Overview
What is ResellerRatings?
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2…
The best review platform for the price
ResellerRatings is a MUST HAVE for Any Company that Cares about Its Customers
Decent Review Platform That Is Great For Businesses Just Starting Out
ResellerRatings is a good review collection tool that is easy to implement. As a bonus your reviews/ratings can even tie into Google Ads!
- can understand how our users …
Pricing
What is ResellerRatings?
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
What is Podium?
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ResellerRatings?
ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.
ResellerRatings Features
- Supported: Brand/Merchant Reviews
- Supported: Product Reviews
- Supported: Q&A
- Supported: Visual Marketing
ResellerRatings Video
ResellerRatings Competitors
ResellerRatings Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(8)Community Insights
- Recommendations
Users of ResellerRatings have made the following recommendations based on their experiences with the platform:
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Connect with Marketing and IT to improve the reports. Users suggest collaborating with the Marketing and IT teams to enhance the reporting capabilities of ResellerRatings. This collaboration can help in generating more insightful and accurate reports that meet the specific needs of the business.
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Use multiple aggregate review sites for better credibility and customer satisfaction. Many users recommend using multiple aggregate review sites in conjunction with ResellerRatings. By utilizing multiple platforms, businesses can establish more credibility and provide customers with a comprehensive view of their reputation.
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Consider specific needs when choosing a ratings company. Users highlight the importance of considering one's specific requirements when selecting a ratings company. For them, ResellerRatings was the right fit due to its user-friendly features and efficient resolution of customer concerns. It is suggested that businesses carefully assess their individual needs before making a decision.
These common recommendations emphasize the need for collaboration, credibility, and customization when using ResellerRatings as a ratings tool for eCommerce stores.
Attribute Ratings
Reviews
(1-5 of 5)Great Review Platform
- Manually sending out review requests.
- Easy implementation.
- Responsive support team.
- More in-depth reporting.
- Easier way to respond to reviews, without opening a case.
- Grow positive reviews.
- Increase review quality.
The best review platform for the price
- Easy to use.
- Great customer service.
- Multiple integrations with popular platforms.
- Wish it was cheaper.
- Ability to connect to other review platforms.
- There have been a few customers that have referenced the online reviews and ResellerRatings specifically.
- ResellerRatings has the EASIEST interface for reviewing issues and their statuses
- You can reply publicly or privately to reviews, most other platforms only offer public replies
- Customers have an easy-to-find section to input their order number
- Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
- Private/Public Replies should allow URLS to be clickable for ease-of-access.
- The "Reports" feature could be explained in more depth.
- Notifications of customer issues saved us thousands in potential order cancellations.
- ResellerRatings offers and easy way for customers to contact us, apart from directly on our website.
- Since RR posts both positive and negative feedback, consumers can get a real feel for how your company communicates with its customers.
- Ease of use when it comes to managing the platform
- ResellerRatings has an identifiable name, and consumers are keener to leave reviews on the site as its a recognizable name.
- Pretty easy to send review requests from people that purchase directly through us using ResellerRatings.
- Lack of features really hampers the platform and they are behind other companies.
- ResellerRatings doesn't allow us to import reviews from other platforms.
- Very little customization
- The lack of being able to import our reviews really hurt us as it makes no sense to not be able to do that.
- ResellerRatings helped us in getting more reviews and make our brand more noticeable and stand out more.
- Yotpo and Trustpilot
- can understand how our users feel about our websites and applications based on their quantitative rating and qualitative feedback
- can integrate our ratings with our other digital campaigns (such as email and pay per click)
- we can add reviews to our websites through pre-built widgets that Reseller Ratings provides which allows us to avoid custom development to integrate via APIs (which are also available, but more IT-support heavy)
- Reseller Ratings provides easy to use widgets that can be embedded on our websites that show our aggregate rating and can also display a specific number of full reviews.
- Reseller Ratings is a partner that integrates its review data with Google and easily allows us to incorporate star ratings with our Google paid search ads
- Reseller Ratings also provides a simple to use and integrate review collection tool that can be implemented through tag management tools and doesn't require much (or any!) IT support
- The Reseller Ratings business page that shows all of the reviews a business has received is a bit barebones and isn't the prettiest. It could be improved.
- The widgets that are provided for embedding reviews on your website are serviceable, but they could be more configurable and/or have alternate display options.
- The reporting interface is a bit confusing and it isn't the easiest to configure the reports you want to receive. I think the reporting is good, but the interface and help leaves a bit to be desired.
- ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
- ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
- One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.