Revel Systems

Intuitive and user-friendly interface: Many users have praised Revel Systems' intuitive and user-friendly interface, making it easy for staff to learn and use. The software's straightforward dashboard and intuitive back office make it versatile and efficient for small and large operations. Some reviewers also noted that the system is mobile, with orders being sent in immediately, making it very easy to use as far as table waitstaff is concerned.

Exceptional customer service: Numerous reviewers have appreciated the exceptional customer service provided by Revel Systems. Representatives were kind, patient, easily understood, always available to help, well-trained employees who not only had product knowledge but also demonstrated excellent customer service skills. According to some users, this level of support was critical in ensuring smooth operations.

Efficient inventory management: Several reviewers have praised Revel System's highly efficient inventory management feature that provides hourly sales breakdowns. Users found it easy to add and manage inventory while minimizing waste through paperless kitchen features. The backend and reporting features were also praised for their ease of use, making bookkeeping and inventory management much simpler and less time-consuming.

Confusing User Interface: Many users have complained about the Revel System's user interface, stating that it is confusing and difficult to use efficiently. The system has too many options, small buttons causing delays during transactions, and restaurant-specific details that are irrelevant for non-restaurant businesses.

Inventory Management Issues: Several reviewers have reported issues with the inventory management system in Revel Systems. Users often receive false quantities of products leading to over-purchasing or product shortages. The system requires several steps to accomplish a single task, resulting in labor-intensive work leaving accounting in shambles.

Poor Customer Service: Some users have expressed dissatisfaction with Revel System's customer service. While some support agents provide helpful solutions, many customers complain about poor service from representatives who may not understand their concerns due to language barriers.