Reviews911

Reviews911 is an online review management platform designed to assist businesses in generating, monitoring, and responding to customer reviews. According to the vendor, this solution is tailored for small to large businesses across various professions and industries, including retail, hospitality, e-commerce, restaurants, and service-based businesses. By actively engaging with customer feedback, companies can efficiently manage their online reputation and enhance customer satisfaction.

Key Features

Generate: According to the vendor, Reviews911 enables businesses to send automated review requests to customers via email and SMS messaging. Positive feedback prompts customers to leave a review on pre-selected third-party review sites, while negative feedback directs customers to a contact form to explain their experience.

Monitor: The vendor claims that Reviews911 provides a centralized dashboard where businesses can view all reviews and receive email notifications for new reviews and negative feedback submissions. This feature allows companies to promptly respond to reviews and improve customer experience.

Respond: According to the vendor, Reviews911 allows businesses to address customer concerns before negative reviews are posted by responding to all feedback instantly within the platform. The negative feedback feature can be utilized to proactively resolve issues.

Review Monitoring: Reviews911 claims to offer a feature that enables businesses to monitor and track reviews from various platforms in one place. The vendor states that email notifications keep businesses updated on new reviews, facilitating effective online reputation management.

Easily Respond to Customers: The vendor claims that Reviews911 provides a platform for businesses to respond to customer reviews quickly and efficiently, enhancing customer engagement and satisfaction.

Review Progression Reporting: According to the vendor, Reviews911 offers a feature that allows businesses to track the progress and trends of customer reviews over time. This feature enables companies to identify areas of improvement and measure customer satisfaction.

Review Word Frequency Analysis: Reviews911 claims to provide a feature that allows businesses to analyze the frequency of specific words used in customer reviews. According to the vendor, this analysis can provide valuable insights into customer sentiments and preferences.

Post to Social Media (Facebook & Google My Business): The vendor states that Reviews911 enables businesses to share positive customer reviews on Facebook and Google My Business, increasing brand visibility and credibility.

Email and SMS Allowance: According to the vendor, Reviews911 offers a monthly allowance for sending review requests via email and SMS, ensuring effective communication with customers.

Reviews to Your Website: The vendor claims that Reviews911 allows businesses to display customer reviews on their own websites, showcasing positive feedback and building trust with potential customers.