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ResDiary has been praised as a complete booking management solution by users, effectively taking bookings and holding credit card details. …
Overview
What is ResDiary?
ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Restaurants, bars, clubs, and hotels can use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online…
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What is ResDiary?
ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Restaurants, bars, clubs, and hotels can use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online payments. The…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://resdiary.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
What is TouchBistro?
TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management,…
Product Demos
Demo: Table management
YouTube
Demo: Marketing tools
YouTube
ResDiary: Hospitality's go to table management software
YouTube
ResDiary Manager App Demo
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Demo: Promotions
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What is ResDiary?
YouTube
Product Details
- About
- Tech Details
What is ResDiary?
ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Restaurants, bars, clubs, and hotels can use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online payments. The software delivers yield and table management technology, while helping build customer databases and profiles to develop relationships and loyalty.
ResDiary Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ResDiary has been praised as a complete booking management solution by users, effectively taking bookings and holding credit card details. The software maximizes covers, saving time for its users. Yield management and added value promotions have also come in handy to help busy restaurants maximize their busiest times and boost quieter times. With ResDiary's channels delivering strong additional bookings, small but busy restaurants have managed to maximize the number of covers they can do every service.
The product has also been lauded for drastically reducing no-shows. Additionally, it has helped to promote special dinners and other dining experiences online, with guests receiving immediate responses to all reservations made. The incredible database created by ResDiary enables users to quickly market special events, while the new apps have been described as very cool. Some users have found that the system streamlines their processes related to the use of channels and promotion IDs.
Despite positive reviews, some users reported being disappointed with how their contract was terminated and would not recommend the product to others in their industry. Furthermore, some users regret buying the product as it has made their life more complicated and wasted their time. Nonetheless, ResDiary remains a valuable tool for those looking for a complete booking management solution that helps restaurants increase revenue while streamlining processes.
User-friendly: Reviewers appreciated that ResDiary was user-friendly and easy-to-use. Many found the software to be almost designed for customers to book a table themselves, making it very intuitive. The multiple views of ResDiary were also easy to switch between, allowing reviewers to customize their experience.
Great value: Reviewers praised ResDiary's pricing model and felt that it provided great value. They appreciated that it was a flat fee and not commission-based. Additionally, many noted that since its inception, the software has been committed to maximizing a restaurant's table yield.
Comprehensive functions: According to reviewers, ResDiary had comprehensive functions that made running a restaurant business much more manageable. The levels of functionality and settings meant they could customize it for almost any restaurant that accepts bookings or has a waiting list. Additionally, users appreciated features such as email marketing function which allowed them to brand their emails and reservation widgets with corporate identity while owning their database.
Difficult customization: Users have expressed frustration with ResDiary's customization tools, stating that they are not user-friendly and do not provide enough freedom to match the brand of their venue. Some users have struggled to make changes or adjustments, which has caused a negative impact on user experience.
Poor customer service: Reviewers have noted that customer service from ResDiary is lacking, particularly in terms of follow-up and support after the account is set up. This has left some customers feeling unsupported when issues arise or when assistance is needed.
Complicated software: Several reviewers have commented on the complexity of ResDiary's software, noting that it can be difficult to use and wasting time and energy. Additionally, while the team provides assistance with setup for non-tech savvy individuals, it still presents a challenge for some users.