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Starting at $99 per month
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What is is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are…

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TrustRadius Insights is a versatile tool that helps users streamline their communication and enhance customer service. With the ability to connect …
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Starting price (does not include set up fee)

  • $99 per month
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Product Details

What is is an AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.

It unifies all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one workspace. includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and reporting capabilities.

The solution provides:

• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging.
• Improved customer experiences with Respond AI-powered conversations.
• Handling of Inbound Conversations with multiple users from sales, support & other teams.
• Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases. Screenshots

Screenshot of the Inbox Module which connects messaging channels in 1 place. With a Native Mobile App to answer messages on the go.Screenshot of the Contact Module where all customer contacts are exist and segments can be created to target groups of contacts together.Screenshot of the Broadcast Module, which is used to schedule, test, preview send broadcast messages to customersScreenshot of the Workflow Module, to setup automations to streamline processes such as welcome & away messages, routing contacts to agents by shift, skill, and availabilityScreenshot of the Reporting Module, to find out how agents are performing in resolving issues and reaction time. Competitors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. is designed to meet this challenge, simply. starts at $99.

Trengo, SleekFlow, and are common alternatives for

The most common users of are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know! is a versatile tool that helps users streamline their communication and enhance customer service. With the ability to connect different channels in one place, users are able to efficiently manage and track customer queries from platforms like WhatsApp, Instagram, and Messenger. This not only leads to improved customer engagement but also increases customer satisfaction. The software enables 24-hour communication with customers, allowing teams to assign conversations to different members and providing real-time collaboration. This feature ensures quicker resolution times and improved customer service. Additionally, automates routine tasks, making repetitive tasks faster and more efficient, while also handling multiple conversations simultaneously. By centralizing conversations and integrating messaging channels, addresses the challenges of streamlining omnichannel messaging and automating routine tasks, resulting in improved customer interactions and reduced response times.

Furthermore, provides integration with CRM systems and offers analytics, empowering businesses to optimize their strategies and make data-driven decisions for enhanced customer engagement and productivity. The software's multiple team responses, easy filtering, and quick flow designs save time and help achieve promotional goals. Users have reported that the software allows them to have all messages and emails in one place, ensuring no customer message goes unnoticed and significantly improving response speed. Moreover, is highly appreciated for its support in building workflows by users.

Overall, serves as a functional interface for customer service departments across various industries. It facilitates efficient communication with clients on multiple channels like WhatsApp, LINE, Telegram, Facebook Messenger, Instagram, Email, WeChat, etc., improving response times and overall customer satisfaction. Whether it be consolidating customer communication management or providing an affordable solution for small retail teams, proves to be a valuable tool for businesses looking to enhance their communication capabilities and provide top-notch service to their customers.

Flexible Channel for Business and Customer Communication: Users appreciate that serves as a channel for businesses and customers to connect, providing flexibility for both parties in the fast-paced business environment. It is valued by reviewers as a useful and productive platform for accelerating business growth, especially for global businesses. Some users have mentioned that enables fast communication and the ability to reach people outside the country, making it suitable for businesses with an international presence.

Easy Setup with Excellent Functionalities: Users find easy to set up and highlight its excellent functionalities, eliminating the need to integrate additional tools. The centralized inbox feature is highly valued as it simplifies data and request tracking, streamlining customer communication across different platforms. Some users describe as a lifesaver, allowing continuous customer engagement across all channels, 24/7, with the convenience of a new app. The unified platform of enables seamless communication across various platforms, ensuring prompt and consistent responses to customers.

Automation Features and Customizable Chatbots Enhance Productivity: Automation features and customizable chatbots are highly praised by users for enhancing productivity and customer engagement, making a game-changer in customer support. Reviewers appreciate the convenience of contacting several clients across multiple social networks through's platform. They also acknowledge that combines various messaging channels into a single unified platform, such as WhatsApp, Facebook Messenger, and WeChat, simplifying customer engagement for businesses.

Challenges with Bulk Data Download: Some users have found it challenging to download data in bulk via Excel, which has caused inconvenience and inefficiency in their workflow.

Limited Message Editing and Unsending Options: Reviewers have suggested that should allow editing or unsending messages after they are delivered, similar to other platforms like Viber. This feature is considered important for correcting mistakes or retracting messages sent in error.

24-Hour Time Limit for Responses: Several users have mentioned the 24-hour time limit for responding to interested users as a challenge. This constraint has made it difficult for them to provide timely responses and engage effectively with their customers.


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Companies can't remove reviews or game the system. Here's why
Ramón Carmona Medina | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized is a software that lets you integrate the Whatsapp Business API into its CRM software. We use it at BUSSI as a customer service support since all our users log in with WhatsApp we already have this communication channel open. So every time that our users write through WhatsApp for support, the message will arrive at and the most available agent will be able to respond, track the user through the CRM put tags, etc. We also use to deliver push notifications through WhatsApp to certain segments of users, for faq automatic responses and in order to send verification codes to access our app. everything this without the need of code or developers.
  • Easy integration with WhatsApp business api, you just need a verified number
  • The CRM for WhatsApp is easy to use very friendly and let you make follow-ups to your users
  • They finally implemented the broadcast option where you can schedule broadcast messages to a specific list of users.
  • You have to be patient with since many features are still in development I wish they can make features faster
  • In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number)
If you're looking to implement the WhatsApp business api for your official number in your product is the solution to go because the truth is that there is no easy way and most of the providers will assume that you have developers in order to create your own implementation and many of the other solutions our there are not even close to and they are usually expensive. Also, most of the Customer Service software out there will offer you the typical channel but will skip Whatsapp while does the opposite (check it out for the free tier if you're not convinced).
  • Hassle free WhatsApp Business API integration
  • Broadcast in WhatsApp already working
  • CRM look a like to follow-up important users
  • Customer Service are very active and they really try to help you
  • Most options we saw before needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while is actually helping you to integrate the product with no extra cost.
  • Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel.
  • It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature.
When we were implementing WhatsApp business api number in Bussi. We had 2 options the first Zendesk and the second one a Twilio WhatsApp number. In the beginning, it seemed that Zendesk was the option to go but the conversation was quite slow also the integration was easy but you needed to manage this conversation from zendesk which we were not completely sure about since it's more like a ticketing platform. Fortunately, we were looking and testing solutions until we found, and even if they didn't have at the time the broadcast feature they let us know that feature was already in development so we felt that they were building a solution we were looking for so we decided to give them a few months and in those few months they built this feature and is a more dynamic way to answer customers than tickets so we decided to go with them.
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