RingCentral Video

RingCentral is one of several video comms solutions we use at my 3 lawyer criminal defense and personal injury firm. We are called on to meet with clients on pretty much every platform out there, so RingCentral was always going to be a part of that. We use RingCentral for telephony and fax, so the video was an easy addition. It is not our primary, but it is necessary.

RingCentral Video is used for meetings in my company, the problem this helps with is the fact that our headquarters are in Missouri. We also have 4 different locations that staff work at in the area of the job I am on. So RingCentral Video helps with keeping all of us connected and coordinate our day to day business.

We shifted to this during the pandemic for our monthly board and committee meetings. It complements the RingCentral phone system well and does not cost very much for use to use which is very important for a non-profit like Job Point.

We use RingCentral Video as the main conference tool to communicate within the organization as well as to communicate with our potential customers. It is a very simple, easy-to-use platform that allows to schedule calls, record calls, and conduct webinars. It even allows a user to join the call using a web browser.

Obviously, we use RingCentral for our virtual meetings. We are using it for interviews, clients meetings, internal meetings, and happy hours. Meeting virtually does a substantial amount to solve our problem of not being in the office or being able to be in front of customers regularly. We still meet with clients who use TEAMS, ZOOM, etc... so we are seeing all the platforms and Ringcentral actually works pretty well. There are a few bugs that never seem to get fixed, but once you work around a few things, it's easy to use and idiot-proof. The biggest PROs are it's easy to use and is pretty reliable. The cons are the apps are clunky and not well designed. We get a lot of external people asking us to use their virtual meeting platform of choice because they "don't want to register". Even though you don't have to register to use RingCentral, that isn't super obvious [on] the login page. And my biggest con is the format RingCentral uses on the Outlook invite is analog and 5 thousand letters long. All in all, it's all about the product though, and it is a good product for the price.

We evaluated RingCentral Video among others such as RingCentral Meetings, Microsoft Teams, Google Duo, Zoom, WebEx and others. Although RingCentral Video was the easiest to use and also gave comprehensive performance reports, it did not make the cut because of the teams functionality

RingCentral is currently being used to communicate with the client, we set meetings and have long conversations using screen sharing, usually without video but with it sometimes. Now, in the work at home part of our life, it is very important to maintain fluent and reliable communication, and RingCentral allows us to do that.

We use RingCentral Video across the organization, for both internal meetings (between department members and with other departments in the same organization) and external meetings (with customers and suppliers). Having a virtual meeting tool has become critical during these times of the Covid-19 pandemic. Indeed, as people have become more used to virtual meetings and online collaboration, the workplace has also changed perhaps permanently as this sort of software becomes the norm.