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Retently

Retently

Overview

What is Retently?

Retently offers NPS surveys to measure customer satisfaction.

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Recent Reviews

TrustRadius Insights

Retently's data visualization tools provide a solution to the challenge of handling survey data manually, making it more efficient and …
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Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud

Startup

$9

Cloud

Premium

$29

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.retently.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Retently?

Retently offers NPS surveys to measure customer satisfaction.

Retently Features

  • Supported: Net promoter survey customization
  • Supported: Closed loop feedback
  • Supported: Multi-language support
  • Supported: Salesforce integration
  • Supported: Zapier integration

Retently Integrations

Retently Competitors

Retently Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Retently Customer Size Distribution

Consumers30%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)0%
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Retently's data visualization tools provide a solution to the challenge of handling survey data manually, making it more efficient and accurate. Users are appreciative of Retently's reporting tool which assists in prioritizing their continuous service improvement plan, letting them reward team members with positive feedback. They can leverage the platform's automation feature to collect organized and easy-to-understand data on what clients think of their products and services, thus gathering consistent insights that pinpoint areas for growth.

With Retently, users can send and analyze NPS surveys quickly, allowing for honest and quick feedback from clients while also providing insights regarding how they score by industry. In this way, users can gain a better understanding of what their customers think about their products and services. Marketers can also utilize Retently to learn more about customer insights, helping to provide helpful feedback in an organized way that can be leveraged when needed.

Overall, the popularity of Retently as a customer satisfaction solution arises from its ability to therefore help connect users with dissatisfied customers and save time reaching out to each one individually. By collecting consistent feedback from their customers, users get a pulse on their overall satisfaction levels while leveraging data analytics behind easy-to-read reports for areas of improvement and testing out different messaging with targeted audiences.

Easy-to-use software: Many users have praised Retently for its user-friendly interface, which simplifies the process of conducting Net Promoter Score surveys. The intuitive and well-thought-out design makes it easy to configure a campaign and launch it quickly. Users find that they can rely on the software for HighTech Low Touch customer segments.

Excellent support team: The high-touch support team offered by Retently is responsive, thorough, and often offers customized solutions to users' specific issues. This has been positively commented on by many reviewers who appreciate the level of assistance provided.

Flexible customization options: Retently's flexibility in allowing customization of NPS survey campaigns to fit users' preferences has been appreciated by various customers. They are pleased with how easily details are covered within the tool, making integration with other systems seamless.

Reporting Mismatch: Some users have experienced that the reporting on feedback tags does not always match up with the NPS dashboard for that month.

Navigation Difficulty: Several reviewers felt it is not always easy to navigate the product and find the data that they need from each type of report, and it could be more intuitive for the user.

Campaign Set-Up Complexity: Many users found setting up campaigns to be tedious as there were many clicks required, and it wasn't always clear if their progress had saved or not.

Reviews

(1-1 of 1)
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Stevan Noronha | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. In my experience, despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see, in my opinion, such arrogance in today's day and time.
  • Decent product
  • NPS
  • CSAT
  • Customer Success
  • Customer Service
  • Dashboard
  • API
In my opinion, the customer service is a big let down. I think the product is decent. Imagine spending 3 weeks and not being supported for onboarding which, in my experience, is rarely seen in today's time. So we do not recommend the product
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