Revel Systems Reviews

Revel Systems was used across multiple departments at our Performing Arts organization, including restaurants, concessions bars, and opera shop. The senior managers wanted a user-friendly POS system with robust reporting and inventory tracking, as well as grant us the ability to use credit cards at all of our concessions bars. We started using it for our restaurants and bars and later expanded usage to include opera shop and online orders.

Our company is a 7 restaurant food hall. Essentially, a food court that is 7 separate restaurants that are ran individually but made to function as one. Revel is used as our Point-of-Sale system for all the restaurants. We use the Revel Apple Store app, on iPads that are hardwired at each location. The challenges that we face is that it often does not link into the server very well, and when used at a high volume, crashes often. It is my belief that when operating at a smaller scale, with less inventory, it would function MUCH better. The inventory items we link into Ctuit, and that actually integrates with the accounting software very well. The ability to customize and have table layouts for the seated areas and bars is a great feature.

Let's be clear, all POS systems are will do nothing for you until you put in the effort to build your menu. Half ass the setup, get half ass results period. This software is fast, robust, dependable, and highly customizable. Support is available at all hours of the day and there are lots to learn on their online support. Have some patience, take time, set up your system, and it will be an asset to your business. I have been using Revel since 2014 and my staff and I love it.

This POS handles all aspects of our restaurant. From order taking, printing slips, order quality, employee management, and cash management.