Good for small retail businesses. Run away if you are a mid-sized company.
Use Cases and Deployment Scope
It is being used at all of our store locations across the nation and at the home office (including the accounting department, inventory & planning department, IT department, etc.). It is the POS system we use.
Pros
- The capability of interface customization.
- Good for small retailers.
Cons
- Always crashes. Runs very slow. Part of this is because it does not fit the size of our company anymore.
- Lack of capability to integrate with accounting software. We have to use Access tool to pull sales journal data from Retail Pro, then import to our accounting software.
- The interface looks very out of date.
Return on Investment
- It decreased the home office's efficiency because it runs too slow and always crashes.
- At the store level, it causes cash over short/duplicate charge issues when it crashes.
- For the inventory and planning department, it impacted the accuracy of inventory level due to the lack of functions.
