RingCentral Video

We use the RingCentral Video product not only to collaborate with internal and external customers, but we also use it to communicate with injured workers / providers on home modifications as well as onboarding / training for our remote employees.

• Hard to attach an ROI as RingCentral Video is in current competition throughout our organization with Microsoft Teams. For those who have been using RingCentral Video since we first began using them, they find the product well received by their external clients/customers.

Vonage Business Communications

NiCE CXone Mpower, Microsoft Teams

RingCentral is the all in one communications platform, and RingCentral Video just adds another feature to take Zoom and Teams off the table. It solves our ability to speak with customers "face to face" in this ever changing, remote work environment. Bundling everything they offer makes the most sense business wise.

• There is a positive impact on ROI when bundling your communications through RingCentral
• Allowed for more trust to be built when face to face
• Less expensive than Zoom

Microsoft Teams and Zoom Rooms

We use RingCentral Video to connect with potential clients and discuss the products we sell. We run an international company and it is hard to meet all clients in person, so RingCentral Video allows us to speak with them and make a stronger connection. The quality of the calls is great and reliable.

• Increased connection rates
• Increased sales with better calls
• Helped us to have more people on calls

Google Meet

Google Meet, Webex Calling, Microsoft Teams

RingCentral Video is used for meetings in my company, the problem this helps with is the fact that our headquarters are in Missouri. We also have 4 different locations that staff work at in the area of the job I am on. So RingCentral Video helps with keeping all of us connected and coordinate our day to day business.

• Positive, especially during Covid when no one was in person.
• When the country shut down it saved the businesses.

BlueJeans Meetings

Obviously, we use RingCentral for our virtual meetings. We are using it for interviews, clients meetings, internal meetings, and happy hours. Meeting virtually does a substantial amount to solve our problem of not being in the office or being able to be in front of customers regularly. We still meet with clients who use TEAMS, ZOOM, etc... so we are seeing all the platforms and Ringcentral actually works pretty well. There are a few bugs that never seem to get fixed, but once you work around a few things, it's easy to use and idiot-proof. The biggest PROs are it's easy to use and is pretty reliable. The cons are the apps are clunky and not well designed. We get a lot of external people asking us to use their virtual meeting platform of choice because they "don't want to register". Even though you don't have to register to use RingCentral, that isn't super obvious [on] the login page. And my biggest con is the format RingCentral uses on the Outlook invite is analog and 5 thousand letters long. All in all, it's all about the product though, and it is a good product for the price.

• It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors

Zoom, Microsoft Teams and Google Meet

Microsoft Teams, Google Meet, Zoom