TrustRadius Insights
Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in …
Starting at $49 Per Month, Per Location
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What is ReviewTrackers?
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
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Pricing
Professional Plan
$49
Cloud
Per Month, Per Location
Enterprise Plan
$59
Cloud
Per Month, Per Location
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.reviewtrackers.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Demo of ReviewTrackers
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ReviewTrackers?
ReviewTrackers helps 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. Their business solutions support analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. ReviewTrackers helps businesses to understand their current brand reputation and identify areas of improvement.
ReviewTrackers Features
- Supported: Review Management, Workflow and Real-time Alerts
- Supported: Review Generation and Feedback Automation
- Supported: Analytics, text analytics with operational insights
- Supported: Business Listings, Social Media, Surveys and Competitor Insights
ReviewTrackers Screenshots
ReviewTrackers Integrations
- Zendesk Suite
- Meta Business Suite
- Hootsuite
- Zapier
- 1000+ Intergrations including...
ReviewTrackers Competitors
ReviewTrackers Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | North America, South America, Africa, Australia (Oceania), Europe, and Asia |
| Supported Languages | English, Spanish |
ReviewTrackers Downloadables
Frequently Asked Questions
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
The most common users of ReviewTrackers are from Small Businesses (1-50 employees).
ReviewTrackers Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 50% |
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Reviews and Ratings
(31)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in optimizing their online reputation and effectively managing customer reviews. With Review Trackers, businesses can effortlessly track online traffic and monitor what customers are saying about their products or services. The platform provides a centralized view of all customer reviews, eliminating the need to visit multiple websites.
One of the major benefits of Review Trackers is its ability to streamline the process of collecting feedback from current customers. Users appreciate the professional template provided by Review Trackers for sending review requests, which helps direct customers to credible review sites. Additionally, the software enables users to easily add and group locations, making it convenient for businesses with multiple branches. This feature is particularly valued by businesses in various sectors, including healthcare, real estate, and hospitality.
The intuitive nature of Review Trackers allows users to track the progress of reviews from submission to resolution. Users can assign specific reviews to team members for efficient handling and prompt action. Furthermore, Review Trackers has helped many businesses improve their reputation by listening to feedback and contacting customers with less than satisfactory experiences.
Another key use case of Review Trackers is reputation management. The software is extensively used for responding to reviews on popular platforms such as Google, Yelp, Facebook, and other review sites. It also aids in Local Listing Optimization, ensuring accurate Google listings for better visibility.
In the healthcare industry, ReviewTrackers through NRC Health offers a white-labeled version that helps manage received reviews, request reviews from happy patients, and implement positive reviews on provider profiles.
Moreover, ReviewTrackers has made it easier for businesses to communicate with younger demographics by allowing them to review establishments on social media platforms. This has resulted in increased online accessibility and subsequently more business.
Furthermore, the software assists in monitoring client reviews and provides detailed activity reports. In the real estate industry, it is utilized for collecting feedback from owners and tenants, ensuring high satisfaction levels. The software is primarily used by marketing departments to grow and maintain online reviews, leading to improved reputation and influence.
For restaurants, Review Trackers plays a significant role in managing online reputation effectively. It enables managers to receive daily updates about new reviews and respond to them promptly. The software saves time by sending email notifications for reviews, eliminating the need for manual searching.
Overall, Review Trackers is a powerful tool that businesses across various industries rely on for effective review management, reputation enhancement, and better customer engagement.
Easy Setup Process: Users have found Review Trackers' location setup process to be incredibly easy, requiring basic information such as address, contact info, and links. Several reviewers have expressed their appreciation for the straightforward and hassle-free onboarding experience.
Alert Updates: Review Trackers' alert updates have been highly valued by users. Many reviewers have praised the platform for keeping them informed of any new developments in real-time. These alert updates are seen as a valuable feature that helps users stay updated and respond promptly to any changes or reviews.
User-Friendly Dashboard: The user-friendly dashboard provided by Review Trackers has received positive feedback from many users. Several reviewers have described it as easy to navigate and effective in tracking and analyzing reviews across multiple platforms. The intuitive interface allows for comprehensive review management and analysis, contributing to a seamless user experience.
Limited customization options: Some users have expressed the desire for more flexibility and customization within Review Trackers. They would like to be able to link more than 3 websites for patients to leave reviews on, add their own logo onto the footer, and have the ability to track posts about them on social media sites. Additionally, they suggest adding more templates for review requests and allowing users to be texted review templates for those who do not use email.
Difficult navigation: Several reviewers have found the navigation of LLO services confusing, especially when having a lot of accounts/clients. They feel that it is hard to differentiate between locations and sites when viewing reviews for multiple restaurants. Furthermore, some users find the main dashboard and review search features difficult to use in Chrome when trying to segment by specific groups and/or locations.
Slow response time: Some users have mentioned that they find the response time with recognizing reviews too long. They would like a faster turnaround time in order to be able to respond promptly to customers.
Review Trackers has received several recommendations from users. According to users:
- Users recommend giving Review Trackers a try, as it is suitable for various industries and offers an easy setup process. There is no contract required, making it convenient for businesses to test out the software.
- The word bubble feature is highly anticipated by users, as it is expected to enhance the software's functionality. Review Trackers is praised for its robust offering and ability to monitor and respond to customer comments and opinions effectively.
- Some users suggest that Review Trackers may not be worth the time investment for small companies, as it requires manual responses to each outlet. However, they recommend signing up for the software and providing feedback to the representative for interface improvements.
Overall, users find Review Trackers to be a cost-effective and solid solution for review tracking. It encourages clients to write favorable reviews and simplifies the process by handling venues on behalf of users. The software has been helpful in gathering great feedback, with one user recommending reaching out to the director of customer happiness for any assistance needed.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
November 18, 2015
We love Review Trackers
Review Trackers is used by our office to track our online traffic and what patients are saying about us. We also use Review Trackers to send out review requests weekly to get feedback from current patients. It has given us a platform that makes it easy to view everything that patients are saying without having to visit multiple websites every single day. It has also given us a way to have a professional template that we can send out that helps to better direct patients to credible review sites. Patients love the ease of getting an email and having a link that they can immediately click on to leave a review. Most patients don't know what review sites are best- so it's great that we can now direct them.
- Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
- Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
- Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
- Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
- I would like to be able to link more than 3 websites for the patients to be able to review on.
- A few more templates for review requests would also be nice. Plus if you could add your own logo onto the footer that would be nice.
- It would be awesome if review trackers could also track posts about you on social media sites (Facebook, Twitter, Instagram), or give you the ability to request for people to follow you on those sites!
- It would be great if users could be texted the review templates (for patients who do not use email) and then they could easily leave a review from their mobile device.
- Review trackers has definitely improved on our efficiency of how quickly we handle someone that had a bad experience. Being able to know from the get go how a patient's experience was in our office is crucial in getting them to the next step of moving forward with accepting treatment.
- Review Trackers has also boosted our customer service by helping us reach out to patients we otherwise would have not. With the email templates, I am able to send out review requests at the end of each week to better determine which patients were happy with our services and which ones are not and then go from there in figuring out what needs to be done next.
- The dashboard is a great way to view overall what is being said about us online, and one great review is priceless. Review Trackers had a positive ROI immediately with our office after our first great review, and we still continue to love using it!
I haven't used any other websites similar to review trackers. Once we started with Review Trackers, there was never any need to look into any other companies for this service.
We looked into using a website called Real Review Tracker that seemed to have a similar setup - but did not have the great reviews and feedback like my reviewtrackers.com did.
We looked into using a website called Real Review Tracker that seemed to have a similar setup - but did not have the great reviews and feedback like my reviewtrackers.com did.
2
Our marketing manager uses the Review Trackers website daily to monitor online traffic and reviews. Our patient treatment coordinator also uses it daily to send out review requests to new and returning patients to see how we are doing each appointment. It's great to have all the additional feedback so we can improve.
2
Our marketing manager uses the review trackers site daily. Our patient treatment coordinator also uses this daily to send out feedback review requests and see that we are meeting all our patient needs from the first appointment to the last.
- Dashboard
- Review Requests Template
- Online Support
- Monitoring online activity.
- Email notifications letting us know when a review has been left.
- The ability to be able to send out templates for review requests to new and returning patients after each appointment.
- Social Media follower requests.
- Monitoring activity on social media sites.
No
- Price
- Product Features
- Product Usability
- Product Reputation
Product usability is definitley the most important feature to us. The ease of the dashboard on Review Trackers is really what sold it for us. It's very easy to navigate and monitor what is going on online regarding your company. The price of Review Trackers is also great for the amount of information that we get!
I don't think I would change much about my evaluation and selection process for finding a site that does what Review Trackers does. I looked online to see what people were saying about it, read some reviews, and then did a free trial. The free trial really sold itself with the easy dashboard and templates for email requests.
- Implemented in-house
Change management was minimal
- N/A
No
I was frustrated that I could only link 3 review websites on my review request email. A member of the review trackers team quickly assisted me in resolving the issue and gave me an alternative way to make more review sites linked. I greatly appreciated not only the prompt response but the knowledge of the staff.
- Email requests templates were easy to set up.
- Dashboard was easy to view and manage.
- Email notifications were great- letting me know when reviews come in.
- N/A