RingDNA Reviews

11 Ratings
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Score 8.9 out of 100

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Reviews (1-5 of 5)

Siddarth Upadhya | TrustRadius Reviewer
March 11, 2020

RingDNA is a worthy tool to have for all sales oriented companies.

Score 9 out of 10
Vetted Review
Verified User
Review Source
RingDNA is used by all the salespeople in our department (inside sales). It helps to dial the numbers with ease and also gives us the option of using a local number, which at times helps in getting connected with prospects. Its call disposition feature is also an add-on benefit, it makes it easy to log the outcome of the call. The main problem it addresses is increasing the call numbers of sales reps without putting in extra effort.
  • Option of using a local number while dialing at specific location.
  • Helps to dial numbers automatically one by one once added to the list which helps save the precious time of the sales rep.
  • Call quality at times is a big issue.
  • Many a time the application freezes while using and needs to be restarted, which is a big issue.
Its best suited when you're trying to reach some prospect where you have the option of using a local dial. It helps to increase connectivity. Another best feature is the option of using different numbers, you can choose your own desk number or RingDNA number and if a prospect calls back you will get a call back on your number which shows your calls/approach more legitimately. But again, at times its a con to reach someone by using local dial because the prospect might pick up the call and ask you where you are based out of and then it comes to your intelligence to handle it. So in short its a useful feature but one needs to know how to make correct use of it.
Read Siddarth Upadhya's full review
Anonymous | TrustRadius Reviewer
February 20, 2020

RingDNA is a great way to add productivity to your sales org.

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have a large business unit that is using RingDNA. We use it to expedite calls while also connecting to Salesforce for ease of use. RingDNA serves us both with a one by one call basis or lists. It is easy to set up lists for callers to stay connected and reach more targets and prospects. The other important piece of Ring DNA is that it provides us a local phone number when we call organizations.
  • Staying Connected. There is an extra call step before you ring your prospects.
  • Sometimes you have to identify a caller before you can make a call, which slows down the process.
If you are an organization local to your target audience, there is a little less value. But if you are calling people outside of your current location, RingDNA does a great job. If you do not use a CRM, I would say there is less value. For any organization, big or small, that is seeking an easy way to document calls, Ring DNA does a great job.
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Robert Foreman | TrustRadius Reviewer
January 29, 2019

Must Have for SalesForce

Score 10 out of 10
Vetted Review
Verified User
Review Source
RingDNA is used in conjunction with Salesforce: it is a voice communications platform. It helps sales organizations increase productivity and engagements. It has the ability to call, email, text and video conference all within the same system. Managers have access to a wide range of metrics, so they can adjust workflows easier.
  • Voice
  • Text
  • Email
  • Learning curve to use
  • Very expensive
  • Difficult to set up
This software is useful to communicate in multiple ways without accessing multiple programs or pages. You can contact your prospect within a single page. I also like how you can set it for callbacks or prioritize leads with a simple dropdown bar. After you learn how to use it, it really makes calling easier.
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Anonymous | TrustRadius Reviewer
August 29, 2018

RingDNA accelerates your Sales Team's success!

Score 10 out of 10
Vetted Review
Verified User
Review Source
RingDNA is being used as an auto-dialer tool through its integration with Salesforce. It's being used by our entire sales organization and it enables us to accurately track our calls and call outcomes through to closed-won deals.
  • RingDNA gives our reps control over who they're calling and when they should call to maximize the dial's impact.
  • RingDNA's calling feature allows you to use local presence or randomized numbers to reach your prospects.
  • Depending on your region, RingDNA also allows you to record calls and provide coaching feedback to your reps.
  • The biggest value that RingDNA provides is transparency through Salesforce -- we are able to track a rep's dial all the way through to a closed won deal.
  • We are working with them to create some custom fields in our dialer -- other than that, they provide great support and we haven't had any issues.
If you're a rep that covers several territories, RingDNA provides you with the control to call who you want, when you want. This is HUGE in terms of increasing your connect rate and ultimate success on the call.
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Avi Tal | TrustRadius Reviewer
July 19, 2016

Awesome Salesforce Telephony Solution

Score 10 out of 10
Vetted Review
Verified User
Review Source
We've been using RingDNA for over a year now. With RingDNA, our team is reaching customers much more often and best of all, administrating the solution is super lightweight, easy to manage, and literally takes 5 minutes to set up. I've used other solutions in the past and I'm so relieved to finally be using a solution that doesn't feel like a burden living in my Salesforce environment.

  • local area dialing
  • setting up new users super easily
  • power dialer list views
Well suited for startups with less than 50 employees that want an easy to implement lightweight solution that is competitive in price with the bigger players.
Read Avi Tal's full review

Feature Scorecard Summary

Contact preview (5)
7.7
Dialer-CRM integration (5)
9.2
Call notes & tags (5)
8.9
Automatic call logging (5)
9.2
Outbound dialing (5)
8.9
Inbound routing (5)
7.7
Click-to-call (5)
8.9
Recorded voicemail drop (4)
8.1
Dialer contact import (5)
8.5
Campaign & list management (5)
8.1
Follow-up calls (5)
8.1
Dialer reporting & analytics (5)
8.5

About RingDNA

RingDNA calls itself a "sales acceleration engine" for inside sales teams using Salesforce. According to the vendor, RingDNA's Intelligent Dialer for Salesforce aims to help outbound sales reps use RingDNA to make more calls, connect with up to 400% more prospects, and fully automate voicemails. Part of the value proposition is also improving inbound call performance. Calls can be routed to the right reps based on any marketing source, complete with prospect data that helps reps have more successful conversations. RingDNA also automates call logging and reporting, providing managers with dozens of actionable reports out of the box. The result: more dials, more conversations, more inbound call conversions and more revenue.

According to the vendor, key benefits include:

  • Make More Calls & Accelerate Revenue with Click-to-Call, CTI, Local Presence, Prioritized Dialing, Automated Voicemails, Dynamic Call Scripts and More.

  • Optimize Inbound Call Conversions with Call Tracking and Intelligent Call Routing

  • Discover Which Marketing Sources Drive the Most Valuable Calls


Categories:  Call Tracking,  Sales Dialer

RingDNA Features

Dialer Logistics Features
Has featureSingle line dialing
Has featureDouble line dialing
Does not have featureTriple line dialing
Has featureCall into server with landline
Has featureCall into server with VoIP "soft phone"
Has featureCall into server with mobile phone
Does not have featurePredictive dialer
Does not have featurePower dialer
Preview Dialer Features
Has featureContact preview
Has featureDialer-CRM integration
Does not have featureBuilt-in CRM
Does not have featureDialer integration to social media
Does not have featureSI database integration
Has featureCall notes & tags
Has featureAutomatic call logging
Core Dialer Features
Has featureOutbound dialing
Has featureInbound routing
Does not have featureCustom caller ID
Has featureClick-to-call
Has featureRecorded voicemail drop
Has featureDialer contact import
Has featureCampaign & list management
Call Follow-up and Quality Assurance Features
Has featureSales emails
Has featureFollow-up calls
Does not have featureAppointment scheduling
Does not have featureCalendar sync
Has featureDialer reporting & analytics
Has featureDialer call recording
Has featureDialer call monitoring
Does not have featureDialer compliance
Additional Features
Has featureCall tracking
Has featureIVR
Has featureDialNext

RingDNA Screenshots

RingDNA Integrations

RingDNA Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

RingDNA Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase

RingDNA Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:U.S., Canada, U.K., Germany, South Korea, Denmark, France, Netherlands, Israel, Czech Republic, Spain, Portugal, Italy, Australia, New Zealand, Denmark, Swedan, Finland, Mexico