Name: Revel Systems Overview Video
Uploaded: 2020-01-06T22:20:56.000Z
Duration: 1 min 47 s
Description: Revel Systems is the leading cloud-based point of sale (POS) solution. Take a closer look at how Revel Systems powers the ambitions of thousands of restaurant and retail locations today.

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Revel Systems has aided small and large businesses in various ways, specifically allowing them to understand their profits and adjust staffing schedules to accommodate their busiest times and popular products. The cloud-based system offers a straightforward back-end that is easy to teach and maneuver on all devices, with quick insights into how the day is going. Additionally, the software provides a robust time-keeping function that simplifies employee hours and product mix tracking while helping with payroll goals. 

With Revel's inventory control system, users can keep track of inventory status, identify discrepancies before they become major issues, and identify areas of improvement such as labor, food costs, and theft. Furthermore, the recipe feature allows users to identify menu items whose gross margins are dragging them down and make changes to improve profitability. Overall, Revel Systems provides detailed sales information that offers insights into daily operations and helps businesses find areas of improvement in one place. Despite its complicated structure, many users have found that taking the time to explore all of its features and capabilities has been well worth it in terms of increased control and understanding of their business.

Intuitive and user-friendly interface: Many users have praised Revel Systems' intuitive and user-friendly interface, making it easy for staff to learn and use. The software's straightforward dashboard and intuitive back office make it versatile and efficient for small and large operations. Some reviewers also noted that the system is mobile, with orders being sent in immediately, making it very easy to use as far as table waitstaff is concerned.

Exceptional customer service: Numerous reviewers have appreciated the exceptional customer service provided by Revel Systems. Representatives were kind, patient, easily understood, always available to help, well-trained employees who not only had product knowledge but also demonstrated excellent customer service skills. According to some users, this level of support was critical in ensuring smooth operations.

Efficient inventory management: Several reviewers have praised Revel System's highly efficient inventory management feature that provides hourly sales breakdowns. Users found it easy to add and manage inventory while minimizing waste through paperless kitchen features. The backend and reporting features were also praised for their ease of use, making bookkeeping and inventory management much simpler and less time-consuming.

Confusing User Interface: Many users have complained about the Revel System's user interface, stating that it is confusing and difficult to use efficiently. The system has too many options, small buttons causing delays during transactions, and restaurant-specific details that are irrelevant for non-restaurant businesses.

Inventory Management Issues: Several reviewers have reported issues with the inventory management system in Revel Systems. Users often receive false quantities of products leading to over-purchasing or product shortages. The system requires several steps to accomplish a single task, resulting in labor-intensive work leaving accounting in shambles.

Poor Customer Service: Some users have expressed dissatisfaction with Revel System's customer service. While some support agents provide helpful solutions, many customers complain about poor service from representatives who may not understand their concerns due to language barriers.

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.

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Mindbody

Revel Systems

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Point of Sale

Intuit QuickBooks Integration with Revel Systems iPad POS

Revel Systems Online Ordering Demo

Revel Systems Kiosk Demo

Revel Systems Restaurant Demo

Revel Systems Pizza Demo

Revel Systems Deli Demo

Revel Systems Retail Demo

Revel Systems Grocery Demo

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Revel Systems iPad POS is a hybrid cloud-based Point-of-Sale system for restaurants and retail establishments (including QSR, Full Service Restaurants, Retail  and grocery stores), enabling real time access to data, in a scalable and secure solution that is centrally managed. Based in San Francisco, we have developed a quick, intuitive, and secure POS solution that far exceeds the capabilities of any of our competitors. We are fully customizable with payroll, inventory tracking, web ordering, email receipts, and offer integration with the top-tier social media companies. Visit us at https://revelsystems.com

Revel Systems Overview Video

Revel Systems is the leading cloud-based point of sale (POS) solution. Take a closer look at how Revel Systems powers the ambitions of thousands of restaurant and retail locations today.

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Revel Systems 2019-01-28 12:09:15

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Customer service

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Entire program

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Point of Sale Systems

Revel is our point of sale system and is our prime tool for connecting with our customers.

Quick checkout for customers
Customer data information
Great reporting

More flexible use of discounts and coupons
More personal dedicated customer service which they went away from and went to general support even though we still pay for elevated customer service access.
Updates do not always function properly

It has been able to help move customers more quickly through checkout
We are able to advertise on the customer facing ipads and also provide the customers and interactive experience with same.
Use of ipads is efficient and also very easy to train new staff.

Datto File Protection, Google Chrome, QuickBooks Online Advanced

Revel is our POS system for our three retail locations. We have two corporate stores and one franchise location that we are able to monitor, through one URL, from anywhere. With Revel reporting we are able to track sales, royalties, and inventory. Revel has also integrated with COMO which is our customer loyalty platform.

Revel Systems is a very simple POS to operate for our employees
They are constantly improving and updating
Revel has integrated with COMO
Reporting is very straight forward and easy to use

It can be difficult to track a particular item sold to a particular customer
Some updates require a call to customer service to complete the process

The POS is quick and easy to use
Reporting is accessible anywhere from one URL
Our rewards program is integrated with REVEL Systems for seamless transactions

With the rising cost of materials and freight, we have been able to maintain our Gross Margin with the quick and easy reporting tools available to us
The ability to have multiple POS stations at one establishment has helped to increase our sales by an average of 26%

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Revel Systems was used across multiple departments at our Performing Arts organization, including restaurants, concessions bars, and opera shop. The senior managers wanted a user-friendly POS system with robust reporting and inventory tracking, as well as grant us the ability to use credit cards at all of our concessions bars. We started using it for our restaurants and bars and later expanded usage to include opera shop and online orders.

In-depth reporting for sales and inventory tracking
Intuitive and easy-to-use UI
Helpful support from Revel with the Enterprise system
Fairly easy to create APIs to other systems

We experienced multiple system failures when first implementing Revel.
Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
Some reporting limitations that our finance department needed

Our sales definitely increased after the implementation of Revel Systems as we were able to accept all forms of payment at all concessions bars, whereas previously only two of the bars accepted credit cards.
Revel made it a lot easier to track inventory and, when used properly, can create and submit purchase orders when your stock is low, which ultimately created a lot less work.
On the other hand, there was extensive work going into getting the system set up to our needs, and we often had to pay a lot in overtime and customization in order to get the system where we needed it to be to suit our needs, which got expensive after a while.

Our company is a 7 restaurant food hall. Essentially, a food court that is 7 separate restaurants that are ran individually but made to function as one. Revel is used as our Point-of-Sale system for all the restaurants. We use the Revel Apple Store app, on iPads that are hardwired at each location. The challenges that we face is that it often does not link into the server very well, and when used at a high volume, crashes often. It is my belief that when operating at a smaller scale, with less inventory, it would function MUCH better. The inventory items we link into Ctuit, and that actually integrates with the accounting software very well. The ability to customize and have table layouts for the seated areas and bars is a great feature.

I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.

This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.