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We use Revinate as an email service provider for our hotel clients. It helps us send timely, relevant and personalized email marketing …
Hotel Sorrento uses Revinate to monitor our reviews and send out email campaigns to our email list. We are able to generate brand.com …
Revinate is used across all of the Wyndham Organization. Our specific hotel uses it within every department to monitor and maintain guest …
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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
7 people want pricing too
Revinate is a hotel reputation management tool, with email marketing tools, surveys for customer feedback (to drive reviews to Google and TripAdvisor), and a dashboard to monitor all online reviews and social media mentions.
Companies can't remove reviews or game the system. Here's why
- No coding experience required
- List segmentation
- Upsell options
- Customer service
- The audience segmentation is excellent. I use this the most since I create targeted, segmented campaigns.
- Ease of use if you have experience with other email platforms.
- Analytics reporting.
- The email design area is a little cumbersome at times.
- I wish there was a way to create Landing Pages linked to automations like Mailchimp has, that I could then add to our website via HTML code or integration.
- I wish I could integrate Revinate with Facebook Ads so I could optimize my lead gen efforts.
- Filters all guests reviews into one place.
- Allows us to respond to guest reviews easily.
- Revinate has a multitude of reporting options and functionality that allow us to dig down to key areas of interest.
- Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process.
- I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities.
- Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports.