Name: Replicon Polaris PSA
Rating: 7.3 (6 reviews)
Author: Deltek | Replicon

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Data Integration

Data Lakehouse

Data Mapping

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Ethernet Switches

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Internet Security

Managed Detection and Response (MDR)

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Packet Analyzer

SQL Server Performance Monitoring

Storage Management

Tape Storage

Threat Intelligence

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Management

Survey & Forms Building

Video

Video Collaboration

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Application Security

Microsegmentation

Security

3D Modeling

Animation

Computer-Aided Design (CAD)

Municipal

Vertical-Specific

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Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.

ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

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ConnectWise PSA

Free Forever

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Grow

Scale

Teamwork.com

Replicon Polaris PSA

Professional Services Automation Software is a type of project management software for companies that need to plan, track, and invoice client projects. Beyond typical project management features like scheduling, task management, resource management, document management, and team collaboration, PSA tools also include features for generating quotes/estimates, invoicing, project & financial reporting, and otherwise communicating with clients.

Professional Services Automation

Likelihood to Recommend

Recently acquired by Deltek, Replicon delivers AI-powered Time and Resource management solutions for global businesses. The market-leading solutions provide a single source of truth for Time, Expense, Projects, Resources, Skills, Billing, Costing, Pay, Revenue Recognition, and labor &amp; Wage Compliance. Designed for global scalability and configurability, Deltek | Replicon enables businesses to drive both global governance and local administration across distributed teams, resulting in increased productivity and streamlined business operations. With 40 years of industry experience, Deltek | Replicon serves businesses across 85 countries and 25 industries, including the Fortune 100.

Deltek | Replicon

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Time sheets

Time consuming

Language barrier

Better notification

Employee time

Technical support

No easy

Project managers

Support staff

No easy way

Work on multiple

Multiple projects

Accurately track

Finance team

Project task

Work processes

Expense reports

Professional service

Paid time

Reports tab

Home

Professional Services Automation Software

My company utilizes Replicon [Polaris PSA] for our timesheets. It has not provided any challenges in the past.

Rejected timesheets are sometimes harder to update and send back.

How easily you can book time off, add new account codes, submit and save timesheets

No negative; we just use it for timesheets.

Associate Director, Digital

All of our organisation uses Replicon PSM for time sheets, time off and project management, as well as reporting. Because Replicon PSM can be accessed from anywhere, this makes it an ideal tool for our organisation.

Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
It's so easy use &amp; maintain.
Support team is really impressive, seem to know their product.
Reporting is a breeze.

One if the main messing functionalities is not having Mass Projects / Tasks Updates. It is very [time] consuming to update a new user to projects. The request for this had been ongoing for the last 6 months &amp; still no nearer to get this functionality.
Approving multiples time sheets need to be better.
Better notification from Replicon when something changes or upgrades to the system have been done.

Improvement in tracking employee hours &amp; time off.
Improvement in assigning employee to projects.
Improvement for the account managers to track what is happening to their projects.

Project Administator

Our entire organization utilizes Replicon PSM for the tracking of expenses, time sheets, time off requests and project management. Many of our employees work remotely. Having everyone use Replicon PSM for these daily activities makes it much easier for us stay organized and aware of each other.

Many of our employees work on multiple projects. Replicon PSM time sheets make it easy for them to accurately track their hours for each week.
Expense reports can be tedious and frustrating, but Replicon PSM has simplified it by allowing all of the information to be inputted on the site, including receipts, which can then be submitted for approval.
The Reports tab is very useful for administrators. The reports can be created and adjusted to pull exactly the information needed and saved easily for future use.

Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.

Improved ability to track employee hours and time off.
Improved ability to track and check employee expenses.
Iimproved ability to assign resources to projects.

Administrative Assistant

Replicon is used across the whole organization to track time and expenses. It is mainly used by the finance team to bill the customers, depending on who worked on what and for how long, and at the same time forward incurred expenses to the clients. The managers also used to manage time off, approve or deny requests for annual leave, or just record sick leave. 

Basically, anything that the company needs to know in order to pay the staff correctly and bill the customers.

Timesheets are pretty straightforward, you just have to choose a client/project/task that you worked on (in that order), and put the hours for each day. You can then specify if it is billable or not and that’s it, you can submit.
Time off are also very efficient, as you can select your days off from your calendar, and choose if it is a paid time off, sick leave, or other type of leave. By selecting a range of days, it automatically subtracts weekends, bank holidays, and gives you the remaining days off that you have (and if it is possible to request paid time off for example). The calendar view is very good.
Expenses management are very efficient, you just have to describe what you spent and select on what project or client, then put the incurred amount and upload scans of your receipts. It also handles different currencies which is good for international companies, and you can keep track of the approval status, to know when you are going to be reimbursed without asking the finance team.

There is no easy way to add a comment on an expense, you have to reopen a ticket to add a comment. But that might be how it is configured in our company.

It is very straightforward, so people tend to be encouraged to fill their timesheets on time, specially since they can do that on mobile. This means faster invoicing for clients, meaning getting paid faster.
Also, better expenses management, with a unified system where we can track all expenses incurred and create reports on them. This provides better visibility to see where we are wasting money.

Replicon Polaris PSA

Overview

What is Replicon Polaris PSA?