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ReviewTrackers

ReviewTrackers

Starting at $49 Per Month, Per Location
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Overview

What is ReviewTrackers?

ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.

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Recent Reviews

TrustRadius Insights

Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in …
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Simple and Effective

8 out of 10
November 19, 2015
Incentivized
Having used multiple social listening and online reputation services as a restaurant marketer, I've found Review Trackers to be one of the …
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Marketing Manager

8 out of 10
November 18, 2015
Incentivized
My client primarily uses Review Trackers to be notified of reviews so they can respond accordingly. We tried to use it to help get more …
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Great service!

10 out of 10
November 18, 2015
Incentivized
Very helpful! We have it send us emails when any of our multiple clients get reviews. It is extremely useful so we do not have to hunt the …
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Pricing

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Professional Plan

$49

Cloud
Per Month, Per Location

Enterprise Plan

$59

Cloud
Per Month, Per Location

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.reviewtrackers.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Demo of ReviewTrackers

YouTube
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Product Details

What is ReviewTrackers?

ReviewTrackers helps 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. Their business solutions support analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. ReviewTrackers helps businesses to understand their current brand reputation and identify areas of improvement.

ReviewTrackers Features

  • Supported: Review Management, Workflow and Real-time Alerts
  • Supported: Review Generation and Feedback Automation
  • Supported: Analytics, text analytics with operational insights
  • Supported: Business Listings, Social Media, Surveys and Competitor Insights

ReviewTrackers Screenshots

Screenshot of Dashboard on a mobile deviceScreenshot of 100+ review sites for greater visibility into business feedback.Screenshot of ReviewTrackers for business reputation management

ReviewTrackers Integrations

ReviewTrackers Competitors

ReviewTrackers Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesNorth America, South America, Africa, Australia (Oceania), Europe, and Asia
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.

TrustYou, Revinate, and Reputation.com are common alternatives for ReviewTrackers.

The most common users of ReviewTrackers are from Small Businesses (1-50 employees).

ReviewTrackers Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(31)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in optimizing their online reputation and effectively managing customer reviews. With Review Trackers, businesses can effortlessly track online traffic and monitor what customers are saying about their products or services. The platform provides a centralized view of all customer reviews, eliminating the need to visit multiple websites.

One of the major benefits of Review Trackers is its ability to streamline the process of collecting feedback from current customers. Users appreciate the professional template provided by Review Trackers for sending review requests, which helps direct customers to credible review sites. Additionally, the software enables users to easily add and group locations, making it convenient for businesses with multiple branches. This feature is particularly valued by businesses in various sectors, including healthcare, real estate, and hospitality.

The intuitive nature of Review Trackers allows users to track the progress of reviews from submission to resolution. Users can assign specific reviews to team members for efficient handling and prompt action. Furthermore, Review Trackers has helped many businesses improve their reputation by listening to feedback and contacting customers with less than satisfactory experiences.

Another key use case of Review Trackers is reputation management. The software is extensively used for responding to reviews on popular platforms such as Google, Yelp, Facebook, and other review sites. It also aids in Local Listing Optimization, ensuring accurate Google listings for better visibility.

In the healthcare industry, ReviewTrackers through NRC Health offers a white-labeled version that helps manage received reviews, request reviews from happy patients, and implement positive reviews on provider profiles.

Moreover, ReviewTrackers has made it easier for businesses to communicate with younger demographics by allowing them to review establishments on social media platforms. This has resulted in increased online accessibility and subsequently more business.

Furthermore, the software assists in monitoring client reviews and provides detailed activity reports. In the real estate industry, it is utilized for collecting feedback from owners and tenants, ensuring high satisfaction levels. The software is primarily used by marketing departments to grow and maintain online reviews, leading to improved reputation and influence.

For restaurants, Review Trackers plays a significant role in managing online reputation effectively. It enables managers to receive daily updates about new reviews and respond to them promptly. The software saves time by sending email notifications for reviews, eliminating the need for manual searching.

Overall, Review Trackers is a powerful tool that businesses across various industries rely on for effective review management, reputation enhancement, and better customer engagement.

Easy Setup Process: Users have found Review Trackers' location setup process to be incredibly easy, requiring basic information such as address, contact info, and links. Several reviewers have expressed their appreciation for the straightforward and hassle-free onboarding experience.

Alert Updates: Review Trackers' alert updates have been highly valued by users. Many reviewers have praised the platform for keeping them informed of any new developments in real-time. These alert updates are seen as a valuable feature that helps users stay updated and respond promptly to any changes or reviews.

User-Friendly Dashboard: The user-friendly dashboard provided by Review Trackers has received positive feedback from many users. Several reviewers have described it as easy to navigate and effective in tracking and analyzing reviews across multiple platforms. The intuitive interface allows for comprehensive review management and analysis, contributing to a seamless user experience.

Limited customization options: Some users have expressed the desire for more flexibility and customization within Review Trackers. They would like to be able to link more than 3 websites for patients to leave reviews on, add their own logo onto the footer, and have the ability to track posts about them on social media sites. Additionally, they suggest adding more templates for review requests and allowing users to be texted review templates for those who do not use email.

Difficult navigation: Several reviewers have found the navigation of LLO services confusing, especially when having a lot of accounts/clients. They feel that it is hard to differentiate between locations and sites when viewing reviews for multiple restaurants. Furthermore, some users find the main dashboard and review search features difficult to use in Chrome when trying to segment by specific groups and/or locations.

Slow response time: Some users have mentioned that they find the response time with recognizing reviews too long. They would like a faster turnaround time in order to be able to respond promptly to customers.

Review Trackers has received several recommendations from users. According to users:

  • Users recommend giving Review Trackers a try, as it is suitable for various industries and offers an easy setup process. There is no contract required, making it convenient for businesses to test out the software.
  • The word bubble feature is highly anticipated by users, as it is expected to enhance the software's functionality. Review Trackers is praised for its robust offering and ability to monitor and respond to customer comments and opinions effectively.
  • Some users suggest that Review Trackers may not be worth the time investment for small companies, as it requires manual responses to each outlet. However, they recommend signing up for the software and providing feedback to the representative for interface improvements.

Overall, users find Review Trackers to be a cost-effective and solid solution for review tracking. It encourages clients to write favorable reviews and simplifies the process by handling venues on behalf of users. The software has been helpful in gathering great feedback, with one user recommending reaching out to the director of customer happiness for any assistance needed.

Attribute Ratings

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
I use it daily for reputation management for all of our clients to respond to their Google, Yelp, Facebook, and other source reviews. It helps all of our clients improve their reputation in the light of the customers. I also use the software for LLO (Local Listing Optimization), which enables our clients to have accurate Google listings to make them easier to find.
Sean Pomory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use a white labelled version of ReviewTrackers through NRC Health. We chose this option instead of going directly through ReviewTrackers for a few reasons. We had three problems we were trying to solve:
  1. Manage received reviews for providers and locations in one place
  2. Request reviews from happy patients
  3. Implement positive reviews for providers on our provider profiles.
ReviewTrackers helped us with the first two of these three goals.
Jason Hatfield | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ReviewTrackers as a way to easily collate a majority of the feedback that we receive across multiple review sites. Recent integrations with Google My Business have made it much easier to maintain a public presence on one of the most visible platforms, as reviews are easily viewable when doing a Google search. Being able to set up automatic alerts for certain types of reviews makes it much easier to manage the volume of reviews we receive and calls out our immediate action areas.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use ReviewTrackers to populate views for 9 restaurants. The managers at each individual restaurant receive daily updates with reviews for the store they manage. I oversee the managers' involvement and ensure that reviews are being responded to in a timely manner. We respond to all reviews 3 stars or fewer, and sometimes respond to the 5 star reviews to thank the guests for their review. I am the main person responding to the reviews and coordinating with the managers as to what, if anything, we will offer the guest as a gesture.
November 18, 2015

Marketing Manager

Score 8 out of 10
Vetted Review
Verified User
Incentivized
My client primarily uses Review Trackers to be notified of reviews so they can respond accordingly. We tried to use it to help get more reviews but have not been as successful at that as we had hoped. The tracking however is very helpful in reputation management. Our client did not have a lot of faith in the process of requesting reviews via the interface.
November 18, 2015

We love Review Trackers

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Review Trackers is used by our office to track our online traffic and what patients are saying about us. We also use Review Trackers to send out review requests weekly to get feedback from current patients. It has given us a platform that makes it easy to view everything that patients are saying without having to visit multiple websites every single day. It has also given us a way to have a professional template that we can send out that helps to better direct patients to credible review sites. Patients love the ease of getting an email and having a link that they can immediately click on to leave a review. Most patients don't know what review sites are best- so it's great that we can now direct them.
November 18, 2015

Great service!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Very helpful! We have it send us emails when any of our multiple clients get reviews. It is extremely useful so we do not have to hunt the Internet all day to find them. Review Trackers saves us a lot of time especially since we are a very busy, fast-paced agency!
Brian Rothe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I'm in the automotive industry. We have several dealers, and we use Review Trackers to monitor our online reputation. The thing I love is that the platform pulls reviews not only from generic sources like Yelp and Google+, but it also pulls reviews from auto specific sources like Cars.com and Edmunds. It's easy to add locations, and I believe they give you a pricing discount after 10 locations. Locations can be grouped, so we have our dealerships grouped by the brands they sell. Any time a review is submitted we get a notification. One area this could be improved is if notifications were received in real time so we could respond immediately to the customer. The platform is extremely intuitive and makes it incredibly easy to track the progress of reviews, from the moment they're received by Review Trackers all the way through to resolution. You can even assign specific reviews to specific users. Since using Review Trackers, we've been able to turn many reviews around by listening to feedback and contacting customers whose experience was less than exemplary. I'd definitely recommend Review Trackers.
November 18, 2015

Review Trackers Review

Dave Spannhake | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Review Trackers to create a greater online reputation for our customers. It's quick and easy, and greatly increases the awareness of all of the patrons using our companies so that more people are able to see how great a job our businesses perform. I would highly recommend the product, especially as they continue focus on improving the design and experience. It gets more and more easy to use and more effective in creating a greater online reputation and influence.
Jeffrey DeArmond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Review Trackers to manage our clients' reviews online. Our clients are very happy with the level of service we provide, we appreciate the level of service Review Trackers provides to us, the agency.
November 18, 2015

Satisfied Customer

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Review Trackers has given us the ability to offer our clients an easy way to share their experience with us and our clients. We are currently testing this program and have been very satisfied with the results so far. It has given us an easy way to reach our clients and gives them the opportunity to write a favorable review.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The marketing organization I work for uses Review Trackers to help clients with reputation management. We use the system to send emails to customers and encourage them to leave reviews. A lot of local businesses don't know (or care about) the importance of online reputation management, so it is important for us to find happy customers willing to leave positive reviews to both encourage the credibility and professionalism of the business and to counter any negativity.
Score 9 out of 10
Vetted Review
ResellerIncentivized
We use Review Trackers as a means of keeping track of all of the reviews our business is bringing in, along with a platform that will enable any staff member to request a review in an instant. For us, this solves the problem of our staff knowing what is happening with our online reputation and being able to use it to our and their benefit.
November 17, 2015

Review of Review Trackers

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Review Trackers to monitor reviews from clients as well as for sending out emails to increase reviews on other sites. This allows us to implement a strategy of obtaining more positive reviews as well as allowing clients to find out where they can make improvements to their services all in one application.
Tara Roach | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Emily and the ReviewTracker team has been nothing but exceptional help with our agency. Emily is always in constant contact with us and our clients getting reviews from all over the place. We are on LinkedIn, Google+, Facebook, YellowPages, and Twitter. She even e-mailed all our clients in the agency personally asking for their reviews! We love getting feedback from our clients because it lets us know EXACTLY what we are doing well and what needs improvement. ReviewTrackers helped us communicate with our younger markets easier. Our younger demographics don't typically like to fill our long reviews they get from our company; so allowing them to do it on Facebook, Google+, LinkedIn, etc., was awesome! We started to get a lot of business from being more accessible online :)
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