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RingDNA is a versatile tool that is used by various departments within organizations to streamline their communication processes. The call …
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What is Revenue.io?
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with…
Recent Reviews
Popular Features
- Dialer-CRM integration (13)8.383%
- Automatic call logging (13)7.474%
- Contact preview (13)7.474%
- Call notes & tags (13)7.373%
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Pricing
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What is Revenue.io?
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with up to 400% more prospects, and…
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What is Revenue.io?
Revenue.io (formerly RingDNA ) is presented as a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, its Intelligent Dialer for Salesforce aims to help outbound sales reps use Revenue.io to make more calls, connect with up to 400% more prospects, and fully automate voicemails. Part of the value proposition is also improving inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that helps reps have more successful conversations. Revenue.io also automates call logging and reporting, providing managers with dozens of actionable reports out of the box. The result: more dials, more conversations, more inbound call conversions and more revenue.
According to the vendor, key benefits include:
Make More Calls & Accelerate Revenue with Click-to-Call, CTI, Local Presence, Prioritized Dialing, Automated Voicemails, Dynamic Call Scripts and More.
Optimize Inbound Call Conversions with Call Tracking and Intelligent Call Routing
Discover Which Marketing Sources Drive the Most Valuable Calls
Revenue.io Features
Dialer Logistics Features
- Supported: Single line dialing
- Supported: Double line dialing
- Supported: Call into server with landline
- Supported: Call into server with VoIP "soft phone"
- Supported: Call into server with mobile phone
Preview Dialer Features
- Supported: Contact preview
- Supported: Dialer-CRM integration
- Supported: Call notes & tags
- Supported: Automatic call logging
Core Dialer Features
- Supported: Outbound dialing
- Supported: Inbound routing
- Supported: Click-to-call
- Supported: Recorded voicemail drop
- Supported: Dialer contact import
- Supported: Campaign & list management
Call Follow-up and Quality Assurance Features
- Supported: Sales emails
- Supported: Follow-up calls
- Supported: Dialer reporting & analytics
- Supported: Dialer call recording
- Supported: Dialer call monitoring
Additional Features
- Supported: Call tracking
- Supported: IVR
- Supported: DialNext
Revenue.io Screenshots
Revenue.io Integrations
Revenue.io Competitors
Revenue.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | U.S., Canada, U.K., Germany, South Korea, Denmark, France, Netherlands, Israel, Czech Republic, Spain, Portugal, Italy, Australia, New Zealand, Denmark, Swedan, Finland, Mexico |
Frequently Asked Questions
Velocify by ICE Mortgage Technology and InsideSales.com / XANT PowerDialer for Salesforce (discontinued) are common alternatives for Revenue.io.
Reviewers rate Dialer-CRM integration and Click-to-call and Dialer reporting & analytics highest, with a score of 8.3.
The most common users of Revenue.io are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
RingDNA is a versatile tool that is used by various departments within organizations to streamline their communication processes. The call center intake department relies on RingDNA to efficiently make and receive phone calls to potential clients, simplifying their workflow. Integration with Salesforce allows them to directly dial clients from case records, ensuring seamless customer interaction. Additionally, RingDNA's screening capability ensures inbound calls are routed to the appropriate agents with the necessary skill set, optimizing customer service.
Salespeople across the organization benefit from RingDNA's user-friendly features, such as easy number dialing and the option to use local numbers when connecting with prospects. The call disposition feature simplifies call outcome logging, keeping sales activities well-documented. Moreover, RingDNA serves as a valuable tool for both Sales and Customer Success teams by facilitating email outreach through sequences/cadences during prospecting.
The implementation of RingDNA has significantly improved communication and performance within the sales department. It covers all aspects of contacting new leads, recycling existing ones, handling incoming calls, and following up with clients. By integrating seamlessly with Salesforce, RingDNA enables efficient client engagement and timely follow-up actions. Managers gain access to comprehensive metrics that assist in adjusting workflows seamlessly. Overall, RingDNA enhances sales commitment by streamlining communication processes and keeping outreach efforts organized.
AI feature: Users have found the AI feature in RingDNA highly beneficial for auditing and reviewing phone calls, with some reviewers mentioning that it provides valuable insights. The ability to easily access recorded calls in the call records has made it convenient for users to find specific calls.
Seamless task creation: Reviewers have praised the seamless process of creating tasks in RingDNA, stating that it has improved client management and enhanced productivity. This functionality allows users to set up tasks easily, ensuring appropriate follow-up with clients.
Text messaging capability: Users have highlighted the usefulness of the text feature in RingDNA, emphasizing its effectiveness in communication with clients via text messages. Some reviewers also appreciate being able to send documents via text, streamlining their communication processes.
Inflexible Cadencing and Time Zone Control: Some users have expressed the need for more flexibility in cadencing and control over time zone dialing, stating that they would appreciate additional features to customize these aspects of the software according to their specific requirements.
Call Quality Issues: Several users have reported experiencing occasional call quality issues while using the software. These instances of poor call quality have been frustrating for users and have impacted their ability to communicate effectively.
Application Freezing and Restarting: Users frequently encounter freezing of the application, which disrupts their workflow and requires them to restart it. This recurring issue can be time-consuming and hampers productivity.
Users highly recommend Revenue.io for excellent calling software, as it supports SIP phones and works brilliantly with other integrated software like Salesforce CRM.
Users recommend RingDNA to anyone looking for an intelligent dialer. They believe it provides the best value for money and should be considered for use in big companies. They also suggest using RingDNA for making and receiving calls, especially for international and local calls. They mention that it is easy to store information and use it with extensions and Salesforce.
Users advise trying RingDNA for a couple of days before making a decision. Once familiar with the system, they believe it will make work much easier. They also recommend RingDNA as a user-friendly and customer-friendly application, which is a great tool for sales and marketing purposes and enhances contact center operations.
Attribute Ratings
Reviews
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Score 8 out of 10
Vetted Review
Verified User
Revenue.io is a powerful revenue management platform that enables organizations to optimize their pricing and revenue strategies. The program also enables firms to develop dynamic pricing methods, which modify real-time rates based on demand and other criteria. This can help firms enhance sales and profitability by maximizing revenue during high-demand periods while avoiding overstocking during slack seasons. Overall, its automated pricing, forecasting, and competitive intelligence features make it a must-have tool for enterprises.
- Automated Pricing
- Forecasting
- Competitive intelligence capabilities
- User Interface (UI) Design
- Ability to customize the software to meet the specific needs of different businesses
- Customer Support
- Automated Pricing
- Predictive analytics to forecas
- Competitive Intelligence
- Channel Management
- Revenue Optimization
N/A
N/A
72.5%
7.3
68.33333333333333%
6.8
75%
7.5
- Increased efficiency
- Improved lead quality
- Complex implementation
- Steep learning curve
While both platforms offer similar features, several significant distinctions may make one more ideal for particular firms, including User interface and design, Advanced marketing automation, and pricing, and many other features. Furthermore, Integration with other tools Revenue.io has a wide range of integrations with other popular business tools, including Google Analytics, Salesforce, and Slack.
30
Sales & Marketing
80
Skilled salespeople help generate revenue by selling the company's products or services to potential customers, skilled marketers, customer service representatives, and skilled financial analysts who can track revenue streams, identify areas for improvement, and create financial reports.
- Sales management
- Financial management
- Marketing optimization
- Sales forecasting
- Resource allocation
- Dynamic pricing
- Partner revenue sharing
- Customer segmentation
- Performance-based pay
No
- Cloud Solutions
- Scalability
- Integration with Other Systems
Cloud-based infrastructure, which allows for automatic scaling of resources based on demand.
1- Defining requirements 2- Research and compare options 3- Demos tests 4- Evaluate the ease of integration 5- Consider customer support
- Implemented in-house
No
Change management was minimal
Comprehensive training; can cover both the technical aspects and the workflows of processes.
- Integration with existing systems
- User adoption
- In-Person Training
No, Revenue.io offers an effective support experience without requiring users to pay for premium support.
No
No comments
- Sales forecasting
- Subscription management
- Financial reporting
- Advanced analytics
- Multi-currency support
Yes
The mobile interface allows us to access the platform from mobile devices, such as smartphones or tablets.
May 10, 2021
RingDNA Addresses All Call Center Needs
RingDNA is being used by our call center intake department both make and receive phone calls to potential clients. We have integrated the RingDNA extension with our Salesforce platform to dial clients directly from their case records. We also use RingDNA to screen inbound phone calls and route them to the appropriate agents with the necessary skill set to help them. We use their after-hours voicemail services when our business is closed.
- The AI feature allows for easy auditing and reviewing of phone calls.
- Calls are recorded live and saved in the call records so they are easy to find.
- The AI feature annotates the phone call in its entirety.
- It is easy to create a task in RingDNA so that clients can be followed up appropriately.
- Has a text feature that has allowed us to text more with our clients.
- Able to send documents via text
- Dispositions are easy to use.
- Needs have more flexibility with cadencing
- More control over time zone dialing.
- Creating a feature that avoids duplicate phone numbers, clients, contacts, etc. from being created.
N/A
N/A
95%
9.5
91.66666666666666%
9.2
80%
8.0
- It has increased our telephone productivity and we are talking to more clients.
- We are signing up more cases thanks to texting our retainer documents.
- Our call center staff is happier because of how easy RingDNA is use.
- Five9
We selected RingDNA because you get so many features that are already built into their product that you do not have to pay extra for them. Five9 was not as simple to use as RingDNA and it did not include many of the features that RingDNA offered. It was also more expensive. RingDNA is also specifically designed to easily integrate with Salesforce.
20
Our current RingDNA users are our intake agents who work both in our call center and remotely from home. They are usually the first point of contact for many of our clients as they do the pre-screening to verify if they have a case we can sign up. They also send our retainer documents to clients and then follow up on their return.
2
A strong technical background that includes dialer knowledge is a must. Some call center experience would be necessary to understand the dynamics of call flow. I would suggest, if integrating with Salesforce, that the in-house tech support would also have experience with that platform.
- Communicating with clients
- Tracking phone calls
- Texting documents
- Implementing more use of texting documents.
- Using the tasks feature to help coordinate work flow for the day.
- The AI features that track all aspects of a phone call.
- Cadence activities so that we reach clients via several different mediums.
- Make more documents textable so that we continue to update clients' cases throughout the process.
- Cataloging saved recordings and AI transcripts for training purposes.