Overview
What is Revelation Helpdesk?
Revelation Helpdesk is cloud-based or installed help desk software from YellowFish Software.
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
Product Details
- About
- Tech Details
What is Revelation Helpdesk?
Revelation Helpdesk Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Revelation Helpdesk provides essential solutions for handling customer concerns and quality checks while enhancing their requirements. Users have reported that the software allows them to manage, merge, and track issues effectively, resulting in prompt and relevant solutions. For small businesses and IT managed services, the software seems to be a perfect match. In a school district with different deadline requirements, this software simplifies support requests of various types.
Employees in customer service have noted that the software has made their lives easier since it is user-friendly, especially with its Outlook Bridge and simple interface. The University's IT department has found it invaluable due to its various features that help manage different tasks simultaneously. Users have pointed out that one exceptional aspect of this product is its customer service. Account reps provide excellent communication, keep in contact regularly, and are knowledgeable about the product and its features; they go above and beyond to make sure customers get the needed support.
Although some users have reported experiencing slow response times from the Revelation Helpdesk team, overall, users find this product very helpful in managing their business objectives efficiently.
User-Friendly: Reviewers have stated that Revelation Helpdesk is a user-friendly ticketing application. It does not require any manual or documents to use, and the software is fairly easy to customize based on individual needs.
Real-time Tracking: Some users appreciated the flexibility provided by Revelation Helpdesk, which allows for real-time project tracking and beautiful visual insights that aid in customer resolution. This feature has helped them keep track of tickets and issues quickly without having to make reminders or save emails in their inbox.
Outlook Integration: The ability to log a ticket directly from Outlook is considered a great feature of Revelation Helpdesk by reviewers. Additionally, the recent addition of the ability to edit the subject of a ticket makes it even better.
Limited features: Some reviewers have mentioned that the basic package of Revelation Helpdesk does not include important features like chat and self-search options, which makes it less efficient for their needs.
Weak search function: The reliability of the search function has been criticized by some users. They have stated that there are times when they are not confident that they are seeing all the relevant information, affecting the efficiency of the software.
Reporting could be better: Several users have expressed their dissatisfaction with the reporting feature. They believe that more on-the-fly reports need to be available, and both pre-built and custom reports could use improvement.