Name: ResMan
Rating: 8 (6 reviews)
Author: Inhabit

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Facility Management

IP PBX

Operational Analytics

Policy Management

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Code Review

Configuration Management Databases

Data Mapping

Density-Optimized Servers

Email Encryption

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Log Management

Managed DNS

Network Performance Monitoring

Software-Defined WAN

System Monitoring

Web Scraping

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Online Proofing

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Laboratory Information Management

Membership Management

Roofing

Vertical-Specific

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### Resident Management
Users generally believe ResMan excels in resident management functionalities. The software's ability to streamline resident communication, track work orders efficiently, and manage resident profiles and rent rolls easily has garnered positive feedback. Some users appreciate the ease of accessing information on-the-go and the convenience of texting residents directly. However, there are minor suggestions for improvement, such as the desire for additional features like signature tools for residents. Despite these minor drawbacks, overall, users find ResMan's resident management capabilities to be effective and user-friendly, contributing to better resident relationships and operational efficiency.

### Property Overview
Reviewers unanimously praise ResMan's property management capabilities for streamlining operations and enhancing property organization. Users appreciate the platform's property overview functionality, noting its efficiency in managing multiple properties and providing easy access to essential information. While some users mention minor issues with syncing data with other software like On-Site, overall, ResMan's property overview features are commended for their user-friendly interface and comprehensive reporting tools. The ability to switch between properties with ease and access detailed accounting information contributes to the platform's appeal among property managers.

### Work Order Management
Users consistently praise ResMan's efficient work order management capabilities. They appreciate the ease of navigating the system to access resident information, schedule work orders, and track requests. The platform's user-friendly interface simplifies the process for maintenance workers and residents to submit and manage work orders effectively. Additionally, the ability to generate reports, such as aging summaries and profit and loss statements, enhances property management and provides better control over each property. The feature that allows direct communication with residents via text messaging is also well-received. Furthermore, users find the organization of invoices and payments beneficial for maintaining financial records accurately.

### Financial Reporting
User consensus seems to be that ResMan's reporting capabilities are highly valued and user-friendly. Reviewers appreciate the ease of generating reports, the detailed information provided, and the ability to track financial data efficiently. Some users have suggested minor improvements in terms of report customization and graphical presentation, but overall, ResMan's financial reporting functionality is considered a strong asset by its users.

### Accounting and Finance
Users generally praise ResMan's accounting and finance capabilities. They appreciate the ease of managing residents' profiles, accounting tasks, and rent rolls within the system. The detailed reports provided by ResMan are highlighted as particularly beneficial for tracking late payments and aiding in decision-making for future plans. Additionally, users find the platform's invoice organization and payment processing features to be valuable in maintaining organized properties and ensuring accurate accounting records. The system's ability to categorize purchase orders with GL codes tailored to their needs is also commended for streamlining financial operations.

### Payment Processing
Users appreciate ResMan's payment processing functionality for its user-friendly interface, detailed reports, and efficient communication during crises like the COVID-19 pandemic. The system's ability to organize invoices, track payments, and categorize transactions with ease has been particularly beneficial for businesses and their financial operations. Despite some minor issues with collections ledgers and online applications, overall, users find ResMan's payment processing capabilities to be a valuable asset in maintaining financial organization and making informed decisions for the future.

### Software Navigation and Usability
Users consistently praise ResMan for its easy navigation and user-friendly interface. They find the software intuitive and straightforward to use, with many highlighting the ease of maneuvering through different features and generating reports. The clear labeling of links and the comprehensive nature of the software make it a top choice for managing multiple properties efficiently. Some users appreciate the quick access to essential information, such as tenant details and work orders, which enhances productivity. While there are minor suggestions for improvement, such as the desire for more tab options, overall, users find ResMan's software navigation and usability to be a strong asset in their daily operations.

### Online Applications and Integrations
Reviewers have varying opinions regarding ResMan's online applications and integrations functionality. Some users appreciate the user-friendly interface and the availability of an online help desk for assistance. However, others express concerns about the challenges faced with online applications, such as difficulties with transfers and the inability to link all aspects to the lease and application software. Additionally, there are mentions of issues with integration partners and the need for improvements in this area. Despite some positive feedback on customer service and ongoing efforts to enhance integrations with external partners, there seems to be a mixed sentiment overall regarding ResMan's online applications and integrations capabilities.

### Organizational Tools
Users appreciate ResMan's organizational tools for their efficiency and user-friendly interface. The search bar functionality is particularly praised for its quick and accurate results, enhancing productivity. However, some users express a desire for improved tab management options to navigate between sections more easily. Despite these minor suggestions for enhancement, overall sentiment towards ResMan's organizational tools remains positive, with users finding them beneficial for maintaining organization and streamlining work processes within their organizations.

### Communication Tools
Users consistently praise ResMan for its communication tools and ease of communication with residents. The chat feature and texting capabilities are highlighted as user-friendly and efficient, making it simple to interact with both residents and prospects. Additionally, the integration of texting and email messaging features has been instrumental in enhancing communication and streamlining resident interactions. While some users have noted occasional technical issues affecting performance, overall, ResMan's communication tools are viewed positively for their convenience and effectiveness in facilitating communication within the platform.

### Customer Service and Support
Users consistently praise ResMan's exceptional customer service and support capabilities. The reviews highlight the prompt and helpful assistance provided by ResMan's customer service team, with users expressing satisfaction with the level of support received. While some users mention occasional delays in email responses or slower service during peak times, overall, ResMan's customer service is commended for its effectiveness and willingness to address issues promptly. Customers appreciate the user-friendly nature of the software and the availability of resources such as articles and chat support to assist with problem-solving. The positive feedback regarding ResMan's customer service and support indicates a strong commitment to meeting the needs of users and ensuring a smooth experience with the software.

### Training and Support
Users across the board praise ResMan's training resources and support services. The intuitive platform makes onboarding new employees a smooth process, while the availability of video tutorials enhances the learning experience. However, some users find the lack of mobile compatibility a drawback, especially for those who require flexibility in accessing training materials while on the go. Despite this limitation, the general consensus leans towards ResMan's training and support capabilities being a significant asset for users.

Users commonly recommend ResMan for its user-friendly interface and ease of use. They appreciate the intuitive design and find it easy to navigate the software. Customers also recommend ResMan for its strong support team, mentioning that they receive prompt and helpful assistance when encountering any issues. Another frequent recommendation is ResMan's great reporting capabilities, where users commend the software for providing accurate information and easy-to-use reports. Additionally, users appreciate ResMan's integration with other products, enhancing their workflow efficiency.

ResMan is a property management software specialist headquartered in Plano, offering software platforms for commercial property management, as well as apartment or affordable living properties.

monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

Basic

Standard

monday.com

ResMan

Real estate property management software helps property managers and real estate owners manage commercial and residential rental properties with capabilities such as online applications and lease agreements, vacancy posting, rent collection, maintenance cycles, and tenant screening.

Real Estate Property Management

Likelihood to Recommend

Support Rating

Inhabit

HappyCo

COO (Chief Operating Officer)

ResMan 2023-10-30 10:24:15

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Real Estate Property Management Software

It is the CRM that we use to manage our multi-family properties.

Reporting
Rent Collection
User friendly dashboards

Outstanding support
Ease of use
User friendly

Cuts down on time waiting for answers, great support

After we lost a regional manager and I had to step in to help, I called them frequently and before we got off the phone I had an answer to my question.