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Reply is designed to make customer service faster and smarter for e-commerce brands. Reply helps brands scale their customer service by providing an AI-powered solution, which the vendor claims can autonomously solve 60% of customer inquiries on both live chat and ticketing channels, and hands over inquiries to an agent in Zendesk when needed.
Reply.ai boasts a customer list that includes Unilever, HiSmile, Glovo, and The Cosmopolitan Of Las Vegas.
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
Our pricing is performance based: directly correlated with the amount of customer inquiries that we successfully resolve.
Reply.ai Customer Size Distribution
|Small Businesses (1-50 employees)||15%|
|Mid-Size Companies (51-500 employees)||35%|
|Enterprises (> 500 employees)||50%|
Reply.ai Support Options
|Free Version||Paid Version|
Reply.ai Technical Details
|Supported Languages:||English, Spanish|