Resolver

Resolver is a highly configurable incident and risk management platform that helps companies manage compliance and audit information. Key features include: - The platform's ability to build relationships between incidents and risks - Streamline evidence collection for SOC audit purposes - Assign tasks automatically - Share POI information - Track critical incidents efficiently - Consolidate risks into one platform with the help of an anonymous portal for employees to submit observations and a search engine within Resovler Additionally, artificial intelligence features are also available which further enhances user experience. Customers also praise Resolver’s customer service team for being responsive and insightful, as well as their technical support team for having an inherent knowledge of product design and change management requirements for corporate security. The largest benefits of using Resolver are its customizable interface and extensive range of products. It allows customers to easily setup and use powerful analytics capabilities while providing the ability to create custom reports, automated emails, upload data and action plans without much hassle. Customers have found success in using Resolver to manage third party vendors as well as meet regulatory expectations with improved incident and risk management processes. Moreover users can interchange GRC Programs with the Location & Corporate Planning Framework as well as monitor progress via an Audit Issue Tracking Module. Despite these advantages some users have noted difficulties such as buttons not working or missing links when exporting to Excel documents along with glitches in login capabilities. In addition some users find it difficult extracting reports & metrics from the system due to too many options for storing and retrieving data which hinders business process optimizations. Moreover there were issues experienced with interchanging regulatory requirements not aligning with organization's understanding despite helped offered by tech support sometimes taking up two days for response thus making it difficult for external auditors to review work saved directly in Resolver causing delays in certifications & audits. Furthermore customization options on the UI are limited requiring more clicks than expected when expanding a process or generating new ones thus creating a negative effect on user experience given sluggishness during high volume usage which may take time be resolved until latest release version Core is out officially by developers.

The Resolver platform and service provides an efficient solution for incident and risk management, allowing users to customize almost every aspect of the software. It has a user-friendly interface, deep and diverse range of products, as well as the ability to connect to data for visualization in external BI tools. It also allows users to build relationships between incidents and risks, streamline collection of evidence for SOC audit, assign tasks automatically, and use AI features. Overall, customers appreciate the product's customizable solutions that make it easy to create corporate security protocols without sacrificing usability. It is praised for its simplicity, intuitive user interface, ability to immediately connect with third party vendors, and automated processes such as certifications and audits. Furthermore, the customer advocate team is responsive and insightful when resolving any issues that may arise. On the other hand, there are some areas where Resolver struggles such as when exporting information into PDF format, the integration process can be slow or costly, and users experience difficulty navigating through complex processes. Resolver customers also note that tech support can be sluggish;, login capabilities fail occasionally, there may be too many storage options, and certain buttons don't work. Statements from customers have outlined issues with the layout of the site which does not always make sense for all organizations, the artificial intelligence features needing improvement, regulations not always aligning with organization understanding, manual tracking required within Excel documents, and some elements within the software cannot be fixed easily.

- The user reviews of Resolver indicate that it is a highly customizable and professional product with an easy-to-use interface - Resolver offers a deep and diverse range of products and the ability to connect to data for visualization in external BI tools - The customer service team is responsive and insightful, with excellent response time when customers have needed help - Artificial intelligence features are also available - It provides efficient creation of compliance assessments, logging of key incidents, agility in analysis and optimization, and resource performance - Additionally, it enables users to reach all employees as required with automated email notifications - Audit issue tracking module to monitor progress - Snapshot view of SOX testing progress and central repository for all SOX related information.

The most common cons of Resolver based on user reviews are as follows: - There have been some glitches reported such as buttons not working, licensed users unable to log in, and blank areas when exporting to Excel documents. - The platform is mostly user friendly, however customization options are limited - While support is good in most cases, some users experienced mixed results and ended up waiting longer on the support team - Initial setup of the system took longer than expected with mixed results - Too many options for storing and retrieving data can make the software difficult to navigate