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RingCentral Contact Center

RingCentral Contact Center

Overview

What is RingCentral Contact Center?

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization…

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Learn from top reviewers

Very complete, happy customer

Rating: 10 out of 10
July 23, 2024
IncentivizedVetted ReviewVerified User
connectivity is the best of what I have tried, very reliable, you can track the strenght of your connection in real time (very useful for digital nomads) the noise cancellatio...
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Gustavo Tellez
Account Manager - Marketing
ISA
Remax
RingCentral Contact Center2 years of experience

RingCentral Contact Best for Meduium Size Businesses

Rating: 8 out of 10
March 29, 2024
Vetted ReviewVerified User
We have used RingCentral Contact Center for handling contacts and review reporting. While there were no significant issues with contact handling, we did have a few issues with...
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Verified user
Manager
RingCentral Contact Center3 years of experience

RingCentral Contact Center review

Rating: 10 out of 10
March 27, 2024
IncentivizedVetted ReviewVerified User
Our company utilizes RingCentral Contact Center and the contact center to manage incoming calls to provide service, supplies and managed IT services to our customers. RingCent...
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Verified user
Engineer
RingCentral Contact Center2 years of experience

Great Set of Features for a Reasonable Price

Rating: 10 out of 10
March 22, 2024
IncentivizedVetted ReviewVerified User
We use RingCentral Contact Center to communicate with customers via phone and text message. It allows us to contact the customer via our professional text and voice number no ...
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Verified user
Director
RingCentral Contact Center4 years of experience

The Key to Our Company’s Daily Operation

Rating: 9 out of 10
March 20, 2024
IncentivizedVetted ReviewVerified User
RingCentral Contact Center is our main source of inter-office communication. We rely primarily on RingCentral Contact Center to share documents, communicate with teams, and st...
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Verified user
Administrator
RingCentral Contact Center2 years of experience

RingCentral Contact Center: A Solid Communication Foundation for a Successful Customer-Focused Business

Rating: 9 out of 10
March 20, 2024
IncentivizedVetted ReviewVerified User
We use RingCentral Contact Center as our primary phone system for all of our employees. As a company that's focused on customer service/sales, this is a very important aspect ...
Continue reading
Chris Olsen
Employee - Other
Inventory purchasing
LaSalle company inc (ComCenter.com)
RingCentral Contact Center3 years of experience

Sales Person RingCentral Review

Rating: 8 out of 10
March 15, 2024
IncentivizedVetted ReviewVerified User
I work in the sales department, therefore I use RingCentral for inbound calls we receive. We have a standard business number and I can change my alias. I can also do outbound ...
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Verified user
Employee
RingCentral Contact Center1 year of experience

Ring Central Review - End User/Supervisor

Rating: 9 out of 10
February 28, 2024
IncentivizedVetted ReviewVerified User
We use RingCentral Contact Center on our Store Support help desk for ACD and call routing based on options entered by the customer into the menu prompts.
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Brian Silletti
Manager - Information Technology
Manager Telecom & Field Services
Party City
RingCentral Contact Center2 years of experience

Good Contact center - Can be Great!

Rating: 8 out of 10
September 7, 2023
IncentivizedVetted ReviewVerified User
We were using Avaya Aura contact center but realised management costs are very high thus, we were looking for a cloud-based solution. After carefully comparing multiple soluti...
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Verified user
Consultant
RingCentral Contact Center2 years of experience

Service Desk Supervisor's Perspective on RingCentral Contact Center

Rating: 6 out of 10
September 5, 2023
IncentivizedVetted ReviewVerified User
RingCentral Contact Center is our call flow management system for use with our Service Desk. I supervise the Service Desk and so, personally, use it for monitoring our Service...
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Jason Merrill
Supervisor - Information Technology
Desktop Support
The Heritage Group
RingCentral Contact Center2 years of experience

An optimum product to serve the customers better

Rating: 7 out of 10
August 27, 2023
IncentivizedVetted ReviewVerified User
We use Ring Central Contact Center to manage customer conversations and resolve their problems efficiently. Ring Central Contact Center addresses the functionality of using th...
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Verified user
Employee
RingCentral Contact Center1 year of experience

Contact Center solution with a lot of versatility

Rating: 7 out of 10
August 23, 2023
IncentivizedVetted ReviewVerified User
We use RingCentral Contact Center as our queue for service related calls. It allows us to place calls in a queue and answer them in order that we receive them. We also have ch...
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Verified user
Project Manager
RingCentral Contact Center3 years of experience

Amazing contact center solution with great features

Rating: 9 out of 10
August 23, 2023
IncentivizedVetted ReviewVerified User
RingCentral Contact Center is a very good contact center solution, which is very easy to set up, implement and use by anyone. It provides a very easy interface and sets up the...
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Verified user
Consultant
RingCentral Contact Center4 years of experience

RingCentral - A good value

Rating: 9 out of 10
August 22, 2023
IncentivizedVetted ReviewVerified User
Used across the organization but primarily in our Customer Support Center.
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Donald Mascola
Manager - Information Technology
IT Services Manager
Autosoft, Inc.
RingCentral Contact Center2 years of experience

Convenient for after hours calls and texts!

Rating: 8 out of 10
May 4, 2022
IncentivizedVetted ReviewVerified User
We use RingCentral Contact Center to make and take client calls on our cell phones if we cannot use our desk phones. We also use RingCentral Contact Center to record calls, pl...
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Kayte Moore
Employee - Legal
Family Law Paralegal
Vayman & Teitelbaum, P.C.
RingCentral Contact Center2 years of experience
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How RingCentral Contact Center Differs From Its Competitors

AI Capabilities

I have not had the chance to request help, just once un 20 months but it was by phone. I prefer to have chat with a real person. AI is not capable enough to understand my needs in the way I can put it so I will prefer a person explaining me what I can do and how
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AI Capabilities

This is an area that Ring Central needs to work on as this does not necessarily address the issues one may have. The AI looks basically at the frequently asked questions and necessarily assist with resolving an issue that I have already reviewed based on resources provided. It would be nice not to …
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Communications Performance

They have not necessarily been able to address specific needs. One such thing is issues that the tool may have at a point in time. While they have a status update for issues that may have arised, issues that our outside of those already reported have been on that was not easily resolved with them.
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Communications Performance

We are still expanding our omnichannel features as the business expands options, webchat, email, voicemail, we look forward to integrating more of these features for our service and supply teams.
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AI Capabilities

We don't currently use any of the AI capabilities that RingCentral Contact Center offers. We are not aware of specifics regarding the AI integration, so it's difficult to speak to that end. Our organization is rather small, so there's no immediate desire to use AI for any specific use cases. Most …
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Communications Performance

The biggest benefit is that RingCentral Contact Center allows us to be able to communicate with customers quickly. We can call them from a professional number, text them with updates, coordinate changes in their services via phone/text, and allow them to communicate the same information to us via …
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AI Capabilities

With our entire company relying on RingCentral Contact Center for internal communication, the ease and speed of use and acclimation ensures we don’t lose momentum.
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Communications Performance

The ease and speed of searching and retrieving files and specific messages without having to search through dozens of emails or folders streamline the workflow. We can all rely on RingCentral Contact Center's file system which positively impacts our day-to-day operation.
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Communications Performance

I'll repeat some of what I've said already in answer to this question. The reliable, easy-to-use system has enabled all of our employees to better work together to address inbound customer service issues, as well as mount a more effective outbound sales calling campaign. We are able to do more …
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AI Capabilities

Voice message transcriptions = this is really useful for improving my overall efficiency. Not only does this transcribe the voice message received, but it also emails me the transcription so I don’t even have to enter the portal. This saves me so much time as I am often on meetings/ calls.
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Communications Performance

Fast response time = voice message transcriptions. This is useful for when I am on other calls and meetings and don’t have time to listen to them individually. I can easily receive the transcript through an email and follow up accordingly.
Mobile app = this also allows me to receive and do calls …
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AI Capabilities

We are using their chatbots and are very happy with them. It has increased the inflow of requests and customers are able to solve most of their basic requests themselves thus saving our agents and increasing productivity. We are now able to utilise our agents in a more profound manner.
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Communications Performance

With chatbots, we have been able to automate easier queries. This has increased our capacity to handle more requests and customers can solve most of their requests via self-service thus saving our agents time. This has lowered our OPEX; Moreover, reduced our maintenance costs due to the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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RingCentral Contact Center

RingCentral Contact Center

N/A
Unavailable

What is RingCentral Contact Center?

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

Amazon Connect

Amazon Connect

Free
What is Amazon Connect?

Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent…

Genesys Cloud CX

Genesys Cloud CX

$75
per month
What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

7.7
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

6.7
Avg 8.2
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Product Details

What is RingCentral Contact Center?

RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.

RingCentral Contact Center Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Multichannel integration
  • Supported: CRM software integration

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

RingCentral Contact Center Competitors

RingCentral Contact Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.

Talkdesk and Genesys Cloud CX are common alternatives for RingCentral Contact Center.

Reviewers rate Call tracking highest, with a score of 8.9.

The most common users of RingCentral Contact Center are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(81)

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why

Very complete, happy customer

Rating: 10 out of 10
Incentivized
July 23, 2024
Use Cases and Deployment Scope
connectivity is the best of what I have tried, very reliable, you can track the strenght of your connection in real time (very useful for digital nomads) the noise cancellation is as good as any top headset, metric reports, help center. I would say has the best of all worlds
Pros and Cons
  • stability of the app for Android and Apple devices
  • application managemnt for desktop
  • application performance overall
Likelihood to Recommend
like 10/10. I use other ip phones and they are not near close

RingCentral Contact Best for Meduium Size Businesses

Rating: 8 out of 10
March 29, 2024
Verified User
Vetted Review
Verified User
RingCentral Contact Center
3 years of experience
Use Cases and Deployment Scope
We have used RingCentral Contact Center for handling contacts and review reporting. While there were no significant issues with contact handling, we did have a few issues with the reports as some reports were not as clear as it needed to have been. Their customer service was did not offer the best support in understanding the reports. There were reports that usual receive that we no longer get such as utilization and it wasn't added in another report.
Pros and Cons
  • Call Recording and call quality
  • SMS Communication
  • Live Monitoring
Likelihood to Recommend
They are best suited for medium size companies. Their platform is a bit easier to use and our agents have mentioned that it is user friendly. For this reason I would recommend to businesses. Live montoring is great and the ability -to change aux codes for the agents when monitoring is also a good feature.

RingCentral Contact Center review

Rating: 10 out of 10
Incentivized
March 27, 2024
Verified User
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
Use Cases and Deployment Scope
Our company utilizes RingCentral Contact Center and the contact center to manage incoming calls to provide service, supplies and managed IT services to our customers. RingCentral allows our company to maintain this level of service over 18 lines of business in a single managed phone system. I am the System Administrator for RingCentral.
Pros and Cons
  • Simple to use
  • Easy to maintain
  • provides quick scaling as organizations needs change
Likelihood to Recommend
RingCentral Contact Center as a whole is well suited to handle most business needs for customer calling the queue interface is simple and quick for setup. It would be beneficial to have the Nice in Contact Center be fully integrated into the RingCentral system instead of being separate systems that rely on each other to operate but require different logins and maintenance.

Great Set of Features for a Reasonable Price

Rating: 10 out of 10
Incentivized
March 22, 2024
Verified User
Vetted Review
Verified User
RingCentral Contact Center
4 years of experience
Use Cases and Deployment Scope
We use RingCentral Contact Center to communicate with customers via phone and text message. It allows us to contact the customer via our professional text and voice number no matter where we are. It also provides us with notifications when a customer calls or texts us while we are on another call or if it's after hours. We also get transcripts of voice messages.
Pros and Cons
  • Customer Service
  • Voice Quality
  • Notifications
  • Call flow
  • Intuitive apps
Likelihood to Recommend
RingCentral Contact Center is great for businesses that need a single point of contact for their professional side. One number that can act as the face and voice of your company so you can separate your personal contact information from your professional contact information. It's also great for companies that want to be able to have multiple people who wish to use the same number (the company number) for all outgoing or incoming calls.

The Key to Our Company’s Daily Operation

Rating: 9 out of 10
Incentivized
March 20, 2024
Verified User
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
Use Cases and Deployment Scope
RingCentral Contact Center is our main source of inter-office communication. We rely primarily on RingCentral Contact Center to share documents, communicate with teams, and stay connected from multiple satellite and remote locations. We are also able to record conversations to improve customer service and track action on policies and claims. The program is easy to understand and to teach to new employees.
Pros and Cons
  • Creation of teams for group communication
  • File retention in direct and group messages
  • Transcript of voicemails for quick and easy review
  • Ease of forwarding and sharing messages
Likelihood to Recommend
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.

RingCentral Contact Center: A Solid Communication Foundation for a Successful Customer-Focused Business

Rating: 9 out of 10
Incentivized
March 20, 2024
CO
Chris Olsen
Inventory purchasing
LaSalle company inc (ComCenter.com) (Religious Institutions, 11-50 employees)
Vetted Review
Verified User
RingCentral Contact Center
3 years of experience
Use Cases and Deployment Scope
We use RingCentral Contact Center as our primary phone system for all of our employees. As a company that's focused on customer service/sales, this is a very important aspect of our business. RingCentral Contact Center provides a dependable platform for us to build our outward-facing business on, as well as communication within the office. It also integrates well with the backend of our website/ERP, allowing us to better track data and manage our inbound call load.
Pros and Cons
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
Likelihood to Recommend
I think RingCentral Contact Center could be well suited to any workplace. I think it does well in the reliability and ease of use departments, and that covers 90% of what you need from a phone system. The added modern integration benefits are the cherry on top! I'm not sure how the pricing model works, so maybe that would be the only limiting factor as far as scenarios where RingCentral Contact Center would not be as well suited.

Sales Person RingCentral Review

Rating: 8 out of 10
Incentivized
March 15, 2024
Verified User
Vetted Review
Verified User
RingCentral Contact Center
1 year of experience
Use Cases and Deployment Scope
I work in the sales department, therefore I use RingCentral for inbound calls we receive. We have a standard business number and I can change my alias. I can also do outbound calls, but mostly I use it for inbound.
Pros and Cons
  • Inbound calls
  • Mobile app
  • Voice message email notification transcriptions
Likelihood to Recommend
Useful = for inbound calls
also for outbound/inbound calls through the mobile app for when you are on the go
less useful = large volumes of calls as I don’t think there is a notes section

Ring Central Review - End User/Supervisor

Rating: 9 out of 10
Incentivized
February 28, 2024
BS
Brian Silletti
Manager Telecom & Field Services
Party City (Retail, 10,001+ employees)
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
Use Cases and Deployment Scope
We use RingCentral Contact Center on our Store Support help desk for ACD and call routing based on options entered by the customer into the menu prompts.
Pros and Cons
  • Call routing.
  • User status.
  • Call prioritization based on options entered.
  • Skill grouping.
Likelihood to Recommend
Very versatile software that is easy to configure the menus and ring groups. Good for assigning skill levels to users/extensions and questions to the menu prompts (i.e if the store is completely down, you can assign a higher priority in the queue and make it ring to only level 3 technicians or leads, and password resets gets assigned the lowest priority and only rings to level 1 and 2 assigned users/extensions).

Good Contact center - Can be Great!

Rating: 8 out of 10
Incentivized
September 07, 2023
Verified User
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
Use Cases and Deployment Scope
We were using Avaya Aura contact center but realised management costs are very high thus, we were looking for a cloud-based solution. After carefully comparing multiple solutions we selected RingCentral as we were using their calling solution and were impressed by their calling solution. We are using their Omnichannel contact centre solution.
Pros and Cons
  • Work Force management
  • CRM integrations
  • Omnichannel Contact Center
  • Chatbots
Likelihood to Recommend
If someone is looking for a simple, easy-to-setup contact center, Ring Central is the way forward. They might lack very advanced contact center features like Avaya but most customers want simple solutions which can be easy to manage and run and save on management costs. We would have liked them to add some more complex call queuing scenarios.

Service Desk Supervisor's Perspective on RingCentral Contact Center

Rating: 6 out of 10
Incentivized
September 05, 2023
JM
Jason Merrill
Desktop Support
The Heritage Group (Construction, 1001-5000 employees)
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
Use Cases and Deployment Scope
RingCentral Contact Center is our call flow management system for use with our Service Desk. I supervise the Service Desk and so, personally, use it for monitoring our Service Desk analysts and running reports on metrics to help gauge efficiency. I do have some experience as well as an analyst and using it to answer and make phone calls and manage users/access.
Pros and Cons
  • UI is fairly easy to use
  • Makes is fairly easy to review and listen to calls
  • Call tracking is easy
  • Management of analysts is easy and fast
Likelihood to Recommend
Is well suited for basic call center functionality. I'm not certain with what scenarios it would not be appropriate.

An optimum product to serve the customers better

Rating: 7 out of 10
Incentivized
August 27, 2023
Verified User
Vetted Review
Verified User
RingCentral Contact Center
1 year of experience
Use Cases and Deployment Scope
We use Ring Central Contact Center to manage customer conversations and resolve their problems efficiently. Ring Central Contact Center addresses the functionality of using the different communication channels of customer's choice so that the initial customer satisfaction is achieved, and customers can efficiently provide details of the problems they are facing so that the resolution time is also high.
Pros and Cons
  • It has many communications channels for the customers to choose at their ease.
  • Managing the handover of the calls/messages between the team for better resolution.
  • Automated acknowledging of calls/requests.
Likelihood to Recommend
When a customer makes a call to the company via Ring Central Contact Center, it provides as many as possible menu options for the user to navigate to a specific team in the organization. So, it reduces the probability of directing the call to an irrelevant team, which will make the customer disappointed, and unsatisfied with the organization.

Contact Center solution with a lot of versatility

Rating: 7 out of 10
Incentivized
August 23, 2023
Verified User
Vetted Review
Verified User
RingCentral Contact Center
3 years of experience
Use Cases and Deployment Scope
We use RingCentral Contact Center as our queue for service related calls. It allows us to place calls in a queue and answer them in order that we receive them. We also have chatting that is routed through the Contact Center.
Pros and Cons
  • Call Routing
  • Call Queues
  • Omnichannel
Likelihood to Recommend
RingCentral Contact Center is great if you need omni-channel call/email/chat routing to many agents or amongst several different groups of users. They also have the ability to have different levels of support depending on the call or type of inbound contact. It also integrates very well with Salesforce which is a primary reason that we purchased it. It is a good solution if you are using RingCentral Office already, but it is less suited if you do not use RingCentral for your main phone system.

Amazing contact center solution with great features

Rating: 9 out of 10
Incentivized
August 23, 2023
Verified User
Vetted Review
Verified User
RingCentral Contact Center
4 years of experience
Use Cases and Deployment Scope
RingCentral Contact Center is a very good contact center solution, which is very easy to set up, implement and use by anyone. It provides a very easy interface and sets up the rules to set up your contact center. Setting up call queues, campaigns are very user-friendly and so is the reporting section to get a birds-eye view of everything. Mobile application is also very easy and light weighted and is a huge convenience.
Pros and Cons
  • Setting up call queues
  • campaigns
  • mobile application
  • call forward
Likelihood to Recommend
RingCentral Contact Center works very well for any small to mid to large size organization. We used it for 50 agents and the setup was a breeze and very easy for an administrator to start using it.

RingCentral - A good value

Rating: 9 out of 10
Incentivized
August 22, 2023
DM
Donald Mascola
IT Services Manager
Autosoft, Inc. (Information Technology & Services, 201-500 employees)
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
View profile
Use Cases and Deployment Scope
Used across the organization but primarily in our Customer Support Center.
Pros and Cons
  • Call Handling
  • Call Recording
  • Integration with Salesforce ERP
Likelihood to Recommend
Very good solution for the small to medium sized call center.

Convenient for after hours calls and texts!

Rating: 8 out of 10
Incentivized
May 04, 2022
KM
Kayte Moore
Family Law Paralegal
Vayman & Teitelbaum, P.C. (Legal Services, 11-50 employees)
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
Use Cases and Deployment Scope
We use RingCentral Contact Center to make and take client calls on our cell phones if we cannot use our desk phones. We also use RingCentral Contact Center to record calls, play back voicemails, and send and receive texts messages. We can do all of this through RingCentral Contact Center and disguise our personal cell numbers with our office numbers.
Pros and Cons
  • Send and receive texts from your device, browser or desktop application
  • Make calls without divulging personal number
  • Receive and review voicemails
  • Record and play back calls
Likelihood to Recommend
It's nice to have RingCentral Contact Center, especially when the internet goes down at the office, because the admin account can switch calls to ring on everyone's cell phones so we are still operational. RingCentral Contact Center is also nice when you have a client who needs assistance after hours but you don't want them to have your personal phone number.

Is a lot more than just a Contact Center

Rating: 8 out of 10
Incentivized
February 26, 2022
OM
OLIVIA MASON
SDR
Flamingo Group Inc (Events Services, 1-10 employees)
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
Use Cases and Deployment Scope
RingCentral Contact Center makes it very easy to not only call, send text messages, and even set up a voicemail but they make it very easy to correspond with your fellow team members. With RingCentral Contact Center, you do not need any other software especially if your team is remote. We used RingCentral Contact Center to hosts our meetings and we hardly had any issues. The calling feature is probably one of the best that I have used. They even have an app for your phones which with great if you're on the go.
Pros and Cons
  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
Likelihood to Recommend
RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.

Ring central review!

Rating: 6 out of 10
Incentivized
February 23, 2022
BL
Brandon Losover
SMB Sales Specialist
Mindbody (Computer Software, 501-1000 employees)
Vetted Review
Verified User
RingCentral Contact Center
2 years of experience
View profile
Use Cases and Deployment Scope
Ring central is used for outbound calls and to record those calls. We have a weekly review on specific calls to take constructive feedback and learn on how we can improve our conversations moving forward.
Pros and Cons
  • Organization
  • record keeping
  • call logs
Likelihood to Recommend
It’s well suited in customer service and inside sales. It's also great to have the chat/message feature to communicate with customers who do not have the ability to be on the phone at certain times.

Ring Central Offers a Best in Class Contact Center Solution

Rating: 9 out of 10
Incentivized
February 23, 2022
Verified User
Vetted Review
Verified User
RingCentral Contact Center
3 years of experience
Use Cases and Deployment Scope
We use RingCentral Contact Center in order to route calls to the appropriate agents using skill-based routing. It's an omnichannel solution on an easy-to-use platform, both from the end-user perspective and a setup perspective. We use it for phone, chat, and SMS, and potentially looking to incorporate email as well. The easy-to-setup IVRs help direct contacts to the most suitable agent.
Pros and Cons
  • Skill based routing using roles and proficiency.
  • Omni channel solution that lets clients have flexibility on how they interact with us.
  • Improves call center efficiency.
Likelihood to Recommend
RingCentral Contact Center is well suited for large contact centers that desire an Omni Channel solution. It's best for organizations with a structured DBA team that can take advantage of the many features available by API without engaging RC support. It's easy for agents to use and rather intuitive, and getting connected remotely is also quite simple.

RingCentral is perfect for us!

Rating: 10 out of 10
Incentivized
February 23, 2022
Verified User
Vetted Review
Verified User
RingCentral Contact Center
1 year of experience
Use Cases and Deployment Scope
I use it in conjunction with zoom and chorus for coaching and training purposes. RingCentral Contact Center is my main calling tool. We need a reliable contact center to manage this part of our process as our ability to effectively coach and train is not possible without it. Our customer success team has 10 managers.
Pros and Cons
  • Connectivity.
  • Ease of use.
  • Integration.
Likelihood to Recommend
This has been the perfect contact center for me. I use it 6-8 hours a day for sales coaching and messaging calls, where call quality and stability really matter. Additionally, our calls are all recorded and shared internally and externally, and there the quality of the call is really the face of my expertise to those who hear and learn from those recordings.

Positive Points from a call center Rep

Rating: 10 out of 10
Incentivized
June 25, 2021
kl
kiana lane
Client Services Rep
Accurate Background (Consumer Services, 5001-10,000 employees)
Vetted Review
Verified User
RingCentral Contact Center
1 year of experience
Use Cases and Deployment Scope
RingCentral Contact Center is being used as [a] whole throughout our company as our phone system. This is something that is used organization-wide. We actually switched to RingCentral Contact Center after using fuse due to crashes & problems that were constantly occurring with fuse. RingCentral Contact Center has made my job as a call center agent much easier & faster.
Pros and Cons
  • Caller Id
  • Call back options
  • Easy access
Likelihood to Recommend
RingCentral Contact Center is very well suited for our company. Again, we are a 24/7 call center so our phone system is the most important thing to us. I am a customer service rep so it's always important that my phone is working and easy to access. Being in this environment it can be frustrating as a caller to have to wait or be on hold due to my technical issues with my phone.
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