Name: Rise Service Suite
Author: Rise Technologies

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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Rise Service Suite is a software solution designed by RISE Technologies GmbH to digitize and streamline the remote service process for companies in the industrial sector, with a particular focus on the machinery and plant engineering industry. According to the vendor, this solution aims to facilitate efficient collaboration and support between service organizations, dealers, technicians, and end customers, regardless of their location. Rise Service Suite is said to be suitable for companies of all sizes, from small businesses to large enterprises. This product is commonly used by service technicians, service organizations, dealers and distributors, OEMs, and companies in the machinery and plant engineering industry.

## Key Features

**Remote Support**: According to the vendor, Rise Service Suite enables service technicians to provide real-time assistance to customers from a remote location, eliminating the need for on-site visits. Technicians can communicate with customers through an interactive chat, exchange messages and high-quality images, and conduct interactive video conferences for troubleshooting and remote repairs.

**Asset Management**: Rise Service Suite allows users to create and manage an asset base, providing a centralized repository for organizing and accessing information about machines and equipment. Assets can be assigned unique IDs, associated with specific customers, and users can access a complete history of service cases associated with an asset.

**Collaboration and Escalation**: According to the vendor, Rise Service Suite facilitates collaboration and escalation within service organizations by connecting stakeholders such as OEMs, service partners, and end customers. Helpdesk and escalation levels can be defined, and the software provides a complete history of service cases, ensuring transparency and continuity in the support process.

**Documentation and Knowledge Management**: Rise Service Suite allows users to document support cases, capture problem descriptions, solutions, and other relevant information. The software supports the creation of a comprehensive asset history and a knowledge database, enabling faster problem resolution and knowledge sharing.

**User Management and Integration**: Rise Service Suite provides user management capabilities, allowing administrators to add and manage users with different roles and permissions. The software can be integrated with other systems and data sources, supporting seamless workflows and ensuring relevant information is available to support teams.

**Smart Glasses Integration**: According to the vendor, Rise Service Suite supports smart glasses, enabling technicians to receive real-time guidance and support hands-free. It allows for remote experts to see what the field worker sees, providing step-by-step instructions and troubleshooting assistance.

**Real-time Video Streaming**: Rise Service Suite enables live video streaming between field workers and remote experts, allowing for real-time collaboration and visual guidance.

**Interactive Annotations**: Field workers using Rise Service Suite can annotate their live video stream with markers, drawings, and text, helping experts provide precise instructions and guidance.

**File and Document Sharing**: Rise Service Suite allows for seamless sharing of files and documents between field workers and remote experts, facilitating troubleshooting and problem-solving.

**Remote Control and Assistance**: According to the vendor, Rise Service Suite enables remote experts to take control of the field worker's smart glasses or device, if necessary, providing hands-on support and reducing the need for physical presence.

LogMeIn Rescue

Essentials

Plus

Premium

RealVNC Connect

Rise Service Suite

Remote Support

Rise Technologies

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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Rise Service Suite

Overview

What is Rise Service Suite?