Name: RetailEdge
Rating: 7.5 (2 reviews)
Author: High Meadow Business Solutions

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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Square POS

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### Inventory Management
Users generally praise RetailEdge for its robust inventory management capabilities, citing features like easy inventory entry, seamless integrations, and the ability to track sales and customer traffic effectively. Some users appreciate the system's all-in-one functionality for inventory management, POS, and reporting, making it a valuable tool for businesses. However, there are some concerns raised about the software's limitations in generating full, robust reports and the complexity of accessing certain features like label customization and QuickList adjustments. Despite these drawbacks, RetailEdge seems to offer a comprehensive solution for inventory management needs, especially for businesses with moderate inventory sizes.

### Sales Tracking
While users generally praise RetailEdge's sales tracking functionality, there are some mixed opinions regarding certain aspects. Some users find the sales process easy to navigate and appreciate the ease of generating reports. However, others express concerns about the limited access to robust reports and the cumbersome nature of making adjustments to the Sales Screen QuickList. Additionally, there are suggestions for improvements such as allowing for multiple open sales screens simultaneously and enhancing the functionality for entering stock quantity, supplier information, and pricing on the same tab.

### Purchase Management
While some users appreciate RetailEdge's purchase management for its simplicity in setup and intuitive design for inventory management, others express concerns about its time-consuming nature, especially when dealing with large inventories. The software seems to cater well to businesses with smaller inventories, with users suggesting that it may not be as efficient for larger-scale operations. The ability to track 100% of items is highlighted as a positive aspect, but the overall sentiment remains mixed regarding RetailEdge's purchase management capabilities.

### Customer Service
Users generally praise RetailEdge's customer service for being responsive, helpful, and accommodating, especially during troubleshooting hardware issues and adapting to business growth. However, there are a few instances where users express dissatisfaction with the level of customer support received, citing issues such as unhelpful training sessions and subpar technical support. Despite some mixed opinions, RetailEdge's customer service seems to have a positive impact on users' overall experience with the software.

### Software Updates and Support
Users generally appreciate RetailEdge's software updates and the support provided, with some mentioning the ease of use and helpful support staff. While some users have experienced challenges with accessing robust reports and limited functionality for labels, overall, the software is deemed solid and predictable. The tech support is described as friendly and helpful, although there are occasional hiccups that are quickly resolved. Users have expressed a desire for more streamlined processes, such as quicker access to certain features like the Sales Screen QuickList. Despite some minor drawbacks, the consensus leans towards a positive experience with RetailEdge's software updates and support services.

RetailEdge is a point of sale solution with features such as inventory management, customer relationship management, and mobile deplyoment.

Shopify is a commerce platform designed for both online stores and retail locations.  Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Basic Shopify

Grow

Advanced

Shopify Plus

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Square Point of Sale

Each Transaction

Square Reader for magstripe

Square Reader for contactless and chip

Square Stand for contactless and chip

Square Terminal

Square Register

RetailEdge

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Point of Sale

Likelihood to Recommend

High Meadow Business Solutions

Google Drive

Copper

Robly

Owner

Retail Edge 2017-02-17 09:34:29

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Bells and whistles

Tech support

Customer service

Customer service reps

Detailed reports

Easy and simple

Front end

Simple to track

Sales and customer

Individual user

Track sales

Service reps

Home

Point of Sale Systems

We had a 1 door retail sporting goods shop that was not franchised. We used Retail Edge for inventory control, frond end sales and back office management in conjunction with Quickbooks for accounting purposes. We also used it for quarterly full inventory reporting.

The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
Gift card issuing and redeeming was very easy and simple to track
Individual user id's meant we could track sales for contests and customer service issues as well

Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both

I could not have done daily business without it
It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.

RetailEdge

Overview

What is RetailEdge?