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Reply

Reply

Overview

What is Reply?

Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and…

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Recent Reviews

TrustRadius Insights

Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage …
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A great alternative

9 out of 10
May 24, 2019
Incentivized
I used Reply to send sales email campaigns to prospects. Reply is an affordable and easy to use solution for smaller companies. I found it …
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Pricing

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Free

$0

Cloud
200 monthly data search credits

Business Starter

$49

Cloud
per month per user

Business Professional

$89

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://reply.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month per user
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Product Details

What is Reply?

Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and save the SDR team’s time.

Reply helps users to meet sales quota and book more meetings:

1. Email Finder to find valid email addresses in bulk on LinkedIn and Sales Navigator.

2. Multichannel Sequences with automated communication channels on one platform.

3. AI Email Assistant to generate unique, human-like email templates and optimize them for maximum conversion.

4. Email Warm-Up to build, maintain, and repair your sender reputation automatically.

5. Appointment Booking & Calendar to schedule meetings with prospects in a click.

6. Reporting dashboards with in-depth reports on sequences, calls, tasks, and team activity to track and improve performance.

7. Native CRM integrations, rich API, and Zapier to keep data in sync across the toolstack.


Reply Screenshots

Screenshot of Screenshot of Multichannel sequencesScreenshot of Reply Chrome extensionScreenshot of Cloud callsScreenshot of Reposts and statsScreenshot of Tasks dashboard

Reply Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, Spanish, Portuguese, Russian

Frequently Asked Questions

Reply starts at $49.

Outreach, Salesloft, and PersistIQ are common alternatives for Reply.

The most common users of Reply are from Small Businesses (1-50 employees).

Reply Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)0%
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Comparisons

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Reviews and Ratings

(39)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage Reply to combine various communication channels like emails, SMS, LinkedIn, calls, and WhatsApp into a multichannel sequence, facilitating seamless outreach. This feature has been appreciated by users as it enables them to reach prospects through their preferred channels, increasing the chances of engagement.

The in-depth reporting features provided by Reply allow users to analyze and optimize each stage of their outreach sequences for better results. With the ability to conduct A/B testing of messages, users can refine their approach based on data-driven insights. This has proven valuable for many users who have been able to improve their open and response rates over time.

Reply's automation capabilities are highly regarded by users, particularly when it comes to follow-ups in outbound email campaigns or backlink outreach. By automating these tasks, users save significant time and effort, allowing them to focus on other critical aspects of their work. The software's support team also receives praise for their excellent assistance and quick response times, ensuring that users receive timely help whenever they encounter any issues.

Additionally, Reply excels at creating email cadences and personalized outreach campaigns. Users appreciate how the software streamlines the follow-up process based on recipient actions, enhancing efficiency and effectiveness. Whether it's requesting reviews or prospecting for new leads and customers, Reply's features enable users to automate tasks while maintaining a personalized touch in their communications.

Sales and business development departments find Reply especially useful for following up with inbound leads. The software allows them to manage and nurture leads until they become warm through automated email drip campaigns that incentivize recipient replies. Even the marketing team benefits from Reply's convenience and ease of use when occasional use is required.

With its advanced features and tools for managing sales engagement effectively, Reply stands out as one of the most popular AI-powered sales engagement platforms available. It caters to smaller companies by offering an affordable and user-friendly solution compared to other competitors in the market. The flexibility of monthly payments, as opposed to charging per seat per year, has been appreciated by users who value the option to adapt their subscription as needed. Overall, Reply serves as a valuable tool for automating follow-ups and improving prospect outreach, contributing to successful sales and business development strategies.

Native CRM Connections: Multiple users have praised Reply for its variety of native CRM connections, allowing seamless integration with other tools. This feature has been mentioned by several reviewers as a significant advantage of the software.

Efficient Marketing Automation: Reviewers have highlighted the extensive set of features Reply offers for efficient outbound and inbound marketing automation. Many users appreciate the ability to streamline their marketing processes using these functionalities.

User-Friendly Interface: Several users have expressed their appreciation for how easy it is to navigate and operate Reply without requiring advanced skills. The user-friendly interface has been commended for enabling smooth usage and reducing the learning curve associated with similar software.

Challenging Setup: Some users have found setting up Reply to be challenging, particularly for beginners. The ease of use needs to be addressed with a UX re-work in order to make the initial setup process more user-friendly.

Difficult Integration with Other Platforms: Several reviewers have mentioned that it is difficult to interrelate Reply with other platforms in a simpler and easier way. Urgent attention is needed to improve the integration with other platforms and make it more seamless for users.

Lack of Export Functionality: A common complaint among users is the inability to export results of particular campaigns in Reply. This limitation makes it difficult, especially when wanting to enter the results into a CRM system. Adding an export feature would greatly enhance usability and flexibility for users.

Users commonly recommend the following three things when using Reply:

  1. Integration with CRMs and a personalized feeling: Users appreciate how Reply integrates with CRMs and provides a personalized experience for both the sender and receiver. This feature makes it great for cold outreach.
  2. Booking a webinar for a good understanding of the platform: Users suggest booking a webinar to get a good understanding of Reply's platform. This allows them to fully grasp its capabilities and how it can benefit their sales process.
  3. Running a trial before fully committing: Users advise running a trial first with some data to see if Reply is a good fit for their sales process. This helps them determine if the platform meets their needs and provides an unbeatable ROI while being easy to use and offering great value for money.

Attribute Ratings

Reviews

(1-10 of 10)
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Ryan Dury | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Reply is providing great sales engagement services. It has all the smart functionalities we need in a sales engagement tool. To contact our prospects wherever they enable us to combine emails, SMS, LinkedIn, calls, and WhatsApp communications into a multichannel sequence, also producing and executing assignments. With its in-depth reporting features, we can now easily figure out which sequence stages produce better results, A/B test our messages, and measure our team performance over time. It facilitates us both in marketing and sales departments to achieve our objectives.
Christy claire | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Reply is one of the most used AI-powered sales engagement platforms available on the market. It has the best features and tools to manage sales engagement to another level. It automates multichannel touch points with leads and customers throughout the sale process. I have been using Reply since last year in my organization and it is my go-to platform to manage any other business and sales operations effectively.
Kevin Koufos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been using Reply as a Sales Engagement Platform in our company. Ever since we began using the software it has worked as a significant and pronounced solution for automating different kinds of follow-ups, regarding outreach campaigns that include different kinds of backlink outreach campaigns and co-marketing campaigns. So far we have had a spectacular time with the software. It has been working efficiently in some of the departments of our organizations with great zeal. Also, I find the support of Reply to be very good and quick. Reply is always there in a timely manner to give out the best replies.
Michael Glover | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Reply for outbound email campaigns. It's a great solution for automating follow-ups about specific outreach campaigns, such as when reaching out to customers about getting reviews, backlink outreach campaigns, co-marketing campaigns, or even just straight-up outbound lead and customer prospecting. We're able to personalize the emails and automate a lot of the tasks, rather than sending each one manually via Gmail.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Reply acts as a personal email drip campaign tool for our org. We send out hundreds of invitations to researched leads and we use Reply to manage the campaigns. It’s a great tool to manage cold leads that you don’t want bogging down a CRM until they turn into warm leads through a reply.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I used Reply to send sales email campaigns to prospects. Reply is an affordable and easy to use solution for smaller companies. I found it easy to use and simple to learn. Reply is an affordable alternative to Outreach. I like that Reply allows users to pay by the month. Other services charge per seat, per year. Reply is the perfect tool for small and upcoming companies.
Zee Gimon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Reply.io is a useful tool for following up with our inbound leads and it is mainly being used by our Sales/Business Development Department because most of the time, they are the ones who are following up leads. However, my marketing team uses Reply every once in a while as well and we find it convenient and easy to understand.
Doc Bolton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'm the sole user of Reply in our organization. I use Reply to reach out to new potential users for our technology. Generally, I use Reply to automate the process of sending an introductory email to learn more about the organization we're prospecting. I send out a few hundred emails to agencies each week to learn more about the services each agency provides to determine if they're a fit for our product. Reply saves me hours each week from having to actually manually send those emails.
Dailius Wilson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I currently do not have an internal solution for supporting my outbound email marketing needs so personally took it upon myself to purchase Reply.io. It assists me with creating email cadences, creating personalized outreach campaigns and streamlines the follow-up process by recommending certain events based on user actions.
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