Riskified

Riskified

Customer Verified
About TrustRadius Scoring
Score 8.4 out of 100
Riskified

Overview

Recent Reviews

Guaranteed fraud prevention

8 out of 10
May 01, 2022
We use Riskified for fraud and chargeback prevention. The machine learning algorithm takes into account multiple factors like customer, …
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Riskified is great

9 out of 10
March 23, 2022
We use Riskified to look over any fraudulent orders that may be coming through our retail website.
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Guaranteed chargeback fraud

10 out of 10
March 17, 2022
Riskified is our partner, our online anti-fraud tool, which guarantees chargeback fraud reason when it occurs. It has been important as …
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Pricing

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What is Riskified?

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://support.riskified.com/hc/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Riskified?

Riskified is an eCommerce fraud management platform that leverages machine learning and a global merchant network to minimize fraud and maximize net revenue for our customers--supported by true chargeback guarantee and premium partnership models. Riskified offers chargeback guarantee at any scale, as well as an end-to-end risk management solution set designed to help merchants meet their eCommerce goals.

The vendor states that when customers partner with Riskified, they benefit from data derived from every transaction Riskified reviews, not just the ones processed in their own systems. And with more than 400 million shoppers in 180+ countries on the platform, Riskified evaluates millions of transactions every day, data that is fed back into the system, creating a cycle that can drive greater accuracy.

Riskified boasts a better way of fraud management, with the goal of helping users unlock better profits while safeguarding their customer experience.

Riskified Videos

By making eCommerce safe, accessible, and frictionless, we are creating a safe and prosperous future that both consumers and merchants can feel confident about. We call this type of confidence "eConfidence".

Watch Hear why eCommerce retailers trust Riskified to protect their business and help position them for growth.

Riskified Downloadables

Riskified Integrations

Riskified Competitors

Riskified Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)75%

Riskified Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, South America, EMEA, APAC

Comparisons

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Frequently Asked Questions

What is Riskified?

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global merchant network, the platform identifies the individual behind each online interaction, helping merchants eliminate risk and uncertainty.

What is Riskified's best feature?

Reviewers rate Support Rating highest, with a score of 8.3.

Who uses Riskified?

The most common users of Riskified are from Enterprises (1,001+ employees) and the Retail industry.

Reviews and Ratings

 (24)

Ratings

Reviews

(1-11 of 11)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Riskified for fraud and chargeback prevention. The machine learning algorithm takes into account multiple factors like customer, payment and order details, data about device, network, and linked orders. Our chargeback has dropped significantly since we started using them. Even when the chargeback happens it is fully covered by Riskified.
  • Fraud prevention
  • Chargeback guarantee
  • Easy to use dashboard
  • Needs graphical linked accounts overview
  • Sometimes red flags are not correct
Great for eCommerce businesses that handle thousands of online transactions daily.
Support was always there to answer all our questions in timely manner
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Riskified in order to resolve possible chargebacks and fraud. It makes us feel safe when making payments in different locations because we can request refunds in case of chargeback fraud. It is compatible with different platforms, including payment gateways such as Stripe and Deco, which allows us to carry out secure transactions.
  • It's easy to use.
  • Accurate detection of fraudulent orders.
  • Integrates with Salesforce.
  • It is compatible with Deco and Stripe.
  • PayPal compatibility is not very good in my opinion.
Riskified is a good option if you are an eCommerce. It facilitates the verification of fraudulent orders, offers visibility to the history of rejected orders, and facilitates detection and cancellation before orders are processed. It is also compatible with various e-commerce platforms such as Magento Commerce and PrestaShop, as well as PayPal, Stripe, and Deco, excellent payment solutions.
It is a flexible platform that allows us to customize our system appropriately and provides us with accurate and detailed information on the status of disputes.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it to integrate with our platform to prevent frauds, which lifts our revenues
  • prevents frauds
  • guarantees chargeback protection
  • I dislike not understanding why some orders with multiple "red flags" are accepted/approved by Riskified, and some orders that are declined will have full AVS match, no noticeable red flags, and the Riskified reason is ONLY something simple, like "email syntax." That doesn't make sense to me!
We're lowering the risks accepted by our business for fraudulent orders. This also gives peace of mind to our Customer Service team, who's more confident in accepting orders over the phone. If it's not great, Riskified has our back and will decline the order!
They give us exactly what we need
Score 9 out of 10
Vetted Review
Verified User
Review Source
Fraud prevention is one of the most difficult things to handle when you run an eCommerce, and it becomes an issue when the company you work in runs multiple eCommerce at the same time. To solve this (complicated) problem, we decided to implement Riskified as a fraud prevention solution, and we were happy with the result we achieved.
  • Ease of use
  • Very good admin panel
  • Fraud prevention (yes, does its job well)
  • Sometimes finding why an order has been rejected is not immediate
  • Exporting functionalities can be improved
If your website is running into serious problems of online fraud, Riskified provides an easy-to-use and easy-to-implement solution which can solve your problem in a short time. Investing in this area is critical because frauds only generate losses in terms of time you need to manage them and also the overall reputation of your company.
Whenever we asked for help, clarifications, potential improvements, or simple support in using their application, they always responded quickly and precisely to our questions.
March 23, 2022

Riskified is great

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Riskified to look over any fraudulent orders that may be coming through our retail website.
  • Picks up on potentially fraudulent transactions
  • Easy format to read
  • Responds quickly to service requests
  • Targeting orders that are not fraudulent due to different billing and shipping for a click and collect
  • Identifying proxy use when none is used
Perfect for when credit card details have been stolen and someone is trying to place a fraudulent order, but not great if someone is purchasing a gift for someone in a different state
They are always quick to reply to any questions that we have regarding orders
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize Riskified to monitor for fraudulent activity on our digital orders. Our fraud losses have significantly decreased since implementing a flow with Riskified and we are easily able to interact with our orders and customers alike within Riskified's web application. Riskified monitors several different segments among our digital population of orders and their staff and model has done an outstanding job of increasing our approval rates as well as mitigating fraud from these segments.
  • Account Management
  • Enhancements to web application for best experience
  • Hears customers feedback and makes changes accordingly
  • Continues to update their models for biggest impact
  • Explanation of decline reasons
  • More visibility into agent replaced orders (second look)
  • More search functionality on web app
Riskified does an amazing job of working with each individual Merchant/client to tailor their models to fit their needs. They continually strive to improve based on feedback from the industry and their clients. Since working with Riskified, our fraud rates on our digital orders have decreased significantly and they do a great job of quickly identifying fraud trends and mitigating those.
Since starting to work with Riskified 5 years ago, they have continually put in a significant effort to ensure our company and staff are getting what they need out of their platform. This includes approval rates, enhancements to their user-friendly web app, and working with our team on new fraud trends. Their staff listens to feedback and is constantly striving for improvements to enhance your customer's experience.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Riskified to assess fraud in our customer orders. Riskified helps us scope out fraudulent orders and we process every order through the platform!
  • Ease of use/ UX
  • Identifies trends on a macro level
  • Response time/support
  • Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
  • Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
  • The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)
Riskified has been very well suited for high volume orders, where we cannot comb through every transaction. It also works very well at identifying trends and working through chargebacks for our business. A scenario in which Riskified is less appropriate is for rewards orders (sometimes customers will place $0 orders redeeming their rewards, that Riskified has canceled) or maybe for a smaller business.
As mentioned previously, support has always gotten back to me in a timely manner. However, the response I've received from different agents has been quite varied. Some will ask for additional information before approving an order, others won't. It would be good to adopt a more uniform approach to all orders!
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Riskified to improve customer experience, secure Credit card payments, and avoid Chargebacks impact. We are using the Chairback guarantee so we don´t need to save a lot of time manual reviewing. Riskified also disputes fraud chargebacks against banks for us in an efficient way. We only use it for non PSD2 transactions
  • Fraud prediction
  • Reduce friction
  • Improve acceptance rate
  • Customize dashboards and webapp
  • More help to integrate the product
  • more detailed reports about fraud events
Riskified is well suited to protect credit card payments in different regions, especially in the non PSD2 environment. It is very useful when you want to avoid manual review and be 100% preventively especially for products and services that can be delivered very last minute
It is true that they make efforts to provide a customized support and we appreciate it but we still see some potential improvement for example in the web app. We can´t customize it and we miss many things
Score 10 out of 10
Vetted Review
Verified User
Review Source
Riskified is our partner, our online anti-fraud tool, which guarantees chargeback fraud reason when it occurs. It has been important as the tool has calibrated itself over time, increasing approval and reducing risks.
  • Analyze anti-fraud
  • Financial aligned
  • Functional platform
  • I would like to see a second spreadsheet available to extract only the chargebacks submitted by period.
  • Option of Excel and not CSV
As it is an anti-fraud platform that calibrates itself to the market over time, I even indicated its use for stakeholders
whenever I needed it, I was promptly attended to.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it for mitigating fraud risk and improving customer experience. The app is seamless and great to use. The dashboards are easy to alter share and understand. Clear reasons for the rejection of an order are given. Our approvals rates have improved over time and I am a fraud analyst who constantly monitors the approval/rejection rates
  • Dashboards
  • Reasons for rejection are clear
  • accuracy of decisions made
  • Declines are sometimes done just based on order value, later approved when the amount is split
  • Exporting size capabilities
  • export scheduling capabilities
  • download export directly than link going to mail
I believe Riskified is best suited for the retail industry. The tool has a great UI interface which can help agents and analysts filter and look for exactly what they need or are looking for. The order level information is clearly presented and the graphical representation is great as well. the tool can improve on scheduling reports/exports.
we always have a quick connect with the Riskified team, they are always available to help us
David Malka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Riskified is used as a tool to prevent chargebacks across our retail and wholesale channels such as Vipoutlet.com, TheStore.com, DirectLiquidation.com, and goWholesale.com. It has enabled us to focus on customer experience and service vs. having to deal with fraudulent transactions. As a result, our chargebacks have dropped by double digits after implementing Riskified and couldn't be more satisfied.
  • Prevent Fraud
  • Gives us Insights on every transactions
  • Protects us in the even of a chargeback
  • Gives us piece of mind running our eCommerce platforms
  • Option to reconsider a denial
Very easy to implement, use, and gives great data.