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Resolver

Score9 out of 10

7 Reviews and Ratings

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What is Resolver?

Crisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.

Categories & Use Cases

Reviews

What users are saying about Resolver.
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The most affordable live chat/chat bot solution as of 2021

Incentivized
Dennis Maksymov
Growth Marketing Manager in Marketing at Engrain (51-200 employees employees)

Pros

  • Intuitive chatbot functionality
  • Unlimited number of live agents at one fixed price
  • Real-time assistance with cobrowsing feature
  • A decent number of integrations with popular tools

Cons

  • Number of native integrations could be bigger
  • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)

Most Important Features

  • Chat bots
  • Magic browse, which allows to see users screen real time
  • Unlimited seats on the "unlimited" package

Return on Investment

  • Radically increased conversion rates due to proactive chat bots
  • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
  • Saved hours of time of support team

Alternatives Considered

Intercom, Freshworks CRM (formerly Freshsales) and Drift

Other Software Used

Webflow, AWS Elastic Beanstalk, Airtable, n8n, GetResponse, Adobe After Effects, DaVinci Resolve, Adobe PhotoShop, Adobe Premiere Pro