Reply.ai Reviews

We don't have enough ratings and reviews to provide an overall score.

Do you work for this company? Manage this listing

Reviews

Sorry, no reviews are available for this product yet

About Reply.ai

Reply is designed to make customer service faster and smarter for e-commerce brands. Reply helps brands scale their customer service by providing an AI-powered solution, which the vendor claims can autonomously solve 60% of customer inquiries on both live chat and ticketing channels, and hands over inquiries to an agent in Zendesk when needed.

Reply.ai boasts a customer list that includes Unilever, HiSmile, Glovo, and The Cosmopolitan Of Las Vegas.

Categories:  Chatbot

Reply.ai Features

Has featureReduce customer service volume by 40-60% on both live chat and ticketing channels
Has featureImprove customer satisfaction thanks to immediate inquiry resolutions and a well-timed, seamless handover to support agents
Has featureProvide insights about the top customer inquiry types to keep improving incrementally

Reply.ai Screenshots

Reply.ai Integrations

Kustomer, Zendesk, Shopify, Khoros Care (Formerly Spredfast + Lithium), Magento Commerce, part of Adobe Commerce Cloud

Reply.ai Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Our pricing is performance based: directly correlated with the amount of customer inquiries that we successfully resolve.

Reply.ai Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
15%
Mid-Size Companies (51-500 employees)
35%
Enterprises (> 500 employees)
50%

Reply.ai Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase

Reply.ai Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, Spanish