Riskified User Review
We use Riskified to prevent CNP fraud in online payments for hotel bookings and we also use it to prevent ATO
We have different business …
We have different business …
Overview
What is Riskified?
Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a…
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What is Riskified?
Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a…
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- No setup fee
For the latest information on pricing, visithttps://support.riskified.com/hc/en…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Riskified?
Riskified is an eCommerce fraud management platform that leverages machine learning and a global merchant network to minimize fraud and maximize net revenue for users--supported by a chargeback guarantee and premium partnership models. Riskified offers a chargeback guarantee at any scale, as well as an end-to-end risk management solution set designed to help merchants meet their eCommerce goals.
Riskified states customers benefit from the data derived from every transaction Riskified reviews, not just the ones processed in their own systems. And with more than 400 million shoppers in 180+ countries on the platform, Riskified evaluates millions of transactions every day, data that is fed back into the system, creating a cycle that can drive greater accuracy.
Riskified aims to provide a better way of fraud management, with the goal of helping users unlock better profits while safeguarding their customer experience.
Riskified states customers benefit from the data derived from every transaction Riskified reviews, not just the ones processed in their own systems. And with more than 400 million shoppers in 180+ countries on the platform, Riskified evaluates millions of transactions every day, data that is fed back into the system, creating a cycle that can drive greater accuracy.
Riskified aims to provide a better way of fraud management, with the goal of helping users unlock better profits while safeguarding their customer experience.
Riskified Videos
Riskified eConfidence
Watch How Riskified protects eCommerce retailers and helps position them for growth.
Riskified Integrations
Riskified Competitors
Riskified Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | North America, South America, EMEA, APAC |
Riskified Downloadables
- Learn more about Riskified.
- View an infographic of the 2022 Forrester The Total Economic Impact Report on Riskified's Chargeback Guarantee Fraud Solution.
- Read how one furniture retailer used automation to streamline operations to increase approval rates by 143% while reducing the cost of fraud by 54%.
Frequently Asked Questions
Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global merchant network, the platform identifies the individual behind each online interaction, helping merchants eliminate risk and uncertainty.
Signifyd Commerce Protection Platform, Kount, an Equifax company, and Forter are common alternatives for Riskified.
Reviewers rate Support Rating highest, with a score of 7.4.
The most common users of Riskified are from Enterprises (1,001+ employees).
Riskified Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 75% |
Comparisons
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Reviews and Ratings
(37)Attribute Ratings
Reviews
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September 05, 2023
Riskified User Review
We use Riskified to prevent CNP fraud in online payments for hotel bookings and we also use it to prevent ATO
We have different business models and sometimes its difficult that one size fits to all
Now we are dealing with them to try to see if one of the products that they have can be adapted in their end to fit our business model in a better way
We have different business models and sometimes its difficult that one size fits to all
Now we are dealing with them to try to see if one of the products that they have can be adapted in their end to fit our business model in a better way
- When we have required them help to provide support they are always been very supportive
- The accounts managers are always great
- They know the travel business well and this is a plus for us
- be able to see more info in their website
- a dashboard for disputed transactions
August 31, 2023
Good Product, good service and great Team
We use Riskified to improve customer experience, secure credit card payments, and avoid the impact of chargebacks. We are using the chargeback guarantee, so we don't need to spend much time manually reviewing them. Riskified also disputes fraud chargebacks with banks for us in an efficient way. We only use it for non-PSD2 transactions.
- Fraud prediction
- Reduce friction
- Improve acceptance rate
- Customize dashboards and webapp
- More help to integrate the product
- more detailed reports about fraud events
August 07, 2023
Great add-on and compliments how we do business.
Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site.
- Identifying Fraud
- Additional data surrounding their decision
- Communication with us as a team.
March 28, 2023
Highly recommend!
We run several ecommerce businesses, each with a high incidence of fraud. We use Riskified to mitigate our fraud losses. Riskified reviews each of our orders in a highly automated manner. There is a chargeback guarantee, so if a fraud chargeback comes in on an order that Riskified approved, they reimburse us.
- Prevent fraud
- Drive revenue
- Data analytics
- Customize their model for our business
- Occasional bugs with reporting on the portal
March 27, 2023
Guaranteed chargeback fraud
Riskified is our partner, our online anti-fraud tool, which guarantees chargeback fraud reason when it occurs. It has been important as the tool has calibrated itself over time, increasing approval and reducing risks.
- Analyze anti-fraud
- Financial aligned
- Functional platform
- I would like to see a second spreadsheet available to extract only the chargebacks submitted by period.
- Option of Excel and not CSV
January 04, 2023
Riskified Review
We use Riskified to verify all purchase information on orders placed with our company to reduce fraud and risk exposure.
- Fraud Prevention
- Risk Management
- Professional & Easy to Use Web App
- Post transaction reporting
- Back-end/followup reporting
December 28, 2022
Innovative company that proactively searches for opportunities to advance in fraud and abuse screening
My company utilizes Riskified as our online order fraud screening vendor, which helps to minimize the manual work of reviewing orders for fraudulent activity. Our teams are highly interactive with each other in order to communicate needs as fraud trends emerge, and Riskified is able to quickly adjust their models to capture and address. After implementing Riskified, we have minimized our fraud loss numbers from online traffic. For 2021 fiscal year, we had 110.5M orders processed by Riskified with a 0.03% chargeback rate. We continue to see improved approval rates year over year as a whole.
- Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
- Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
- Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.
- It would be beneficial to be able to utilize more data within Riskified's model across the industry while being able to keep the clients anonymous.
- Work towards a platform where point of sale transactions could be potentially screened and incorporated into the screening process.
December 28, 2022
Riskified Review
We use Riskified to make approve/decline decisions for online orders with a chargeback guarantee.
- decline fraud orders
- adjust AI models to address any fraud trend
- great customer/client relationships.
- more detailed reporting in the Dashboard
December 22, 2022
The one stop shop for fraud services with a killer team.
All of our consumer transactions go through Riskified. They take the risk of fraud, fraud rings, bad actors, and chargebacks off our hands, which is a huge effort considering we accept payments from all over the globe.
- Customer Service: Our rep is very quick to respond to issues that come up and build custom workflows to support our business.
- Admin UI: the actual Riskified admin Portal is great - the Insights provided help our CX team understands why a fraud decision was made and make it easy to pass along the info to our partners.
- Fraud Check: The product is great at quickly identifying fraud to help avoid our company from taking on financial risk from fraud rings.
- None - I have never had an issue with Riskified or the team that has supported out business!
June 29, 2022
Riskified is a good solution to fight fraud
Need of an End-to-End fraud detection software for clients, building online-shops.
- fraud detection
- simple approve/decline decisions
- guarantee approved orders in case of fraud
- Unsure of server locations, thus data privacy
May 01, 2022
Guaranteed fraud prevention
We use Riskified for fraud and chargeback prevention. The machine learning algorithm takes into account multiple factors like customer, payment and order details, data about device, network, and linked orders. Our chargeback has dropped significantly since we started using them. Even when the chargeback happens it is fully covered by Riskified.
- Fraud prevention
- Chargeback guarantee
- Easy to use dashboard
- Needs graphical linked accounts overview
- Sometimes red flags are not correct
April 22, 2022
Riskified, accurate fraud prevention.
Our organization uses Riskified in order to resolve possible chargebacks and fraud. It makes us feel safe when making payments in different locations because we can request refunds in case of chargeback fraud. It is compatible with different platforms, including payment gateways such as Stripe and Deco, which allows us to carry out secure transactions.
- It's easy to use.
- Accurate detection of fraudulent orders.
- Integrates with Salesforce.
- It is compatible with Deco and Stripe.
- PayPal compatibility is not very good in my opinion.
April 21, 2022
Great solution with good pricing
We use it to integrate with our platform to prevent frauds, which lifts our revenues
- prevents frauds
- guarantees chargeback protection
- I dislike not understanding why some orders with multiple "red flags" are accepted/approved by Riskified, and some orders that are declined will have full AVS match, no noticeable red flags, and the Riskified reason is ONLY something simple, like "email syntax." That doesn't make sense to me!
Fraud prevention is one of the most difficult things to handle when you run an eCommerce, and it becomes an issue when the company you work in runs multiple eCommerce at the same time. To solve this (complicated) problem, we decided to implement Riskified as a fraud prevention solution, and we were happy with the result we achieved.
- Ease of use
- Very good admin panel
- Fraud prevention (yes, does its job well)
- Sometimes finding why an order has been rejected is not immediate
- Exporting functionalities can be improved
March 23, 2022
Riskified is great
We use Riskified to look over any fraudulent orders that may be coming through our retail website.
- Picks up on potentially fraudulent transactions
- Easy format to read
- Responds quickly to service requests
- Targeting orders that are not fraudulent due to different billing and shipping for a click and collect
- Identifying proxy use when none is used
We utilize Riskified to monitor for fraudulent activity on our digital orders. Our fraud losses have significantly decreased since implementing a flow with Riskified and we are easily able to interact with our orders and customers alike within Riskified's web application. Riskified monitors several different segments among our digital population of orders and their staff and model has done an outstanding job of increasing our approval rates as well as mitigating fraud from these segments.
- Account Management
- Enhancements to web application for best experience
- Hears customers feedback and makes changes accordingly
- Continues to update their models for biggest impact
- Explanation of decline reasons
- More visibility into agent replaced orders (second look)
- More search functionality on web app
March 18, 2022
Easy-to-use software for fraud management
We use Riskified to assess fraud in our customer orders. Riskified helps us scope out fraudulent orders and we process every order through the platform!
- Ease of use/ UX
- Identifies trends on a macro level
- Response time/support
- Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
- Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
- The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)
March 17, 2022
One solution for mitigating fraud risk
We use it for mitigating fraud risk and improving customer experience. The app is seamless and great to use. The dashboards are easy to alter share and understand. Clear reasons for the rejection of an order are given. Our approvals rates have improved over time and I am a fraud analyst who constantly monitors the approval/rejection rates
- Dashboards
- Reasons for rejection are clear
- accuracy of decisions made
- Declines are sometimes done just based on order value, later approved when the amount is split
- Exporting size capabilities
- export scheduling capabilities
- download export directly than link going to mail
Riskified is used as a tool to prevent chargebacks across our retail and wholesale channels such as Vipoutlet.com, TheStore.com, DirectLiquidation.com, and goWholesale.com. It has enabled us to focus on customer experience and service vs. having to deal with fraudulent transactions. As a result, our chargebacks have dropped by double digits after implementing Riskified and couldn't be more satisfied.
- Prevent Fraud
- Gives us Insights on every transactions
- Protects us in the even of a chargeback
- Gives us piece of mind running our eCommerce platforms
- Option to reconsider a denial