TrustRadius Insights
Revel Systems has aided small and large businesses in various ways, specifically allowing them to understand their profits and adjust …
Starting at $99 *per month
View PricingOverview
What is Revel Systems?
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and…
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Pricing
POS software cost
$99
Cloud
*per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Revel Systems Grocery Demo
YouTube
Revel Systems Retail Demo
YouTube
Revel Systems Deli Demo
YouTube
Revel Systems Pizza Demo
YouTube
Revel Systems Restaurant Demo
YouTube
Revel Systems Kiosk Demo
YouTube
Product Details
- About
- Tech Details
What is Revel Systems?
Revel Systems Video
Revel Systems is the leading cloud-based point of sale (POS) solution. Take a closer look at how Revel Systems powers the ambitions of thousands of restaurant and retail locations today.
Revel Systems Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | iPad |
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Reviews and Ratings
(23)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Revel Systems has aided small and large businesses in various ways, specifically allowing them to understand their profits and adjust staffing schedules to accommodate their busiest times and popular products. The cloud-based system offers a straightforward back-end that is easy to teach and maneuver on all devices, with quick insights into how the day is going. Additionally, the software provides a robust time-keeping function that simplifies employee hours and product mix tracking while helping with payroll goals.
With Revel's inventory control system, users can keep track of inventory status, identify discrepancies before they become major issues, and identify areas of improvement such as labor, food costs, and theft. Furthermore, the recipe feature allows users to identify menu items whose gross margins are dragging them down and make changes to improve profitability. Overall, Revel Systems provides detailed sales information that offers insights into daily operations and helps businesses find areas of improvement in one place. Despite its complicated structure, many users have found that taking the time to explore all of its features and capabilities has been well worth it in terms of increased control and understanding of their business.
Intuitive and user-friendly interface: Many users have praised Revel Systems' intuitive and user-friendly interface, making it easy for staff to learn and use. The software's straightforward dashboard and intuitive back office make it versatile and efficient for small and large operations. Some reviewers also noted that the system is mobile, with orders being sent in immediately, making it very easy to use as far as table waitstaff is concerned.
Exceptional customer service: Numerous reviewers have appreciated the exceptional customer service provided by Revel Systems. Representatives were kind, patient, easily understood, always available to help, well-trained employees who not only had product knowledge but also demonstrated excellent customer service skills. According to some users, this level of support was critical in ensuring smooth operations.
Efficient inventory management: Several reviewers have praised Revel System's highly efficient inventory management feature that provides hourly sales breakdowns. Users found it easy to add and manage inventory while minimizing waste through paperless kitchen features. The backend and reporting features were also praised for their ease of use, making bookkeeping and inventory management much simpler and less time-consuming.
Confusing User Interface: Many users have complained about the Revel System's user interface, stating that it is confusing and difficult to use efficiently. The system has too many options, small buttons causing delays during transactions, and restaurant-specific details that are irrelevant for non-restaurant businesses.
Inventory Management Issues: Several reviewers have reported issues with the inventory management system in Revel Systems. Users often receive false quantities of products leading to over-purchasing or product shortages. The system requires several steps to accomplish a single task, resulting in labor-intensive work leaving accounting in shambles.
Poor Customer Service: Some users have expressed dissatisfaction with Revel System's customer service. While some support agents provide helpful solutions, many customers complain about poor service from representatives who may not understand their concerns due to language barriers.
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