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Reply is designed to make customer service faster and smarter for e-commerce brands. Reply helps brands scale their customer service by providing an AI-powered solution, which the vendor claims can autonomously solve 60% of customer inquiries on both live chat and ticketing channels, and hands over inquiries to an agent in Zendesk when needed. boasts a customer list that includes Unilever, HiSmile, Glovo, and The Cosmopolitan Of Las Vegas.

Categories:  Chatbot Features

Has featureReduce customer service volume by 40-60% on both live chat and ticketing channels
Has featureImprove customer satisfaction thanks to immediate inquiry resolutions and a well-timed, seamless handover to support agents
Has featureProvide insights about the top customer inquiry types to keep improving incrementally Screenshots Integrations

Kustomer, Zendesk, Shopify, Khoros Care (Formerly Spredfast + Lithium), Magento Commerce, part of Adobe Commerce Cloud Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Our pricing is performance based: directly correlated with the amount of customer inquiries that we successfully resolve. Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)
50% Support Options

 Free VersionPaid Version
Live Chat
FAQ/Knowledgebase Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, Spanish