RingEX Reviews & Ratings 2024

Starting at $19.99 per month

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Recent Reviews

RingEX Central Service Review

8 out of 10

April 24, 2024

Incentivized

We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile …

RingEX Review

10 out of 10

April 23, 2024

Incentivized

We use RingEX as an integrated addition to our CRM system. It allows us to easily reach prospective candidates via text and phone call. …

Value for the Money

9 out of 10

April 15, 2024

Incentivized

We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines …

Consolidating Your Tech Stack Helps BIG Time!

10 out of 10

April 15, 2024

Incentivized

RingEX allows us to create precise work groups for all the teams in our organization to keep track of their tasks and files. By promoting …

RingEX Bring Best of Class VOIP Solutions to SMB's

9 out of 10

March 31, 2024

Incentivized

We use RingEX as our primary VOIP solution. It provides us with calling, faxing, SMS, contacts, IVR Menus, etc... both while at the office …

Excellent Service from Ring!

10 out of 10

March 30, 2024

RingEX helps my company to receive and transfer calls. Since a lot of my team works remote it’s awesome to have one number a client can …

RingCentral MVP - Review in Education Setting

8 out of 10

March 30, 2024

Incentivized

We use our Ring Central system as our main school telephony system.
It's fast, reliable, easy to set up/use & has been well received by all …

RingEX is a pricey but very reliable VOIP option for business phones.

8 out of 10

March 29, 2024

Incentivized

Our whole company is using RingEX, we previously had VOIP through our IT provider and they stopped supporting us so we had to move. We …

RingEX has potential, but may not be ideal for franchise organizations...

7 out of 10

March 28, 2024

Incentivized

We use RingEX for inbound and outbound customer calls as well as texting with customers. Any team member who is logged into RingEX can …

RingEX is a good VOIP System in General

8 out of 10

March 28, 2024

Incentivized

I recently switched to RingEX for my business. I ported my number from my cell phone carrier to RingEX , and now that line is dedicated to …

RingEX experience

7 out of 10

March 27, 2024

Incentivized

Business

RingEX for a reason

10 out of 10

March 26, 2024

Incentivized

I use RingEX on a daily basis as I'm a Talent Acquisition specialist for Bank of America through Pyramid Consulting. I have to call …

RingEX - Rockstar app at a low price

9 out of 10

March 26, 2024

Incentivized

We all love RingEX and its features. No downtime, can integrate well on Zoho Recruit. Tech support is responsive. What we love is the Auto …

RingEX

10 out of 10

March 26, 2024

Incentivized

RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as …

RingEX is a solid, reliable upgrade from on-prem VOIP

9 out of 10

March 26, 2024

Incentivized

RingEX is our primary way of communicating with our clients. Incoming calls to our call center are critical for our ability to be the …

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How RingEX Differs From Its Competitors

Unified Communications Solution

One of the feature we have made the most of is having voice mail messages forwarded to individual company employee emails. This service lets peoples who are out of the office never miss a voice message. Same goes for texts messaging. RingEX has allowed us to have a text messaging on our main …

Incentivized

Unified Communications Solution

It easily integrates into our CRM, so that in itself has saved me a ton of time. I don't utilize templates within applications, I keep my own word doc, so as to the automation aspects of the application, I don't often utilize those, and as a result, cannot speak to them.

Incentivized

Unified Communications Solution

To be honest, we could use their services more than we currently do. We have simplified the call routing due to the size of our staff and how busy we are. I need to reach out to Ring Central to help us increase efficiency in our shop by creating a better map of call routing - which I know it can …

Incentivized

Unified Communications Solution

Ring EX was able to consolidate our video, messaging, and scheduling platforms simultaneously. With the ability to promote our calls into a video call, we can have smoother conversations, and it becomes easier to troubleshoot our user's issues in real-time. Scheduling is a breeze, too, since we …

Incentivized

Unified Communications Solution

We've not taken advantage of many of the collaboration opportunities that RingEX has available. We are aware of the value they may add, but we've simply not made time to implement them thus far.

Incentivized

Unified Communications Solution

RingEX has helped my company to create conference calls and connect team members in a very fast and efficient way!

Unified Communications Solution

It's the little things, like having email notifications of an answerphone message (with the message attached as an audio file), so you don't have to physically use your handset to catch up on any missed calls/messages.
The flexibility of the mobile app, so you don't have to ring external people …

Incentivized

Unified Communications Solution

They have templates to apply features to various things like ring groups and whatnot, but I often find them to be quirky and end up applying setting manually. They have a lot of features that we frankly don't need and would have liked the abilty to disable them from our users as it's just a lot to …

Incentivized

Unified Communications Solution

It has the potential to help us be more productive if they can fix the issues with our calls not getting routed properly. It has a lot of features we've not been able to try yet.

Incentivized

Unified Communications Solution

I've been able to automate my processes for texting, emailing and dialing. I can do it all on one screen easily.

Incentivized

Unified Communications Solution

I don't really have major issues. It's a good product. They just need better technical, so changes are made to the original setup when activating the service. What ever happens on the back end is sometimes changing the features, or routing setup.

Incentivized

Unified Communications Solution

It's already self sufficient no other features are to be provided and if we could just make the app stay on screen as every time it's minimized when I click elsewhere.

Incentivized

Unified Communications Solution

Good for auditing phone calls and tracking of numbers of our recruiters call made for the day.

Incentivized

Unified Communications Solution

We were able to cut costs migrating from our previous platform to RingEX. Our staff enjoys RingEX's single application to provide robust and reliable voice, video and chat services. It's faster, more solid and more feature packed than any of the other services we have previously used. RingEX has …

Incentivized

Unified Communications Solution

This is a tougher area for us, simply because we're already steeped in Google Workspace for video and chat messaging within the company, and have been for years. Those areas have not been utilized in RingEX simply because we don't have a use for them. That they come as part of the overall package …

Incentivized

Unified Communications Solution

We have consolidated three different platforms used in one (RingEX) this helped the costs, but very important the DATA, we have reliable reports, and we can use these for daily decisions, helping in our productivity, everything is measured and everything is reported In our line of business, by …

Incentivized

Unified Communications Solution

Call analytics need to be mentioned in any review. Having insight into how users are actually using the service we pay for has been huge. It's also given us more information as to why a call or video conference has issues. Until RingEX we had no way to tell if it was a random network issue or a …

Incentivized

Unified Communications Solution

RingEX has helped me automate processes, be more productive / faster, better access analytics and data, or consolidate various apps and costs in a single platform.

Incentivized

Unified Communications Solution

When we suddenly had to transition most of our staff to remote work, we took the quickest route to mobile communications – adding Microsoft Voice to the Teams environment our staff was already familiar with. RC has provided a sophisticated phone solution capable of supporting remote and on-campus …

Incentivized

Unified Communications Solution

Microsoft Teams is our standard collaboration tool. We rely on this because of the deep integration with OneDrive and SharePoint. While implementing RingEX we thought we would have no use for MVP but as time has progressed, we started using it as a platform for hosting audio only conference …

Incentivized

Unified Communications Solution

Contacting teammates across Canada is made very easy! You can leave messages on the platform for your team to check if they're tied up with something. You can go back into the call log history and find out exactly what was said during a call. It's incredibly reliable, and has very little downtime …

Incentivized

Unified Communications Solution

We only use RingEX for calls. We use MS for all other needs so the extra RingEX features are not important to us. The MS integration is the most valuable feature for us.

Incentivized

Unified Communications Solution

Obviously, business collaboration and productivity have been big things for us since the conversion to RingEX. We love the easy-to-understand user interface and the ability to make changes on the fly. Both the user and admin interfaces are far above any other vendors we've used in the past.

Incentivized

Unified Communications Solution

Easy and intuitive plug-and-play. We have both desktops as well as mobile apps.

Incentivized

Unified Communications Solution

We are more productive because I can see messages on my phone or computer so I never miss messages or calls.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Call recording (127)
8.7
87%
Message alerts (141)
8.3
83%
Answering rules (136)
8.3
83%
Call reports (126)
8.1
81%

Reviewer Pros & Cons

View all pros & cons

Keep track of all incoming and going calls
less automated choices when trying to reach a customer service person

Verified User

Vice-President in Sales

Real Estate Company, 1-10 employees

The text capabilities are strong, and in a visually appealing interface.
Ability to create group chats

Justin Glassel

Executive Recruiter

National Search Associates (Staffing & Recruiting, 11-50 employees)

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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise

per user/per month

Standard

$27.99

On Premise

per user/per month

Premium

$34.99

On Premise

per user/per month

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$19.99 per month

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1

Avg 8.2

8
Hosted PBX
(80) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
8.2
Multi-level Interactive Voice Response (IVR)
(106) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
7.3
User templates
(97) Ratings
Create and apply batch configurations to multiple users at once
8.1
Call reports
(126) Ratings
Historical call analysis and trending metrics
8.8
Directory of employee names
(124) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

8.4

Avg 8.4

8.3
Answering rules
(136) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
8.7
Call recording
(127) Ratings
Automatic recording of inbound and outbound calls
8.3
Call park
(107) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8.4
Call screening
(117) Ratings
Ability to block numbers or send calls directly to voicemail
8.3
Message alerts
(141) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Avg 8.3

7.6
Video conferencing
(98) Ratings
Built-in video conferencing capabilities
8.3
Audio conferencing
(114) Ratings
Audio conferencing credentials for all on the system.
8
Video screen sharing
(69) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
8.1
Instant messaging
(83) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

8.8

Avg 8.3

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.

All in-one phone, video conferencing, and team messaging
Team collaboration with file sharing and task assignments/scheduling
Online meetings (video conferencing, screen-sharing)
Outbound customer contact center w/ omnichannel routing and a
Digital and social engagement platform

RingEX Video

One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features. Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o Read our blog: http://ringcentr.al/2f1lZGh Follow us on: Twitter: https://r...

RingEX Integrations

SalesExec

RingEX Competitors

RingEX Technical Details

Deployment Types	On-premise
Operating Systems	Windows, Linux, Mac
Mobile Application	No

Frequently Asked Questions

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingEX are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(422)

Attribute Ratings

Reviews

(1-1 of 1)

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November 08, 2023

RingEX Excellent Product

Janet Richards

OWNER

Balance Counseling and Recovery (Health, Wellness and Fitness, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use it for all calls, texting, and faxes. This allowed us to have one number for all of the offices. We have separate lines set up. We can view faxes and messages from the app. The auto attendant creates the illusion of having a much larger and more professional business

Pros and Cons

fax
texting
calls
transcribing

The support is difficult to manage
The remote attendant can be challenging
The set up for the requirements for texting were very confusing.

Likelihood to Recommend

RingEX is HIPPA compliant. Having a BAA is critical to working in the mental health field. I need to have the ability to text with clients and staff from one place. I can receive and view faxes in real time. Voicemails are transcribed. Being able to set up different lines allows one to specify where calls go. We have message-only voicemails with basic info. We can set to away. Security is easy to set up

RingEX Feature Ratings

Cloud PBX (5)

40%

4.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: N/A
N/A
Call reports: N/A
N/A
Directory of employee names: 100%
10.0

Call Management (5)

40%

4.0

Answering rules: 100%
10.0
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: 100%
10.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

Return on Investment

Reliable
Cost effective
Ease of communication with clients

Verizon ID

It was horrible. It would constantly go down. It was hard to use. You could not set up extensions. It was expensive. The support was non-existent. They spammed me with attempted upsells.