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Social Suite by Reputation.com

Social Suite by Reputation.com
Formerly Nuvi

Overview

What is Social Suite by Reputation.com?

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in…

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Recent Reviews

TrustRadius Insights

NUVI is a versatile tool that is widely used across various departments for different purposes. The marketing department relies on NUVI to …
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NUVI is the BEST

9 out of 10
October 08, 2018
Incentivized

Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social …

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Powerful tool

8 out of 10
May 05, 2016
Nuvi is used by our communications team to provide social media analytics on our campaigns and general brand awareness. It allows us to …
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Affordable insight

10 out of 10
May 04, 2016
We have been using NUVI across our organization for the past 6 months and are now using it as a tool on nearly half of our client …
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Read all reviews
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Pricing

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What is Social Suite by Reputation.com?

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

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Product Details

What is Social Suite by Reputation.com?

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.

Social Suite by Reputation.com Features

  • Supported: Social Monitoring and Listening
  • Supported: Real-time Social Analytics
  • Supported: Social Media Research
  • Supported: Social Media Publishing
  • Supported: Page Analytic Dashboards

Social Suite by Reputation.com Integrations

Social Suite by Reputation.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Chinese, Russian, Spanish

Frequently Asked Questions

The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.

Brandwatch, Quid, and Salesforce Marketing Cloud Social Studio (retiring) are common alternatives for Social Suite by Reputation.com.

Reviewers rate Social Analytics & Insight highest, with a score of 8.3.

The most common users of Social Suite by Reputation.com are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

NUVI is a versatile tool that is widely used across various departments for different purposes. The marketing department relies on NUVI to monitor online posts about the business and track shared links, providing valuable data over time. This enables them to generate reports that clients love, particularly in crisis situations. For the PR department, NUVI is essential in tracking mentions of the corporate office and divisions, helping them stay informed about internal company happenings and maintain community relations. Meanwhile, the Digital team finds NUVI useful for ad-hoc projects and continuous monitoring of mentions. They appreciate features like the ability to preview mentions before pulling them in and the informative dashboard provided by NUVI.

NUVI proves its worth by serving as a primary tool for brand monitoring, sentiment tracking, audience profiling, influencer identification, channel monitoring, and more. It benefits both day-to-day operations and high-level strategic decision making within an organization. Users find that NUVI helps drive significant ROI in social media ad spend while also providing comprehensive social media analytics and reporting, saving time in analyzing and building reports for clients. Whether it's social monitoring, listening, report generation, or identifying key influencers, NUVI has proven its value in the field.

Furthermore, NUVI plays a vital role in keeping track of online conversations about brands and industries. It serves as a useful tool for posting on social media channels, running analytics reports, managing properties on a corporate and property level, and synchronizing collaboration efforts for multiple properties. When it comes to customer distress tracking in real-time or keeping an eye on competitors' activities, NUVI excels in building community engagement, boosting sales, creating relevant content to increase visibility and shareability.

Moreover, NUVI is particularly valued during high-profile transitions where real-time social media monitoring is crucial. Customers benefit from identifying gaps in their social media activity and staying abreast of conversations surrounding their brand through NUVI. NUVI is praised for its ability to monitor mentions across all social networks, providing users with multiple perspectives in real-time. Thereby, it empowers users to implement a successful social strategy.

Organic conversations surrounding clients' products and services can be effectively tracked and analyzed using NUVI. It allows for brand monitoring, competitor tracking, and analysis of success or failure in social media marketing campaigns. Users appreciate the user-friendly dashboard and simple reporting features that enable them to easily share insights with executives. The sentiment tool provided by NUVI allows users to analyze data and make informed decisions to adjust campaign branding. Additionally, NUVI proves to be a valuable tool for finding brand champions and influential individuals for campaign promotions. It serves as a powerful reputation management tool that saves time and provides valuable information.

Users of NUVI have expressed their satisfaction with the support they receive from NUVI's customer success manager. While some users have expressed a desire for the ability to track LinkedIn data, they still find value in using NUVI to discover qualified individuals to reach out to on social networks and engage with them.

NUVI is widely used for reporting client social media campaigns, segmenting social media channels, monitoring competitor reach and activity, and monitoring conversations leading up to live events. It not only enhances social media service offerings but also provides interactive and detailed reporting, allowing users to quickly create profiles, monitor client intelligence, and generate customized reports.

Mobile alerts provided by NUVI keep users connected while on the go and ensure that they never miss important developments in their social media landscape. However, it is worth noting that some users have reported mixed experiences with NUVI's data and reporting capabilities, finding them time-consuming and not delivering the desired results. Additionally, there have been challenges reported by some users when attempting to cancel their subscription, resulting in frustration and a lack of transparency.

In summary, NUVI has proven itself as a valuable tool across various departments within organizations. From marketing to PR to the digital team, different teams benefit from its diverse range of use cases. Whether it's providing rich data for crisis situations or tracking community relations, NUVI helps organizations stay ahead in the ever-evolving digital landscape. With its comprehensive monitoring capabilities for brand mentions and sentiment analysis, coupled with detailed reporting features, NUVI empowers businesses to make informed decisions, enhance their social media strategies, and drive tangible results.

Easy-to-use interface: Many users have mentioned that NUVI's interface is easy to use and navigate. Some reviewers have stated that it is simple to set up monitors and access the various dashboards, making it a user-friendly tool for social media monitoring.

Powerful graphing capabilities: Several users have praised NUVI's graphing capabilities, which allow them to visualize mention volume and geography. This feature enables users to analyze data in a more meaningful way and gain insights into trends and patterns across different locations.

Excellent customer support: Numerous reviewers have highlighted NUVI's exceptional customer support. They appreciate the quick response times and effective problem-solving provided by the team. Some users specifically mentioned their account managers or client representatives as being helpful and attentive throughout their experience with NUVI.

  1. Lack of historic data: Some users have expressed a desire for NUVI to have the ability to pull historic data, as they find the current lack of this feature limiting in their analysis and decision-making processes.

  2. Chart export limitations: Users have found the chart export feature in NUVI to be lacking, as the exported images have white text which does not work well when inserting them into Word documents or PowerPoint slides. This has caused inconvenience and extra effort for these users when sharing their findings with others.

  3. Issues with search feature: Users have experienced issues with the search feature in NUVI, noting that it sometimes does not pull accurate results or any results at all. This inconsistency can be frustrating for users who rely on accurate and comprehensive search results for their social media monitoring needs.

Users of NUVI commonly recommend the following:

  • Refining the monitor for optimal results and considering the cap on mentions: Some users suggest fine-tuning the monitoring settings to achieve more accurate and relevant data. They also mention that the cap on mentions can pose a challenge for organizations with smaller budgets.

  • Speaking to a sales associate and knowing specific requirements: Users advise potential customers to have a clear understanding of their needs and objectives before investing in NUVI. They recommend speaking to a sales associate to determine if NUVI is the right fit for their company.

  • Taking advantage of customer support and integration capabilities: Many users highlight the importance of utilizing NUVI's customer support for seamless integration and real-life use of the product. They also recommend exploring NUVI's integration capabilities with other tools.

Overall, users appreciate NUVI as an effective tool for social monitoring and marketing management. However, they also caution about certain limitations, specifically in regard to sentiment data and Facebook analysis. It is suggested that potential customers thoroughly research and demo NUVI before committing due to its price point.

Attribute Ratings

Reviews

(1-25 of 38)
Companies can't remove reviews or game the system. Here's why
Score 4 out of 10
Vetted Review
Verified User
Incentivized
NUVI is a good solution for those interested in basic social listening and monitoring. The cost structure of NUVI also works better since it's based on the volume of mentions overall vs. the number of monitors, clients, etc., who will be using the tool. There are a variety of other tools that may work better at an enterprise level of social monitoring, sentiment and engagement via the platform.
Gary Wilcox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is well suited in our educational environment and I like to use it for research. I especially like the forecast feature that allows the user to estimate how many mentions a monitor will render. The graphics are excellent and it is usually very responsive. I have had trouble with the number of duplicate messages in pulls.
Lauren Kelley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
NUVI is great for ongoing listening, especially for long-term clients. If your monitor is already set up, the platform is great in a crisis situation. If you don't have previous monitors created, it can be less helpful if something pops up out of the blue since it cannot pull in historic data. NUVI is better for more experienced social/digital team members as there is a learning curve when you first use the software.
October 08, 2018

NUVI is the BEST

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's great at visualizing mentions of the brand/industry terms you've chosen to monitor, as well as information on the people who are using those terms. Automated email reports also help save time vs manually compiling and sending them. We haven't yet used the Facebook Audience analysis feature (costs extra), but it looks very useful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
NUVI is a great tool if you're tasked with monitoring conversation about any topic you need across the social web and can anticipate exactly what you need to be collecting data around. In that regard, it's great for setting up as you're putting together a campaign, and you will find it useful both as the campaign progresses and after the fact. Where it's not particularly useful is after (or even during) a campaign and someone wants you to go back through and find conversation data from the beginning. As I mentioned before, there is 30 day historical Twitter data, but that is only one of the many handfuls of social platforms NUVI can search through, and it's a relatively short amount of time for historical data.
Casey Baker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I did thorough research on social media listening programs and used free publishing software before Nuvi; however, the combination of all benefits as well as the responsiveness of my account manager and development team (literally adding capabilities to their software because of my requests) made Nuvi the easy choice! I would only consider them again for my next company.
Emily Penfold Dailey | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
NUVI is great for our corporate setup because the cost is based on the number of monitor data points pulled. There are no channel or user restrictions, so when we bill out to the properties we simply take the yearly cost and divide it evenly. Great for more entry-level users who are price conscious. For a company looking to really dive into data on a large scale and manage analytics on a campaign by campaign basis or include revenue data, it is not as functional.
Matthew Ledford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Most appropriate for larger businesses and agencies monitoring brand sentiment.
  • Less appropriate for small businesses with low traffic levels.

At a later time, we may come back to this tool but we found it was beyond our needs at the time and far more powerful than we needed for serving our current client base.
Ciara Dawson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
NUVI is well-suited when it comes to looking for relevant conversations to join. In our industry, we want to be the leader, and in order to do that, we have to be aware of what's trending. NUVI definitely helps with that due to its ability to create various keyword monitors and pulling mentions from all over the Internet in each of those monitors.
May 03, 2016

Nothing but issues

Jessica Petro | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
NUVI may be well suited for large companies, but not without having to put in a ridiculous amount of effort to set up, customize, and manage it. It requires so much time just to gather data and build it up, that by the time you feel like it may be having some sort of an impact, you've already invested thousands of dollars into it.
Laurel Wilde | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Nuvi is particularly effective at tracking emotional sentiment across a platform. When you want to know what emotional force is driving a particular piece of conversation, Nuvi helps you see the heart of the problem, and interact with the people involved, accordingly.
Mandy Langston Manley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Nuvi is great for small to medium businesses (and even some larger ones) to keep an eye on the conversations about their brand online without breaking the bank. They have competitors that do more (and also charge much more), but this tool is perfect when you just need to get the job done without including too much data.
February 22, 2016

Great Tool!

Brian Siddle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I'd recommend NUVI If you are focused on social media listening, content marketing and diving deeper into online data. It's a nice step up over the free tools that are available.
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