Name: Revelation Helpdesk
Author: YellowFish Software

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Enterprise

Accounting

Loan Origination

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Block Storage

Blockchain Analysis

Cloud Storage

Data Center Outsourcing (Canada)

Data Integration

Database Performance Monitoring

Debugging

Edge Computing

Electronic Data Interchange (EDI)

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

Load Balancing

Master Data Management (MDM)

Mobile Application Performance Monitoring  (APM)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SQL Server Performance Monitoring

Secure Access Control

Secure Web Gateway

Security Analytics

Security Awareness Training

Web Content Filtering

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Community

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Grant Management Software

Livestream

Marketing Automation

Predictive Analytics

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Tag Management

Usability Testing

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Predictive Sales Analytics

Sales Email Tracking

Sales

Card Management

Computer-Aided Design (CAD)

Dealer Management

Restaurant Management

Tour Operator

Vertical-Specific

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Revelation Helpdesk provides essential solutions for handling customer concerns and quality checks while enhancing their requirements. Users have reported that the software allows them to manage, merge, and track issues effectively, resulting in prompt and relevant solutions. For small businesses and IT managed services, the software seems to be a perfect match. In a school district with different deadline requirements, this software simplifies support requests of various types. 

Employees in customer service have noted that the software has made their lives easier since it is user-friendly, especially with its Outlook Bridge and simple interface. The University's IT department has found it invaluable due to its various features that help manage different tasks simultaneously. Users have pointed out that one exceptional aspect of this product is its customer service. Account reps provide excellent communication, keep in contact regularly, and are knowledgeable about the product and its features; they go above and beyond to make sure customers get the needed support. 

Although some users have reported experiencing slow response times from the Revelation Helpdesk team, overall, users find this product very helpful in managing their business objectives efficiently.

User-Friendly: Reviewers have stated that Revelation Helpdesk is a user-friendly ticketing application. It does not require any manual or documents to use, and the software is fairly easy to customize based on individual needs.

Real-time Tracking: Some users appreciated the flexibility provided by Revelation Helpdesk, which allows for real-time project tracking and beautiful visual insights that aid in customer resolution. This feature has helped them keep track of tickets and issues quickly without having to make reminders or save emails in their inbox.

Outlook Integration: The ability to log a ticket directly from Outlook is considered a great feature of Revelation Helpdesk by reviewers. Additionally, the recent addition of the ability to edit the subject of a ticket makes it even better.

Limited features: Some reviewers have mentioned that the basic package of Revelation Helpdesk does not include important features like chat and self-search options, which makes it less efficient for their needs.

Weak search function: The reliability of the search function has been criticized by some users. They have stated that there are times when they are not confident that they are seeing all the relevant information, affecting the efficiency of the software.

Reporting could be better: Several users have expressed their dissatisfaction with the reporting feature. They believe that more on-the-fly reports need to be available, and both pre-built and custom reports could use improvement.

Revelation Helpdesk is cloud-based or installed help desk software from YellowFish Software.

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Fin with your current helpdesk

Fin with Intercom’s Helpdesk

Copilot add-on

Proactive Support Plus add-on

The Early Stage program

Fin by Intercom

Growth

Free

Revelation Helpdesk

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

YellowFish Software designs, develops and distributes technologically elegant, mission critical help desk & customer support software that is recognized as being among the most efficient, cost effective & reliable web-based application available anywhere.

YellowFish Software

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Revelation Helpdesk

Overview

What is Revelation Helpdesk?