Rimini Street

If Rimini Street can maintain steadiness of resources for a given customer will make the customer experience even better.

As previously stated, I have worked in Oracle ERP, and they are good at it.

Well suited - they respond comparatively quickly.
Less appropriate - we may miss any critical/security updates/patches because we cannot download Oracle patches.

There are no upgrade plans for our systems, so Rimini Street suited best for us.

Rimini Street is a good support system for any maintenance projects

As extra help needed to investigate issues.

I like to contrast my Rimini Street experience with my 20-plus years of Oracle Support (Metalink) experience. I call Metalink 'Megastink' because it seems like you have to jump through 18 different hoops before you even speak to someone, who is generally the least experienced person on the support team as they 'rotate' the new starters through the various ERP modules. It sometimes can take several weeks of kicking the SR before it gets escalated to someone more experienced. However, with Rimini Street, you speak to a true expert right from the start, who hops in and litterally works with you from the beginning to understand and resolve your issue.

Support of older ERP versions that are no longer being developed by software provider. May not be suited for newly installed ERP applications.

Riministreet is well suited to helping fix specific errors showing up in the application and the logs. They are less well suited to helping with scripts and development for the application. One suggestion for improvement beyond what would usually be expected would be to keep a record of the customer's application configuration for the application and any customizations that might have been done on it. Since there's bound to be turnover at any kind of customer support organization this could help speed up issue resolution and help if there was not complete knowledge transfer at the customer

Rimini Street will take whatever issue or problem and give us a reasonable advice or solution. It was huge difference between Rimini Street and our previous supporter. I do not see one case which is less appropriate. Sometimes I know it is not going to get a good answer. Maybe this is what they should improve. For example, told client to move away from Windows 2008R2 at early stage.

We appreciate having the additional support available to us as we no longer have experts in this software on staff. They are quick to respond and to follow up if we lag on our responses. Even when we have frustration when a problem being more involved than originally obvious, Rimini's support team takes time to work through the entire problem and ensure it is resolved to our satisfaction.

I can't speak for cost, but as far as quick response time and expertise I have had only good experiences.

I had a P1 issue which they helped me resolve within 45 mins saving critical business hours of work and money. I had raised multiple issues which had been pending for the past 6 to 7 months and even a year which they helped us resolve. One such scenario was related to missing data, where they helped in tracing the source of identifying the cause.

Rimini Street is well suited for the support related environment

It is not suited for dynamic environments

Rimini Street provides updates in timely manner which gives us enough time to test and move to prod.
In the events we experience correct custom version of programs were not updated and found less efforts to put towards testing the custom Adecco processes.

Rimini Street helped us with helpful fixes and patches in SAP in order to ensure the business continuity. The support through the ticketing tool received so far from Rimini Street is satisfactory. We are happy the quick response to the support tickets and solutions.

Well suited: 1) OeBS area: support, customs development, consulting

Rimini Street is well suited in all the customer support scenarios where a customer needs help with Production Support.

In my area of expertise (payroll/HR), I always got the support required. Whether I had questions about how to do something or issues we couldn't resolve, I received the solution and the support I needed. Also, they were proactive in informing us of changes and updates that needed to be applied to the system to ensure that it functioned optimally.

Outside of Oracle MOS, Rimini is very helpful, but it would be nice to have access to Oracle MOS solutions and also latest CPU and database patches. Using their support is a nice savings compared to the cost of Oracle support, so they are clearly a great alternative means of support.

provided details on earlier question

Rimini Street is well structured in providing technical support for various tools. We rely mainly on SAP technical support. Rimini street always helps us in providing solutions on time without any delays. One time we need a package for one of our applications. Rimini street helped us in providing the required package on time effectively.

As far as taking over our 'SAP' support, ie. We no longer pay SAP for support and instead pay Rimini Street., this has been a great decision! It saved our company 50% in costs for an older system we have no intent on ever upgrading due to economics. It was almost too good to believe. If we were planning major upgrades to our SAP ERP and/or large enhancements, then this may not be the best route. But, as a stable environment, transitioning to Rimini Street was smart. I now realize they are well-suited and capable of handling our entire SAP support team...Functional & Basis in addition to 'SAP' support.

We initially went with Rimini support to save money. This worked well for our business since we were not planning on upgrading Oracle for at least 5 years and the support was on par with Oracle (better if you consider the personal touch and ease of use). This would not work for a company that plans to upgrade Oracle in the near term.

The most attractive part is the immediate money savings you get since the first day. Rimini's support is very fast for failure problems in basis general with SAP, but it is a little slow when it comes to mandatory improvements that have to be made due to Mexican law regulations.