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RingEX

RingEX
Formerly RingCentral MVP

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Recent Reviews

Value for the Money

9 out of 10
April 15, 2024
Incentivized
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines …
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RingEX

10 out of 10
March 26, 2024
Incentivized
RingEX is our main digital communications platform. Our geographically diverse staff use RingEX for Voice and Chat functions, as well as …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (126)
    8.6
    86%
  • Message alerts (139)
    8.3
    83%
  • Answering rules (135)
    8.3
    83%
  • Call reports (125)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingEX Video

One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features. Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o Read our blog: http://ringcentr.al/2f1lZGh Follow us on: Twitter: https://r...
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RingEX Integrations

RingEX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingEX are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(417)

Attribute Ratings

Reviews

(1-25 of 28)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue.

Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Jon Shurtliff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Score 9 out of 10
Vetted Review
Verified User
Incentivized
RingEX's support was overall a bit frustrating. It was difficult to get real solutions when we ran into bugs or issues with the software. Most of the time, we had to find our own answers via Google or social media as their support site wasn't easy to find answers. Also, when seeking support, it took a while to get a response.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I haven't found the need to interact with RingEX customer support personally all that often. However, I have directed other people to contact RingEX for support and have always found the experience pleasant. The customer service staff is kind, patient, and thorough. I have every confidence they can handle most user issues with ease.
Mike McCloskey | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with RingEX and moved to another carrier. After about 1 week; the number was inadvertently transferred back to RingEX. It now reports as disconnected and they are not willing to resolve the issue.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
RingEX offers support via email and live chat and are always there for you. Unfortunately, their support agents are also limited by the capabilities of the platform and often-times were only able to provide answers that we were already able to obtain through simpler mediums such as their online help center and glossaries. In short, they are easy to get in touch with, but they don't always provide the detailed answer that you are looking for.
Nathan Roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When we purchased the service, I had a support agent that walked me through setting up the system, including configuring our auto-assistant. He was patient and answered all my questions. I have never had a need for further support.
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