- Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer.
- Invites only happy customers to review online.
- I cannot think of any cons.
RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction.
According to the vendor, RepuGen effortlessly increases a company’s online reviews through a fully integrated and automated patient outreach process. Users will be notified the moment a patient has a negative experience, so they can reach out to perform service recovery before a negative review is posted.
Practice managers get their own dashboard to monitor, manage and improve their patient experience. Also, administrators are provided the tools to oversee their efforts and ensure that each unhappy patient is contacted in a timely manner.
|1 Provider||$129||per provider/per month|
|2-5 Provider||$99||per provider/per month|
|6-9 Provider||$79||per provider/per month|
|10+ Providers||Contact for quote|
|Free Version||Paid Version|
|Video Tutorials / Webinar|
|Supported Countries:||United States of America, India, Canada|