Name: Revcord Call Recording
Author: Revcord

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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Revcord Call Recording is a call recording and monitoring solution designed for companies of all sizes. It is utilized by various professions and industries, including public safety agencies, insurance companies, supply chain and manufacturing firms, human resources departments, and asset management organizations. According to the vendor, the software provides tools necessary to effectively record and monitor calls in different business settings.

## Key Features

**Enterprise Inspection Software**: Revcord IQ3 Enterprise Software platform enables efficient inspections, interviews, and investigations with locally recorded video using a mobile application. It also offers virtualization for remote video inspections and augmented reality measurement tools.

**Multimedia Recording and Logging Solutions**: This solution provides voice logging options, integrated multimedia recording for compliance, and call logging and monitoring capabilities to address liability and compliance concerns.

**IQ3 for Municipalities**: This feature automates compliance and violation reports, facilitates virtual video inspections with collaboration tools, offers secure file lockers for documentation, and allows customized inspection process markers for analysis and evaluation.

**IQ3 for Oil & Gas**: Designed for the oil and gas industry, this feature supports equipment inspections, construction inspections, supply vessel inspections, and compliance management services. It ensures secure cloud storage for recordings and data, along with customized inspection notes and reports.

**IQ3 for Public Safety**: Ideal for public safety agencies, this tool facilitates interviewing, scene investigation, and collaboration. It captures audio and video in real-time at the scene of the event, offers live streaming and chat functionality for off-site interviews, and includes GPS location tracking for accurate incident documentation.

**Logger/Recorder Features**: Revcord offers MMS Loggers powered by their management software, along with mission-critical microcomputer/data collectors and servers for asset or fleet management. It also provides ANI/ALI Capture program for capturing 911 caller information and Instant Recall Lite and Full for live monitoring and recall of calls.

**Revcord MMS Management Console**: This console features a real-time dashboard for major modules, search functions for easy event retrieval and review, incident recreation through playlist creation, live call control for various tasks during calls, and quality assurance evaluation for call evaluation and reporting.

**A True 99.999% Redundant Logging Solution**: Revcord offers a redundant managed backup system for high availability, cloud services security compliant with CJIS and HIPAA regulations, encrypted data transmission and storage, all-solid-state components with redundant hardware, and RevStream Redundancy Service for data backup and recovery.

**Software Solutions**: Revcord provides various software solutions including RevConfig Installation Manager for simplified installation, AIS Failover for automatic configuration download, RevView for virtualizing the 9-1-1 experience, RevAgent for screen recording and free seating control, and Enterprise Capabilities for managing multiple loggers from a single IP address.

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Revcord Call Recording

Call Recording

Revcord

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Revcord Call Recording

Overview

What is Revcord Call Recording?