flexibility to play, download, or email call recordings as needed. This feature allows for seamless sharing of call recordings with relevant parties for review or documentation purposes.

**Compatibility with Ethernet Networks**: Replay Call Recording is compatible with both switched and hub-based Ethernet networks, providing businesses with the flexibility to integrate the software into their existing network infrastructure without extensive reconfiguration.

**Robust Security Measures**: Replay Call Recording offers advanced role-based security, ensuring that only authorized individuals have access to call recordings. Organizations can define different user roles with specific permissions, allowing them to control viewing, playback, and management of call recordings.

**Optional Encryption of Recordings**: Replay Call Recording provides the option to encrypt call recordings, adding an extra layer of security for sensitive conversations. Encrypted recordings are safeguarded and can only be accessed by authorized users with the decryption key.

**Comprehensive Call Metrics Tracking**: Replay Call Recording captures and tracks various call metrics, including ring time, on-hold times, abandoned calls, and more. This feature provides valuable insights into call handling and performance, enabling businesses to analyze and optimize their call processes.

**Universal Compatibility with .WAV Files**: Call recordings are saved in the widely supported .WAV file format. This ensures compatibility with various media players and applications, simplifying the playback and sharing of recordings.

**Automated Archiving and Backup**: Replay Call Recording includes built-in functionality for automated archiving and backup of call recordings. This feature ensures the safety and preservation of recordings by automatically archiving and backing them up at regular intervals, minimizing the risk of data loss.

**Flexible Storage Options**: Replay Call Recording offers flexible storage options for call recordings, allowing businesses to choose between local/network drives or Network Attached Storage (NAS)/Storage Area Network (SAN). This feature accommodates different storage requirements and infrastructures, ensuring scalability and efficient management of call recordings.

**Pause and Restart Recording**: Replay Call Recording provides the ability to pause and restart call recordings during conversations. This feature allows users to temporarily halt the recording when discussing sensitive or confidential information, ensuring privacy and compliance. Users can easily resume the recording when appropriate, ensuring a comprehensive record of the entire conversation.

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Professional

PhoneBurner

Replay Call Recording

Call Recording

Trisys

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Replay Call Recording

Overview

What is Replay Call Recording?