TrustRadius
RetailEdge is a point of sale solution with features such as inventory management, customer relationship management, and mobile deplyoment.https://dudodiprj2sv7.cloudfront.net/product-logos/3r/Yt/019A77DCKI4M.jpegRetail Edge for sporting goods retailerWe had a 1 door retail sporting goods shop that was not franchised. We used Retail Edge for inventory control, frond end sales and back office management in conjunction with Quickbooks for accounting purposes. We also used it for quarterly full inventory reporting.,The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well. Gift card issuing and redeeming was very easy and simple to track Individual user id's meant we could track sales for contests and customer service issues as well,Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package. Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both,8,I could not have done daily business without it It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.,,ProsperWorks CRM, Robly, Google Drive
Unspecified
RetailEdge
2 Ratings
Score 7.6 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

RetailEdge Reviews

RetailEdge
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101
Show Filters 
Hide Filters 
Filter 2 vetted RetailEdge reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-1 of 1)
  Vendors can't alter or remove reviews. Here's why.
Jim Golden profile photo
February 17, 2017

Review: "Retail Edge for sporting goods retailer"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We had a 1 door retail sporting goods shop that was not franchised. We used Retail Edge for inventory control, frond end sales and back office management in conjunction with Quickbooks for accounting purposes. We also used it for quarterly full inventory reporting.
  • The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
  • Gift card issuing and redeeming was very easy and simple to track
  • Individual user id's meant we could track sales for contests and customer service issues as well
  • Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
  • Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise.
So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
Read Jim Golden's full review

RetailEdge Scorecard Summary

About RetailEdge

RetailEdge is a point of sale solution with features such as inventory management, customer relationship management, and mobile deplyoment.
Categories:  Point of Sale

RetailEdge Technical Details

Operating Systems: Unspecified
Mobile Application:No