TrustRadius Insights
Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage …
Starting at $49 per month per user
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What is Reply?
Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and…
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Pricing
Free
$0
Cloud
200 monthly data search credits
Business Starter
$49
Cloud
per month per user
Business Professional
$89
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://reply.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Reply?
Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and save the SDR team’s time.
Reply helps users to meet sales quota and book more meetings:
1. Email Finder to find valid email addresses in bulk on LinkedIn and Sales Navigator.
2. Multichannel Sequences with automated communication channels on one platform.
3. AI Email Assistant to generate unique, human-like email templates and optimize them for maximum conversion.
4. Email Warm-Up to build, maintain, and repair your sender reputation automatically.
5. Appointment Booking & Calendar to schedule meetings with prospects in a click.
6. Reporting dashboards with in-depth reports on sequences, calls, tasks, and team activity to track and improve performance.
7. Native CRM integrations, rich API, and Zapier to keep data in sync across the toolstack.
Reply Screenshots
Reply Integrations
Reply Competitors
Reply Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English, Spanish, Portuguese, Russian |
Reply Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 0% |
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Reviews and Ratings
(39)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage Reply to combine various communication channels like emails, SMS, LinkedIn, calls, and WhatsApp into a multichannel sequence, facilitating seamless outreach. This feature has been appreciated by users as it enables them to reach prospects through their preferred channels, increasing the chances of engagement.
The in-depth reporting features provided by Reply allow users to analyze and optimize each stage of their outreach sequences for better results. With the ability to conduct A/B testing of messages, users can refine their approach based on data-driven insights. This has proven valuable for many users who have been able to improve their open and response rates over time.
Reply's automation capabilities are highly regarded by users, particularly when it comes to follow-ups in outbound email campaigns or backlink outreach. By automating these tasks, users save significant time and effort, allowing them to focus on other critical aspects of their work. The software's support team also receives praise for their excellent assistance and quick response times, ensuring that users receive timely help whenever they encounter any issues.
Additionally, Reply excels at creating email cadences and personalized outreach campaigns. Users appreciate how the software streamlines the follow-up process based on recipient actions, enhancing efficiency and effectiveness. Whether it's requesting reviews or prospecting for new leads and customers, Reply's features enable users to automate tasks while maintaining a personalized touch in their communications.
Sales and business development departments find Reply especially useful for following up with inbound leads. The software allows them to manage and nurture leads until they become warm through automated email drip campaigns that incentivize recipient replies. Even the marketing team benefits from Reply's convenience and ease of use when occasional use is required.
With its advanced features and tools for managing sales engagement effectively, Reply stands out as one of the most popular AI-powered sales engagement platforms available. It caters to smaller companies by offering an affordable and user-friendly solution compared to other competitors in the market. The flexibility of monthly payments, as opposed to charging per seat per year, has been appreciated by users who value the option to adapt their subscription as needed. Overall, Reply serves as a valuable tool for automating follow-ups and improving prospect outreach, contributing to successful sales and business development strategies.
Native CRM Connections: Multiple users have praised Reply for its variety of native CRM connections, allowing seamless integration with other tools. This feature has been mentioned by several reviewers as a significant advantage of the software.
Efficient Marketing Automation: Reviewers have highlighted the extensive set of features Reply offers for efficient outbound and inbound marketing automation. Many users appreciate the ability to streamline their marketing processes using these functionalities.
User-Friendly Interface: Several users have expressed their appreciation for how easy it is to navigate and operate Reply without requiring advanced skills. The user-friendly interface has been commended for enabling smooth usage and reducing the learning curve associated with similar software.
Challenging Setup: Some users have found setting up Reply to be challenging, particularly for beginners. The ease of use needs to be addressed with a UX re-work in order to make the initial setup process more user-friendly.
Difficult Integration with Other Platforms: Several reviewers have mentioned that it is difficult to interrelate Reply with other platforms in a simpler and easier way. Urgent attention is needed to improve the integration with other platforms and make it more seamless for users.
Lack of Export Functionality: A common complaint among users is the inability to export results of particular campaigns in Reply. This limitation makes it difficult, especially when wanting to enter the results into a CRM system. Adding an export feature would greatly enhance usability and flexibility for users.
Users commonly recommend the following three things when using Reply:
- Integration with CRMs and a personalized feeling: Users appreciate how Reply integrates with CRMs and provides a personalized experience for both the sender and receiver. This feature makes it great for cold outreach.
- Booking a webinar for a good understanding of the platform: Users suggest booking a webinar to get a good understanding of Reply's platform. This allows them to fully grasp its capabilities and how it can benefit their sales process.
- Running a trial before fully committing: Users advise running a trial first with some data to see if Reply is a good fit for their sales process. This helps them determine if the platform meets their needs and provides an unbeatable ROI while being easy to use and offering great value for money.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
November 08, 2021
A popular automated Sales Engagement Suite
Reply is providing great sales engagement services. It has all the smart functionalities we need in a sales engagement tool. To contact our prospects wherever
they enable us to combine emails, SMS, LinkedIn, calls, and WhatsApp
communications into a multichannel sequence, also producing and executing
assignments. With its in-depth reporting features, we can now easily figure out
which sequence stages produce better results, A/B test our messages, and
measure our team performance over time. It facilitates us both in marketing and
sales departments to achieve our objectives.
- To automatically sync our data, and keep records up to date, it offers a variety of native CRM connections, seamless integration with other tools, a robust API, and the power of Zapier.
- I'm impressed by it, because it includes all of the capabilities I needed, as well as multivariate testing and, most significantly, an excellent reporting system.
- It offers an extensive set of features for efficient outbound and inbound marketing automation.
- With reporting and lead qualifying, the automation component is pretty powerful.
- There aren't a lot of formatting possibilities in emails but it does not affect the delivery of emails.
- Connecting to some third-party mail servers is a little more difficult than it should be, but it isn't a problem.
- Reply offers a fantastic user experience. It's simple to set up, use, and personalize each email, and you can see a preview of how it'll look before you send it.
- Email tracking.
- Templates.
- Integrations.
- Content management.
- It helps me to streamline and improve my sales outreach and enables us to get more from our business.
- It had a beneficial impact on the performance of our company, increase our productivity, and provided us with a cost-effective solution.
We
use Reply for our outbound sales initiatives, and the system performs
excellently for us, outperforming any other platform. This is a fantastic
product that offers excellent value for money. I chose this above others for a
range of factors like it has made it simple for us to start up cold outreach
campaigns and execute quick and easy messaging tests. I think the Reply tool is
best for our company because it does a good job of solving our problem of
scaling outbound sales effectively and at a very reasonable price.
October 31, 2021
Best AI-powered customer engagement platform
Reply is one of the most used AI-powered
sales engagement platforms available on the market. It has the best features and
tools to manage sales engagement to another level. It automates multichannel touch points with leads and customers throughout the sale process. I have been using
Reply since last year in my organization and it is my go-to platform to
manage any other business and sales operations effectively.
- Reply does everything on its own, from email search on LinkedIn to booking meetings on the platform; I can easily manage all the operations successfully in the platform.
- It saves a lot of my time and effort, which I spent on these things in the past.
- Another great feature that I like the most in Reply is that it allows you to create a template for different teams within minutes.
- I can easily navigate things on my own and do not require a lot of knowledge to start working.
- The drawback of Reply that it was not easy to set up at first.
- UI needs to be friendlier and easily manageable. Integration with other platforms needs to be addressed on an urgent basis. Integration of Reply is not that great as compared to other platforms available in the market.
- Activity of link.
- Automation and email tracking.
- Easy templates.
- Efficient integration.
- I can have different templates for different departments, according to needs.
- It also offers a sequence to create emails and personalize emails according to the requirements to have a good impact on sales.
- Great role in improving the productivity of our organization.
Its customer service is very professional. They
respond to my messages within a few minutes. I recently had a hard time creating templates, and their representative gives me the right workable solution, which makes me more comfortable using the platform on the next step.
It helps me to easily target the audience and target customers in a
well-defined way. The dashboard is great, intuitive in nature, and easy to use.
September 22, 2021
Highly composed sales engagement platform offering good value for money
We have been using Reply as a Sales Engagement Platform in our company. Ever since we began using the software it has worked as a significant and pronounced solution for automating different kinds of follow-ups, regarding outreach campaigns that include different kinds of backlink outreach campaigns and co-marketing campaigns. So far we have had a spectacular time with the software. It has been working efficiently in some of the departments of our organizations with great zeal. Also, I find the support of Reply to be very good and quick. Reply is always there in a timely manner to give out the best replies.
- This product gives me the liberty to very easily and freely navigate all things on my own, which does not require many skills to start working.
- This product gives us the leverage of creating our own tailored and personalized templates for our teams in just a matter of minutes.
- This program is so automated that it performs everything on its own from LinkedIn to email search, to even booking meetings.
- I found the onboarding process pretty great and efficient. I am really happy with the overall customer support. They are some of the nicest people I have met who are there to willingly help me at any time of need and problem.
- Their usability is also hands down very good. However, I find their user interface to be slightly less user-friendly, so there is some degree of scope in the improvement of their user intuitiveness and user-friendliness.
- Firstly, the software is not very easy to set up. Initially, it could be challenging for beginners to start.
- Secondly, with this platform, you are unable to interrelate it to any other platform in a simpler and easier way.
- Email integration is effective.
- Templates.
- Content management.
- CRM is amazing.
- The software works great without any hiccups or discrepancies.
- This product has definitely saved a lot of time and energy that we would have otherwise spent on different mass email campaigns.
- It has also helped us gain different insights on our several and multiple outbound business efforts.
- Outreach and Mailchimp
Reply is a very good and widely known platform. I find it to be a lot more sophisticated and composed. I believe this tool works great for both large and small companies, which makes it stand out. There are so many other tools that work great, but they are restricted to the type and size of certain companies. With Mailchimp the email chain automation was not up to the mark and we faced a lot of problems due to it. However, Reply has solved all those issues.
June 03, 2021
Excellent outbound email tool
We use Reply for outbound email campaigns. It's a great solution for automating follow-ups about specific outreach campaigns, such as when reaching out to customers about getting reviews, backlink outreach campaigns, co-marketing campaigns, or even just straight-up outbound lead and customer prospecting. We're able to personalize the emails and automate a lot of the tasks, rather than sending each one manually via Gmail.
- Small batch outbound campaigns.
- Personalized emails.
- Automated follow-up sequences.
- Using multiple users and the extension was a little tricky.
- Personalized emails.
- Automated outbound sequences.
- Split testing email campaigns.
- Increased efficiency by automating outreach.
- Increased results by testing to find what works best.
These tools are great, but they aren't built for what we use Reply for. Reply is perfect for doing these outbound campaigns at scale, whereas with ActiveCampaign and Vitally we were trying to turn the tools into something they are not.